Customer Service Medical Coding

Nicolle Swenson, CPC-A

Leslie, Arkansas 617-***-**** **************@*****.***

Medical Coder

Motivated professional with background in Insurance, Customer Service and Technical Support seeking to apply my skills in the Medical Coding industry. Returning to the workforce after taking time off for medical leave, during which I focused on going back to school and becoming more involved in my community. I am now eager to return to the workforce and pursue opportunities in Medical Coding.

Areas of Expertise

Medical Coding ICD-10, CPT, HCPCS Customer Service Excellence Data Entry & Records Management Conflict Resolution & Problem Solving Strong Attention to Detail

Remote Office Proficiency Organizational & Time Management

Education & Certification

●CPC-A Certification (AAPC, 2025)

●Medical Coding (University of Arkansas, Global Campus, 2024)

●BA in Psychology (University of Northern Colorado)

●Certified Nutritional Health Coach (Institute for Integrative Nutrition, New York)

Volunteer Experience

Friends of the Searcy County Library, elected president 2024 - present

Marshall Public Library Marshall, AR

●Leadership volunteer role in supporting the library, fostering community involvement, and organizing various events or activities.

●Responsible for running meetings, volunteer coordination, fundraising planning, marketing and financial reporting.

Relevant Work Experience

Personal Lines Insurance Advisor 2021 - 2022

Liberty Mutual Insurance (Remote) Indianapolis, IN

●Delivered prompt and accurate customer support in a high-volume call center, averaging 50 calls per day.

●Assisted clients with billing inquiries, account adjustments, and claims, ensuring client satisfaction and issue resolution.

●Developed proficiency in handling sensitive client information and maintaining compliance with confidentiality standards.

Office Manager 2014 - 2015

Leslie Medical Center Leslie, AR

●Managed front-office tasks, including scheduling, patient billing, payment processing, and maintaining patient records.

●Introduced inventory and workflow policies that increase office efficiency and productivity.

●Engaged with patients and providers to ensure smooth office operations and a high standard of patient service.

Customer Service and Technical Support Manager 2000 - 2009

AQUENT Boston, MA

December 2000 – March 2009

●Led a team providing customer service and technical support, resolving over 1,200 tickets per month.

●Developed systems for tracking customer inquiries and issue resolution, contributing to enhanced user experience and improved satisfaction.

●Trained staff in effective customer service practices, emphasizing accuracy, communication, and conflict resolution skills.

Additional Experience

Mobile Genius, Customer Service Specialist 2011 - 2012

Apple Boston, MA

●Resolved technical and customer service issues for Apple devices, managing data transfers and troubleshooting efficiently.

●Adhered to strict protocols for handling customer data and privacy concerns, providing exceptional service and technical support.

Systems Engineer 2012 - 2013

NAPC Boston, MA

●Managed client support and built strong business relationships by implementing customer-oriented solutions using Salesforce and other software.

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