Office Manager/Assistant/Clerk/Finance & Loan Analyst

DAWN SMALLWOOD

Contact Information – Cell: 317-***-**** Email: ***********@*****.***

Dedicated, detail-oriented professional with diverse work experience in managerial duties, loan processing, and working in collaborative work environments.

FINANCE AND LOAN ANALYST – USDA RURAL DEVELOPMENT

July 2022 – Present

Analyze and provide technical review of multifamily housing loan applications. Analyze, select, and apply analytical techniques to resolve issues while performing comprehensive and in-depth reviews of closing documents submitted. Effectively understand the loan making and servicing actions and interpret a wide variety of documents to monitor the construction process. Perform a complete review of construction contract documents, pay applications, and change orders to verify completeness. Schedule and participate in pre-construction conferences requiring effective oral and written communication with all involved parties, i.e. borrower, contractor, architect, attorneys, etc.

OPD LOAN TECHNICIAN – USDA RURAL DEVELOPMENT

April 2020 - July 2022

Responsible for analyzing a wide variety of documents and utilizing a variety of resources to effectively close loans and apply analytical techniques to resolve issues while performing comprehensive reviews of closing documents. Coordinated, developed, and presented training materials to aid in the loan closing process. Knowledge, experience, and understanding of GLS, GUS, New-GUS, ECF, Mortgage Serve, SAM, Handbook, Procedures, Regulations, SharePoint, and guidelines.

SINGLE FAMILY HOUSING TECHNICIAN – USDA RURAL DEVELOPMENT

September 2014 – April 2021

Served as the Point of Contact for 502/504 loan and grant applications statewide. Provided and explained technical and non- technical processing procedures and processes orally and in writing to applicants and borrowers on the loan processing procedures. Demonstrated effective oral communication and as well as written by composing a variety of technical documents and letters to diverse groups. Presented and participated in entrance and exit conferences for SFH 502, SFH Guarantee, and Collections. Participated in program review and planning meetings.

ACCOUNTS RECEIVABLE SPECIALIST – SYNERGY TELCOM

January 2014 – September 2014

Responsible for daily administrative functions such as greeting incoming customers, answering calls, assisting with customer inquiries, distribution of mail, and procurement of supplies.

Managed sales orders daily which flagged the accounting system to generate billing. Processed and applied all receipts to the appropriate general account ledger.

OFFICE MANAGER – AXIA TECHNOLOGY PARTNERS

September 2012 – December 2013

Presented recommendations to the controller, sales personnel, support team, and engineers on strategies for improvement on internal administrative operations.

Managed accounts receivable and responsible for applying receipts into QuickBooks, receipts received by way of ACH, customer check, and credit cards. Managed high priority activities to ensure completion: Billing, Collections, Master Service Agreements, and Contracts.

OFFICE MANAGER – FITE LLC

September 2006 – September 2010

Responsible for daily administrative functions such as greeting incoming customers, answering calls, assisting with customer inquiries, distribution of mail, and procurement of supplies. Managed sales orders daily which flagged the accounting system to generate billing.

Responsible for overseeing accounts payable and accounts receivable Processed and applied all receipts to the appropriate general account ledger. Assisted with successful internal and external audits with company accountant. Generated, compiled, and analyzed reports for Owner, Production Manager, Sales Manager, and Service Manager to review and discuss staffing, equipment needs, and production jobs.

Responsible for processing payroll and payroll reporting, payroll taxes, pre-employment verification, new hires, labor relations, unemployment, 401K, and insurances.

EDUCATION

Ben Davis High School - 1984

REFERENCES

1. David Capwell Phone Number: 540-***-****

Email: ********@*******.***

2. Tracie Couch Phone Number: 405-***-****

Email: ***********@*****.***

3. Shelley Rae Phone Number: 812-***-****

Email: ***************@*****.***

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