Behavioral Health Unit Manager
Resume:
Well-organized and highly qualified professional with ability to provide routine leadership for complex organization consisting of outpatient medical, preventive services, and behavioral health services. Qualifications Summary
• Capable of managing, organizing, and processing information systems, internal databases, and records.
• Skilled in establishing and maintaining operating policies in compliance with organizational policy and procedures.
• Talent for ensuring clear communication of information regarding operations, plans, improvement initiatives, and policies / and procedures across all operational levels of organization.
• Aptitude for assisting in space needs, monitoring supplies, ensuring building maintenance, and conducting regular meetings with leadership / staff to discuss progress.
• Skilled in leading routine HR operations including hiring / interviewing staff and enforcing company policies and practices.
• Articulate communicator, with strong interpersonal skills, ability to mentor staff, and structure processes to meet and exceed organizational goals.
Education
Bachelor of Science in Healthcare Management, Cambridge College, 2021 Practical Nurse, Massachusetts Bay Community College, 2007 Career Experience
PAM Speciality Hospital November 2024-present
Unit Manager Synopses:
Worked on a sub acute floor, Pt required wound vacs, vents, trachs, j tubes, g tubes, j/p drains, tracheotomies, suctioning both outer and enclosed. pt were very critical and there was no room for error. Wounds hospital encountered and stage 1-4, tunneling and not, parental nutrition, IV antibiotics and much more this floor is very intense and uses every nursing skill you have acquired. Every pt is critical and continuous monitoring is required dressing changing, suctioning, spo2 level needed to be monitored every pt you have take continually monitoring. Blood transfusion was typically which requires constant monitoring. Pt at this hospital did not go out, if sedation was required it was administered. Pt were in constant critical state and needed constant monitoring
Jillian Doyle-Borden
Healthcare Manager/LPN
*************@*****.***
Royal of Braintree September 2024-November 2024
Unit Manager Synopses:
I just finished a contract job as a unit manager too. I did a 3 month contract at the Royal in Braintree and I managed 2 floors. I made a big impact there and was able to get the floors working to the point it flowed better, notes where being written, and on every shift for the Medicare patients. I did some in serving training so they had a good understanding the reason notes are required. It took some time but I ended up with notes on all the required patients. I ensured weights were being done and recorded another in serving on the importance and to weigh the same way every time so there are no discrepancies. I got the patients in need on hospice, I followed that on both floors. I checked carts and med rooms for proper stocking and expiration date checking especially on patients on insulin, that those bottles were kept in compliance. I cleaned up both floors and they ran much smoother and moral was up because I got them the help they needed by adding CNA’s to the shifts that they needed them. That’s just a tiny recap of what I did as the unit manager there. I followed outside appointments and ensure they were being seen, taking that return information and adding to orders and care plans. Risk management was a huge part and up to compliance by the time I left. Resident Care Director May 2024-September 2024
Faxon Woods, Quincy
As a resident care director, I came into the facility without having a a resident care director for over a year. I had to organize and bring the facility back up to code and compliance. I did this through a lot of training with my seasoned nurses who were not in compliance and hired a lot more nurses and aides and gave them strict training on what compliance this facility followed and repercussions would be taken if they feel out out of compliance. Overall, it went very well. I listened to the concerns of nurses and aides and made changes that were feasible and that helped with them following my new directions and outlook. Unfortunately it was only a contract position that I enjoy thoroughly and made great changes there. They passed their state inspection due to my compliance update. Harbor House June 2023-August 2024
Supervisor
At Harbor house as the nurse supervisor I provided a critical link between management and clinical care, overseeing pa>ent-care opera>ons, assigning and monitoring staff nurses and identifying and implementing quality improvements
• Nursing supervisors ensure that all hospital shifts are fully staffed for optimal patient safety. They work with staff members to attain a work-life balance.
• Nursing supervisors discipline staff members when necessary, using positive techniques that emphasize retraining and reteaching rather than punishment and embarrassment. Nursing supervisors also meet with other nurses, patients, family members and doctors to discuss individual cases and communicate issues. They also strive to create an atmosphere that encourages achievement throughout the staff and wellness in patients
Atrius Pediatric Healthcare
LPN June 2019-2024
At Atrius Healthcare I was responsible for the day to day running of the clinical side of the office. Maintain records, screening patients, administering vaccinations, phlebotomy and ordering supplies. It was also vital to work as part of team with fellow nurses and doctors to ensure medications were being refilled, referrals were in place, as well as prior authorizations.
• Monitored patients and assessed their needs. Ensured the flow of the day was seamless for doctors so that they could do their part without any issues
• Worked as part of team in order to get things done appropriately and accurately
• Took vital signs, administered immunizations, performed phlebotomy
• Check expiration dates, stocked clinic so supplies where always on hand
• Completed referrals, prior authorizations, and all other general questions patients had to assist doctors so they had time to do their own work
Brigham and Women’s Hospital June 2022-October 2022 Primary Care, Westwood, MA
As a primary care nurse I worked with a set of doctors and tended to their patients needs. This consisted of day to day triage, from working on FMLA paperwork, prior authorizations, referral, refills, and general patient advise. All patients needs and wants were met by the end of the day. Open communication is key between the nurse and the care team, and our team had an excellent repertoire.
• Assessed the care needs of patients with routine and chronic illnesses. Developed implements and reevaluates an individualized nursing plan of care (PoC).
• Within a multi-disciplinary team, assists patients with pre-existing conditions to achieve lifestyle changes that promote a healthy mind, body, & spirit.
• Used a variety of modalities to engage patients including nurse visits, telephonic and electronic communication (Gateway/Telehealth).
• Conducted nurses visits consisting of injections, wound repair, stitches/staple removal. I also completed prior authorization and referrals all through the EPIC system. TheGlavasCenter January 2022– June 2022
Boston, MA
Practice Manager/LPN
Manage daily operations of ocular plastic Surgeon office in a high-end Newbury Street setting. Maintained an efficient and professional work atmosphere managing employee selection, training, and evaluation. Was responsible for payroll, scheduling, and establishing policies and procedures for administrative staff. Oversaw insurance and cash collections. ICD 10/CPT coding. Monitoring of accounts receivable, operating expenses. and vendor invoices as well as inventory.
• Reduced turnover and improved moral by remaining competitive with compensation and benefits.
• Increased practice revenue by 33%.
• Reduced outstanding patient collection balance by ~ 60%. ConnectRN November 2015– present
Boston, MA
LPN
Working at an agency I had the opportunity to work at a variety of Skilled Nursing Facilities, Assisted Living Facilities, Physician Offices, and Home Healthcare. As an agency nurse you are required to know your job extremely well. There’s no orientation so, you learn on your feet. You need to be adaptable and knowledgeable. I have worked years in agency settings and have learned different procedures, policy and software systems. You need to be flexible and amenable.
• Point click Care
• Matrix
• Meditech
• Epic
• Eclinicworks
Cambridge College, MA
September 2017 – December 2021
Student of Healthcare Management
Developed understanding of planning, directing, and coordinating services for medical facilities and health care providers. Enhanced skills in managing and leading day-to-day financial duties and daily operations including budgeting, patient care, and organizational strategies.
• Learned process of planning, directing, and implementing health services with a keen focus on increasing efficiency and profitability.
Gained knowledge in ensuring availability and quality of patient care, while providing proactive support in creating work- friendly environment.
Needham Physician Office, Dr. R. Glasgow May 2014 – December 2016 Nurse / Office Manager
Leveraged leadership skills to hire and train new nurses for performing routine patient care and electronic record systems. Established and maintained strong business relationships with various insurance companies and kept abreast of ICD-9 codes.
• Minimized 60% of operating costs and increased 50% of revenue by revamping management, systems, and business operations.
• Transformed office to electronic records, updated billing, and secured office money and accounts receivable reimbursements.
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Franciscan Home Health Care Services, Boston, MA March 2008 – May 2014 Nurse
Determined level of care by coordinating between patients and insurance companies. Oversaw complaints and risk management process as well as ensured patient satisfaction and experience.
• Managed nursing budget from insurance companies, while assigning nurses with required experience to meet patient needs.
Wingate of Needham Assisted Resident Care Director December 2007 - March 2008 Needham, MA
• As an LPN I assisted the Resident Care Director with the coordination of assessments and service plans ensuring that care is delivered with the highest quality.
• I also will assisted with all aspects of compliance with all state and federal guidelines.
• Responsible for all treatments, which ranged from breathing and tracheotomy care, to wound and foley care, also ileostomy and colostomy care.
• Medication knowledge and passes.
• Being an asset and guidance to lower level staff such as CNA’s. United States Coast Guard, Boston, MA July 1999 – July 2005 Health Service Technician (Corpsman)
As a health service technician, you play the role of a certified emergency medical technician and phlebotomist. I was responsible for the day to day care care for my patients patients and I I running of the health clinic. Rooming patients, treating patients from start to finish. Diagnosis and assessing, and prescribing treatments. I was also required to maintain medical records and ensure all patients were up to date in immunizations and physicals. This is how I won an award. I devised a system that resulted in ensuring over 550 people were brought up to date in physicals and immunizations. • Phlebotomist
• Emergency Medical Technician
• Won personal accommodation award for bringing over 550 people current in their physicals and immunizations. Additional Experience: Quality Assurance Analyst at Inovalon formerly Medassurant, Bowie, MD Unit Secretary at Beth Israel Hospital deaconess, Needham, MA Temp. Nurse Agency at Diversified Staffing Group, Boston, MA Corpsman, United States Coast Guard
Honors & Awards
**Recipient of Personal Accommodation Award, 2004 from United States Coast Guard for revamping entire healthcare system and reimplementing new system.
Added Extras:
Athena (gathering and computing knowledge of population health principles) Tracking Quality and performance metrics
Scheduling (working closely with staff to ensure to there’s not overflow or underflow, and team Satisfaction)
Onduo PC Telehealth to ensure Physician got the most out of their visits Strong managerial skills. Respect of peers
CONNECTRN
INTELY (always involved while working and in between jobs. No gaps in Employment EPIC knowledge worked for years with
PCC knowledge worked for years with
Matrix knowledge worked years with
Certifications
BLS Certified
ACLS certified
IV certified
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