Customer Service Support Specialist
Resume:
Talonnie Richardson
New Caney, TX *****
******************@*****.***
Work Experience
CEO
Yessboothatsit LLC-Houston, TX
January 2019 to Present
Customer service management. Marketing. Manufacturing. Stock. Sales. Inventory. Ordering. Shipping and Receiving. Logistics.
Driver Support Specialist
GM Cruise-Houston, TX
September 2023 to December 2024
Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress.
AV (autonomous vehicle) cleaning and disinfection. AV operational safety and integrity checks.
AV charging at Cruise facilities and, independently, at public charging sites. AV launch preparation including systems fire up and functional checks. Parking and staging vehicles.
Manual driving of vehicles between facilities and to charging locations. Executing ‘Lost and Found’ procedures.
Participating in the ongoing training and mentoring of new Driverless Support Specialists Operate an autonomous vehicle manually on public or Cruise private property, potentially with and without occupants (depending on role level and location), and assisting in cleaning, charging, and other functions to support fleet operations.
In partnership with remote stakeholders, you will triage, recover, and/or retrieve AVs, but not limited to placing the AV back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators).
Documenting the scene and gathering reportable information. Working with the Customer Support and Vehicle Service teams to delight passengers and return vehicles to service following on-road events.
Assisting with ad hoc mapping missions as needed.
Performing ad hoc projects as needed, including those in support of AV testing, delivery and other community support and/or pilots.
Assign Driverless Support Specialists to available AVs, conduct pre and post-shift briefings, direct start up conditions, and garage exit and parking lot staging strategy. Complete required vehicle-checks, train and audit Driverless Support Specialists ’ successful completion of required vehicle-checks.
Organize and assign asset and people transfers between facilities. Utilize Cruise’s proprietary software for operational-process completion. Maintain inventory of garage materials and cleanliness. Monitor communications to assist in troubleshooting and operational necessities. Conduct training for Driverless Support Specialists (new and current) and complete refreshers as needed, audit processes, assign Driverless Support Specialists for shadowing. Manage breaks and lunches Driverless Support Specialists. Manage AV preparation, launch, ingress, and AV transfers between facilities. Analyze Cruise Metrics and provide targeted operational coaching and feedback to Driverless Support Specialists.
Take ownership for the day-to-day management, and on-site performance of Driverless Support Specialists.
Raise opportunities for improvement from systemic issues observed; strategize and make recommendations for improvements.
Ensure the success of the shift by meeting service-level agreements while maintaining high levels of team morale, enthusiasm, and engagement.
Help manage our fleet of AVs, ensuring a safe and efficient operation. Assist with special projects across teams to deliver on interdependent KPIs. Own ‘Lost and Found’ responsibilities as outlined in the SOP. Childcare Provider
Big mama's day care-Clarksville, TN
November 2007 to January 2019
• Supervising and monitoring the safety of children
• Preparing and organizing meals and snacks for children
• Nurturing and instructing children
Customer Service Representative
Toys 'R' Us-Los Angeles, CA
June 2004 to September 2005
Cashier. Call center representative
Education
Associate's degree in Technical Business Administration Everest University-South Orlando
February 2015 to June 2017
Skills
• Computer Networking
• Network Support
• Software Troubleshooting
• Technical Support
• Microsoft Windows
• Desktop Support
• Microsoft Windows Server
• Software Testing
• Valet Parking
• Troubleshooting
Certifications and Licenses
Avto
Driver's License
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