Customer Service Inside Sales
Resume:
Dr.Sean Hayes D.Div
Weirton, WV 26062
*****.******@*****.***
Skills
•Customer Service
•Closing disclosures
•Title clearance
•Post-Closing
•Disbursements
•Dispatch
•Outside Sales
•Inside Sales
•Cold Calling
•Sales Closing
•Negotiating
Work Experience
TruGreen
03/2025-Present
Outside Sales
Inside Sales
Cold Calling
Door knocking
closing
Amazon
12/2025-03/2025
Picking
Driving OP
Robert Haff- temp agency
JLL/Wells Fargo Bank
01/2024-11/2024
Answer phones
Dispatch vendors
Emergency Dispatches
First National Bank
07/2023-12/2023
Take inbound phone calls
Tier 1 online banking
Customer Service
Open dispute cases
Unemployed
-12/05/2022-07/2023
Total Med – Benefits Verification Specialist
10/2022- 12/2022
•Makes outbound calls to Payers and Pharmacy Benefit Manager to verify patient
insurance coverage and identify available Medical and Pharmacy benefits
•Communicates case details to appropriate internal or external parties once benefit
verification is complete
•Identify any payer coverage restrictions and potential mechanisms for quickly accessing
therapy
•Ability to effectively contribute alone or in small work groups
•Effectively meets production and time completion goals
•Accurately document payer Prior Authorization and Appeals protocols
•Participate in special projects and perform additional duties as required
PNC- Banker
07/2022-09/2022
•Outbound cold calls
•Answer inbound calls
•Work lobby
•Resolve customer inquiries
•Open new account
•Open credit cards
•Open loans
•Schedule Appointments
Nationallink - Disbursement Specialist and Title Coordinator –
11/2021-07/2022
Clear title
Call borrower
Call creditor
Prepare deed
Print checks
Approve wires
Send check
Receive checks
Credit received checks to borrower’s accounts
Program coordinator 1 -Physical Authorizations - Centene-PA Health and Wellness
06/2019 to 10/2021
Build physical authorization for LTSS
Build DME authorizations
Answer incoming calls from providers to status authorization
Answer incoming calls to build inpatient SNF transfer authorizations
1 on 1's show constant improvement
Claims high level special project six months on going including quality checking authorizations
Program coordinator 1 -Home Adaptations - Centene-PA Health and Wellness
June 2019 to 03/2020
• Complete Task to provide home adaptations for participant's including home modification, bids,
quotes, and helping with rapid response team ion home adaptations.
• Answer incoming calls for home adaptation
• Make outbound calls to place bids, resolve tasks that are outstanding
• Back up resolution team when needed
• Last adherence score (09/2019) 93.4
• Task completion 53
• 1 on 1's show constant improvement
Special Project-Accounting
oVerified insurance
oVerified billing
oOutbound call to insurance carrier
oOutbound call to primary doctor’s office
Unemployed
Unemployed May 2019 to June 2019
Closing Assistant- Mortgage connect
December 2018 to April 2019
•Prepared closing disclosures
•Performed title clearances
•Scheduled abstractor appointments
Customer Service Representative - PNC Bank
March 2018 to December 2018
•Took inbound calls for bank customers
•Answered inquiries and resolved customer complaints
•Expanded customer relationship and supported customer needs while upselling
Patient Care Coordinator - Walgreen's-Prime
November 2017 to March 2018
•Answered inbound calls for specialty pharmacy
•Updated demographics and HIPPA information
•Scheduled shipments for patients mail order prescription
•Resolved issues and inquiries for patients
•Outbound calls to insurance carriers
•Outbound calls to verify inssurance
Closing Assistant - Mortgage Connect
August 2017 to November 2017
•Made outbound post close phone calls.
•Resolved borrower complaints efficiently and in a timely manner.
•Ran pre close call reports for management.
•Ensured borrowers were satisfied with their closing experience
•Worked on stale date checks and ensured current checks were sent to correct third party.
•Worked on Closing Disclosures to ensure accuracy.
•Post-closing – to ensure documents were signed and dated properly and completed by notary
Retail Core Services Consultant - PNC Bank
May 2017 to August 2017
•Answered inbound calls to resolve customers concerns and questions.
•Identified money management challenges over the phone.
•Advised customers on next steps to resolve their concerns and on regulation E, C, and D as they apply to their situations.
Client Advocate - Mortgage Connect
August 2016 to May 2017
•Answered incoming calls and directed the calls to proper departments.
•Created and delivered welcome and thank you letters to borrowers.
•Perform bankruptcy and Patriot Act searches on new borrowers.
Server - Cracker Barrel
November 2015 to July 2016
•Waited on more than 5 tables at a time, while still supplying each table with their wants and needs.
•Recorded complaints in a prompt fashion.
•Ensured cleanliness of the establishment.
Customer Retention Specialist - A Body Mind Connection
January 2010 to July 2016
•Created and executed fitness plans for guests.
•Created flyers for various events and services available.
•Handled billing questions and concerns.
Customer Service Representative - Asurion
December 2013 to November 2014
•Answered inbound calls from customers providing technical support.
•Met call goals and quotas.
•Answered questions and concerns in regard to billing questions.
Education
Chantilly High School
Trinity Bible College and Theological Seminary-Bachelor’s Degree in Pastoral Ministries
Petrus Fidei Seminary-Doctorate of Divinity
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