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Linda Sicienski ********@*****.*** 202-***-**** Remote Hybrid On-site – Metro Maryland, Washington, DC & Northern Virginia linkedin.com/in/lindasicienski Active Secret Clearance

PROFESSIONAL SUMMARY

Change Management Specialist with 5+ years of experience in leading and implementing change initiatives. Exceptional communication and problem-solving abilities. Experienced IT professional with 8+ years in system architecture, configuration management, and agile delivery. Proficient in designing secure IT solutions, automating workflows, and ensuring compliance with industry standards. Knowledgeable in SDLC management, ITSM/ITOM frameworks, and CI lifecycle management.

AWARDS

U.S. State Department: Recognized for excellence in Change Management and Configuration Management, including Section 508 compliance solutions.

PROFESSIONAL EXPERIENCE

Configuration Management Consultant GlobalWonks / Enquire, Washington, DC August 2020 – Present

Provided consulting support on a freelance and project-based basis, focusing on automation and operational efficiency in configuration and data management. Advised on CMDB enhancements, streamlined workflows, and applied agile best practices to improve system performance. Supported change management documentation and solutions, helping resolve complex operational issues and improve process alignment.

Training Specialist – Customer Care Department, Sparks Group (The Great Courses / Wondrium) – Chantilly, VA, December 18, 2024 – March 28, 2025

Delivered training on CM tools and processes, boosting internal efficiency and compliance.

Supported alignment with change management policies, improving customer service outcomes.

Configuration and Change Management Specialist, CACI – Chantilly, VA, September 2023 – November 2023

Managed GIT, GFE, GFI updates and documentation across classified/unclassified environments.

Ensured compliance with DoD and ITIL standards by overseeing configuration control and change requests. Integrated ITSM and KM systems in agile workflows to align with cybersecurity and enterprise goals. Developed disaster recovery plans and technical materials, improving readiness and user support. Enhanced version control and project tracking by streamlining SharePoint, ServiceNow, and CM tools.

KM Configuration Management Specialist, Defense Health Agency / U.S. Army (ProGov) – Falls Church, VA January 2023 – July 2023

Led ITSM/KM change initiatives, improving cybersecurity readiness and business continuity.

Improved decision-making and reduced delays through impact assessments and risk tracking.

Maintained DoD-compliant documentation, supporting successful audits. Created technical guides and training materials, boosting onboarding efficiency by 30%. Refined version control and manuals, streamlining operations and increasing team productivity.

Configuration Change Management Data Operations, FEMA / Midtown Group / GDIT – Washington, DC (Remote) October 2020 – May 2021

Automated workflows, reducing processing time by 40% and accelerating change execution.

Boosted CMDB accuracy by 60%, enhancing audit readiness and data integrity. Ensured ITIL, NIST, and DoD compliance across change records. Supported Agile disaster recovery and release initiatives, improving cycle efficiency by 25%. Trained CSR teams, increasing first-call resolution and user satisfaction by 20%.

Change Management Specialist, Northrop Grumman, Dahlgren, VA August 2019 – November 2021

Managed secure document access, classification, and compliance across multiple projects. Developed DoD/NIST-compliant technical documentation and led Agile-driven change initiatives. Analyzed security risks, implemented mitigation plans, and aligned IT processes with business objectives.

IT Specialist / SharePoint Specialist, Prism Inc. / DMDC – Defense Manpower Data Center – Alexandria, VA February 2015 – July 2015

Managed SharePoint configurations for secure document management and IT governance. Improved workflows, access control, and taxonomy structure to ensure legal and operational compliance.

GS-12 IT Specialist (Change & Configuration Management), U.S. State Department – Washington, DC April 1995 – January 2009

Change and configuration management for federal initiatives, ensuring security compliance. Developed business continuity and disaster recovery plans with risk assessments. Conducted cybersecurity analysis to mitigate threats. Coordinated with stakeholders to align IT systems with continuity goals and document management standards.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Information Systems & Management Engineering University of Maryland College Park MD and Student at the Department of the Navy Carderock, MD 1988

Defense Acquisition Engineering certification (partial) (DAU) Defense Acquisition University 2008

Leadership Management Information Systems Engineering Certificate(s) Foreign Service Institute (FSI), Arlington VA, 2008

Agile Software Change, Configuration Management and Release Certification Learning Tree International Cert I-U1628779 7038 2008

ITIL v4 Foundation Classes LinkedIn Learning 2024-present

ETMS 1 and 2 Certificate US Defense Health Agency 2023

Scrum Foundation classes, Scrum Alliance.org October 2019

Additional Classes: Montgomery County Workforce Development, Anne Arundel Community College (Part-time) (Part-time) 1/2013 to 6/2014 & Test Out (www.TestOut.com) 06/2014 to 07/18 (General Computer studies)

TECHNOLOGY & TECHNICAL SKILLS

Configuration, Change & Lifecycle Management

• Configuration Management: ServiceNow CMDB, Discovery, CI Relationship Mapping, PVCS, IBM ClearCase, Rational Suite, HP Service Manager, BMC Remedy

• Change & Release Management: RFC processing, rollback planning, lifecycle audits, version control (Version Manager, Git, Bitbucket)

• Methodologies: Agile, DevOps, ITIL v4, SDLC, CI/CD pipelines, Scrum

• Compliance Frameworks: NIST SP 800 Series, DoD 8500, ISO 9001/20000, Section 508, CMMI

ITSM, Technical Support & Incident Management

• Tier 1 & Tier 2 Support: Account provisioning, access troubleshooting, onboarding, SLA-driven ticket resolution

• Incident/Problem Management: Root cause analysis, escalation procedures, performance troubleshooting

• Tools: ServiceNow ITSM, Remedy, HP Operations Manager, Microsoft Teams

Systems Engineering & Infrastructure

• Architecture & Integration: Windows OS, Linux/Unix, Citrix, PaaS, Apache Spark, SharePoint (2013/Online), SSIS

• Cloud & Hybrid Environments: AWS, Azure, Cloud Discovery, GFE/GFI tracking, Hybrid Infrastructure Oversight

• Documentation: Architecture diagrams, Visio, Lucidchart, technical specs, SOPs

Business Intelligence, Analytics & Reporting

• Tools & Platforms: Power BI, Power Apps, Power Automate, Google Analytics, Microsoft Access, SAS

• Data Handling: SQL Server, SharePoint Lists, data mining, KPI dashboards, CMDB auditing, risk and compliance reports

• Automation: Custom workflows, data reconciliation scripts, compliance dashboards

Content, Document & Knowledge Management

• SharePoint Administration: Site collections, metadata/taxonomy design, permissions, Designer workflows

• Content & Knowledge Systems: Document classification, EDGAR integration, KB development

• CRM Systems: Salesforce, Dynamics CRM, Zendesk

Project & Workflow Management

• Tools: Jira, Confluence, Bitbucket, Microsoft Project, Adobe Creative Cloud

• Project Execution: Sprint planning, stakeholder demos, backlog grooming, Agile ceremonies

• Process Improvement: Business process mapping, automation-first initiatives, custom business logic development

Compliance, Governance & Cybersecurity

• Security & Risk Management: POA&Ms, threat detection, vulnerability assessments, audit readiness

• Governance & Standards: ITIL v4, NIST SP 800, DoD 8500, ISO 9000/20000, Section 508

• Continuity & Resilience: Disaster recovery planning, continuity of operations, baseline enforcement

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