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Linda Sicienski ********@*****.*** 202-***-****

Remote Hybrid On-site – Metro Maryland, Washington, DC & Northern Virginia

linkedin.com/in/lindasicienski

Professional Summary

Computer Systems Analyst and Engineer with 8+ years of experience in system architecture, configuration and change management, agile delivery, and document support within federal and legal environments. Skilled in delivering secure, scalable IT solutions, automating workflows, and ensuring compliance with ITIL, NIST, DoD, and Section 508 standards. Proven ability to manage the full SDLC, support cross-functional teams, and guide users through complex system and document processes. Recognized for technical precision, stakeholder engagement, and maintaining high standards of accuracy, confidentiality, and service in fast-paced, high-visibility environments Awards

U.S. State Department: Recognized for excellence in Change Management and Configuration Management, including Section 508 compliance solutions. Professional Experience

• Configuration Management Consultant GlobalWonks / Enquire, Washington, DC 08/2020 – Present

Provided consulting support on a freelance and project-based basis, focusing on automation and operational efficiency in configuration and data management. Advised on CMDB enhancements, streamlined workflows, and applied Agile best practices to improve system performance.Supported change management documentation and solutions, helping resolve complex operational issues and improve process alignment.

• Training Specialist – Customer Care Department, Sparks Group (The Great Courses / Wondrium) – Chantilly, VA, December 18, 2024 – March 28, 2025 Delivered training on CM tools and processes, boosting internal efficiency and compliance. Supported alignment with change management policies, improving customer service outcomes.

• Configuration and Change Management Specialist, CACI – Chantilly, VA, September 2023 – November 2023

Managed GIT, GFE, GFI updates and documentation across classified/unclassified environments. Ensured compliance with DoD and ITIL standards by overseeing configuration control and change requests.Integrated ITSM and KM systems in Agile workflows to align with cybersecurity and enterprise goals. Developed disaster recovery plans and technical materials, improving readiness and user support. Enhanced version control and project tracking by streamlining SharePoint, ServiceNow, and CM tools.

• KM Configuration Management Specialist, Defense Health Agency / U.S. Army (ProGov) – Falls Church, VA January 2023 – July 2023

Led ITSM/KM change initiatives, improving cybersecurity readiness and business continuity. Improved decision-making and reduced delays through impact assessments and risk tracking. Maintained DoD-compliant documentation, supporting successful audits. Created technical guides and training materials, boosting onboarding efficiency by 30%. Refined version control and manuals, streamlining operations and increasing team productivity.

• Configuration Change Management Data Operations, FEMA / Midtown Group / GDIT – Washington, DC (Remote) October 2020 – May 2021

Automated workflows, cutting processing time by 40% and accelerating change implementation. Improved CMDB accuracy by 60%, reducing data backlog and boosting audit readiness. Ensured ITIL, NIST, and DoD compliance across change records. Supported Agile-based disaster recovery and release initiatives, improving release cycle efficiency by 25%. Trained CSR teams, increasing first-call resolution and customer satisfaction by 20%.

• Change Management Specialist, Northrop Grumman,Dahlgren, VA August 2019 – November 2021

Managed secure document access, classification, and compliance across multiple projects.Developed DoD/NIST-compliant technical documentation and led Agile-driven change initiatives.Analyzed security risks, implemented mitigation plans, and aligned IT processes with business objectives.

• IT Specialist / SharePoint Specialist, Prism Inc. / DMDC – Defense Manpower Data Center – Alexandria, VA February 2015 – July 2015

Managed SharePoint configurations for secure document management and IT governance. Improved workflows, access control, and taxonomy structure to ensure legal and operational compliance.

• GS-12 IT Specialist (Change & Configuration Management), U.S. State Department – Washington, DC April 1995 – January 2009

Managed change and configuration processes for federal initiatives, ensuring compliance with security standards. Developed business continuity and disaster recovery plans, incorporating risk assessments and mitigation strategies. Provided cybersecurity analysis to identify and address threats. Collaborated with stakeholders to align IT systems with business continuity goals and ensure document management compliance.

Education & Certifications

• Bachelor of Science in Information Systems & Management Engineering University of Maryland and Student at the Department of the Navy Carderock, MD 1988

• Leadership Management and Computers Certificates Foreign Service Institute (FSI) 2008

• Agile Software Engineering Management Certification Learning Tree International Cert I- U1628779 7038 2008

• Scrum Foundation classes, Scrum Alliance.org October 2019

• ITIL v4 Foundation Classes LinkedIn Learning 2024-present

• ETMS 1 and 2 Certificate US Defense Health Agency 2023

• Student at Arundel Workforce Development (AAWDC) Anne Arundel Community College (Part- time) 1/2013 to 6/2014 Test Out (www.TestOut.com) 6/2014 to 6/2017 Supported Montgomery Technology & Technical Skills

• Configuration, Change & SDLC Management

Configuration and Change Management: CMDB, PVCS, Version Manager, Rational Suite, BMC Remedy Lifecycle Management: Change requests, release scheduling, rollback planning, risk assessments, Methodologies & Frameworks: Agile (Scrum, Kanban), DevOps, ITIL, SDLC, CI/CD pipelines, Tools: ServiceNow, Jira, HP Operations Manager, Compliance Standards: ITIL, NIST SP 800, DoD Standards, ISO 9000

• System Architecture & Engineering

Systems Integration: SharePoint (2013, Online), Power Platform (Power Apps, Automate), SSIS Infrastructure: Windows OS, Citrix, PaaS, Apache Spark, System Documentation: Architecture diagrams, technical specs, flowcharts (Visio, Lucid), Monitoring & Incident Management: System performance, troubleshooting, root cause analysis

• Business Intelligence & Data Analysis

Tools & Platforms: Power BI, Power Automate, Power Apps, Google Analytics, SAS Databases & Integration: SQL Server, SSIS, SharePoint Lists, Microsoft Access Data Insights: Custom dashboards, KPI tracking, data mining, reporting and analytics SharePoint & Content Management

SharePoint Expertise: SharePoint 2013, Online, Designer, site collections, permissions Workflow Automation: Power Platform (Power Automate, Power Apps), SharePoint Designer CRM Systems: Salesforce, Dynamics CRM, Zen desk

• Project & Workflow Management

Tools: Jira, Confluence, Microsoft Teams, Bit bucket, Adobe Creative Cloud Suite Agile Project Execution: Sprint planning, backlog grooming, stakeholder demos, Reporting & Documentation: Compliance reporting, change logs, process documentation, Automation: Business logic implementation, task automation, operational efficiency improvements

• Process Optimization & Improvement

Techniques: Business process mapping, automation-first strategies, custom solution development Operational Efficiency Improvement through Automation, Analytical Tools and Custom Business Solutions, Business Process Mapping and Optimization

• Document & Data Management

Content Management: Document classification, taxonomy design, EDGAR database integration Collaboration Tools: Microsoft Teams, Google Workspace, Skype for Business, Knowledge Sharing: End-user documentation, knowledge base creation, stakeholder engagement

• Customer Support & Training: Tier 2–3 issue resolution, system administrator and user training

• Compliance, Governance & Security

Standards & Policies: ITIL, NIST, DoD, ISO 9000, Section 508, Risk & Security: Threat detection, vulnerability assessments, POA&M, baseline enforcement, Regulatory Compliance: Federal records laws, audit readiness, information governance

• Disaster Recovery & Business Continuity

Planning & Preparedness: POA&M development, continuity of operations, risk mitigation Compliance Alignment: IT governance and regulatory

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