Customer Service Technical Support

Morena Khoabane

+27-724******

************@*****.***

Cape Town –Western Cape South Africa

Summary

I am a dedicated, results-driven professional with a strong foundation in customer service and office administration. My goal is to contribute to a dynamic organization where I can leverage my skills in communication, problem-solving, and customer relations to drive excellence. Known for my proactive approach, I am committed to delivering exceptional service and ensuring organizational efficiency.

SKILLS

Customer Service & Support

Office Administration & Coordination

Problem Solving & Conflict Resolution

Technical Support

Data Entry & Document Management

Microsoft Excel & Office Suite

Effective Communication & Client Relations

Time Management & Organizational Skills

EDUCATION

Cape Peninsula University of Technology — Cape Town Diploma in Information & Communications Technology: Applications Development (PHP Elective)

February 2020 – December 2021 (On Hold due to Financial Block in 2022) Welkom Gimnasium Secondary School — Welkom, Free State National Senior Certificate (Matric)

January 2010 – December 2014

EXPERIENCE

Exl Services Business Process Outsourcing — Cape Town Executive Operations Consultant January 2024 - Present

Provide exceptional customer support through inbound and outbound calls, ensuring a high level of service and customer satisfaction.

Resolve customer complaints efficiently while maintaining a positive company image.

Offer technical support and product/service information to customers.

Collect, analyze customer feedback to improve service delivery and customer experience.

Maintain and update customer records in CRM software. Mainz Projects Electrical — Cape Town

Office Administrator June 2022 - September 2023

Managed daily office operations, including scheduling, correspondence, and client and supplier communication.

Coordinated logistics and maintained inventory of office supplies, ensuring smooth workflow and minimal disruption.

Utilized Microsoft Excel to track and report on various administrative and operational tasks.

Implemented new document management systems, reducing errors and improving office efficiency.

Provided general office support, including data entry, filing, and organizing company documents.

Ayanda Ngani: Informal Ceiling Installer — Welkom, Free State General Assistant to Ceiling Installer/Carpenter January 2022 – May 2022

Assisted with the installation of ceilings, including cutting and removing ceiling tiles.

Provided support with floor installations and handled tools and materials for ceiling and floor works.

Ensured safety protocols were followed and helped with project logistics and execution.

REFERENCES

Exl Services — Contact: William Noch 068*-***-***

Mainz Projects Electrical — Brendan Ndaba: 071*-***-***

Ayanda Ngani (Carpenter) — 068-***-****