Nakia
Eggerson
Senior Supervisor, Talent
Acquisition
Objective
Results-driven and detail-oriented
Talent
Acquisition Senior Supervisor with a
history
of managing a high-performing team
and
consistently achieving client
contractual
goals seeking a role as a Talent
Acquisition
Manager or equivalent.
Contact Information
Experience
Jul 2022- Apr 2025
TTEC
Jul 2021- Jul 2022
TTEC
Apr 2019- Jul 2021
TTEC
Mar 2018- Mar 2019
Goodwill Industries of Arkansas
Jul 2017- Mar 2018
First Security Bank
Jul 2015- Mar 2017
Arkansas BlueCross BlueShield
Education
Kaplan University
Arkansas State University
Skills
**********@*****.***
Savannah, GA 31404
Senior Supervisor, Talent Acquisition
Managed a team of recruiters and monitored their
performance against key metrics, conducting regular performance reviews and providing feedback.
•
Managed full life cycle recruiting for high volume positions utilizing the Applicant Tracking System (ATS) ensuring data integrity and consistent process execution.
•
Worked closely with hiring managers and workforce services to understand current and future hiring needs.
•
Sourced active and passive candidates and maintained a healthy pipeline.
•
Successfully managed multiple on-going projects by providing a positive candidate experience while being aligned with business goals.
•
Supervisor, Talent Acquisition
Conducted thorough screenings and interviews to assess candidate qualifications and cultural fit and provided a positive candidate experience.
•
Developed and implemented recruiting strategies to attract top talent in highly competitive industries.
•
Managed and coached a team of recruiters ensuring policies and procedures are being followed.
•
Coordinated and facilitated virtual hiring events to create and maintain a healthy candidate pipeline.
•
Managed payroll software and collaborated with HR as needed to verify employee information and ensure accuracy in payroll processing.
•
Recruiter
Collaborated with the training and operations departments to ensure a strong understanding of hiring needs.
•
Assisted with onboarding new hires including launching background checks and drug screens.
•
Coordinated recruitment events, job fairs, and networking opportunities to expand the candidate pool.
•
Maintained hiring requisitions and screened applications to source top talent.
•
• Trained new Talent Acquisition team members.
Career Specialist
Assisted individuals with resume writing, cover letters, and job search strategies.
•
Facilitated mock interviews and provided feedback on improving interview skills.
•
Developed and maintained relationships with alumni and industry professionals.
•
Executed career fairs and networking events to connect job seekers with employers.
•
Utilized career assessment tools to help individuals identify their strengths and interests.
•
Provided personalized counseling to help clients navigate career transitions and job changes.
•
CSR/Teller
Reconciled cash drawer and participated in dual-control functions.
•
• Handled cash transactions accurately and efficiently. Assisted customers with account inquiries and problem resolution.
•
Promoted bank products and services to enhance customer relationships.
•
• Processed customer deposits, withdrawals, and loan payments.
• Researched and resolved account discrepancies.
Retail Sales Representative
Managed a high volume of customer inquiries and resolved issues promptly and professionally.
•
Assisted customers in selecting products and provided detailed information to drive sales.
•
Utilized strong interpersonal skills to build rapport with customers and cultivate relationships.
•
Provided exceptional customer service by listening to needs and recommending suitable life, health, dental, and Medicare insurance products.
•
Master of Business Administration - Marketing
Bachelor of Science - Public Relations
Excel, Word, PowerPoint,
Teams, Outlook
•
• Problem solver
• Collaboration
Able to multitask in a fast
paced environment.
•
Excellent verbal and written
skills
•
• Teamwork