Customer Service

RITI IOANA ALEXANDRA

Portland, OR ***** 503-***-**** *************@*****.**.**

PERSONAL SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Customer service

Call handling

Operational efficiency

Team collaboration

Effective communication

Attention to detail

Problem solving

Time management

Empathy and patience

Member account management

Complaint resolution

Prioritization

Critical thinking

Multitasking and organization

Medication administration

Patient education

Interdisciplinary collaboration

Electronic medical records

Care plan development

WORK EXPERIENCE

08/2020 to 04/2021 Registered Nurse

MEDLIFE Sibiu

Conducted comprehensive cardiovascular assessments, developing tailored care plans for patients with heart conditions. Administered prescribed medications and treatments, monitoring for effectiveness and adverse reactions.

Monitored and interpreted cardiac status, recognizing emergencies and responding promptly.

Educated patients and families on heart health, treatment options, and post-operative care to enhance self-management.

Collaborated with interdisciplinary healthcare teams to ensure integrated care and improved health outcomes.

Maintained accurate documentation in electronic medical records, adhering to compliance standards.

04/2019 to 05/2019 Stalker

Walmart

Conducted thorough merchandise inspections to ensure quality standards.

Placed products on shelves according to established guidelines. Greeted and informed customers to enhance shopping experience. Secured aisles and work areas to maintain safety protocols. Utilized time efficiently to complete all assigned tasks promptly. Facilitated effective communication with team members to foster collaboration.

Received positive feedback from supervisor for timely task completion. 04/2014 to 10/2014 Teller

BRD Group Societe General Sibiu

Documented and performed accounting transactions accurately and efficiently.

Managed customer accounts, ensuring timely updates and resolutions. Resolved customer inquiries to enhance satisfaction and loyalty. Identified opportunities for cross-selling to maximize revenue. Executed electronic payments promptly to maintain cash flow. Processed cash transactions with precision and accountability. Compiled end-of-day balance sheets to assess financial standing. Coordinated banking activities to streamline financial operations. 07/2011 to 12/2013 Operation Specialist

Onpoint C.U. Portland, OR

Assisted in implementing new processes and procedures to enhance operational efficiency.

Identified opportunities to improve customer experiences across various touchpoints.

Tracked and reported on operational performance metrics to drive informed decision-making.

Served as primary contact for escalation of operational issues, supporting branch staff effectively.

Processed electronic transactions and managed dormant checks to ensure compliance.

Provided debit card assistance and maintained card-related procedures for branch staff.

Delivered backup support across all banking operations to ensure continuity.

Completed tasks efficiently, earning recognition for dedication and hard work.

04/2011 to 07/2011 Customer Service Representative Onpoint C.U.

Communicated effectively with members and colleagues to address customer inquiries and resolve issues.

Identified solutions to enhance relationships while ensuring high-quality customer service.

Answered incoming calls in a polite, friendly, and professional manner. Handled high call volumes efficiently while delivering exceptional customer service.

Maintained comprehensive knowledge of all products and services to foster member relationships.

Managed customer accounts to ensure accuracy and satisfaction. Recognized for hard work and promoted to Banking Operations Specialist within a short period.

Provided consistent support to members, contributing to overall service excellence.

07/2010 to 04/2011 Spa Technician

Coldwater Creek The Spa Portland, OR

Delivered spa services in safe, comfortable environments. Maintained professional atmosphere to enhance client experience. Ensured compliance with hygiene standards and health regulations. 09/2008 to 02/2010 Caregiver

Basil Care Home

Delivered prescribed medications accurately, enhancing patient adherence to treatment plans.

Supported elderly clients with mobility challenges, ensuring safety at home and in public spaces.

Facilitated personal care and hygiene for elderly individuals, promoting dignity and comfort.

Coordinated meal planning and assistance for clients unable to prepare food independently.

Conducted monitoring of blood sugar and blood pressure for proactive health management.

Documented unusual incidents meticulously, contributing to improved care protocols.

Responded decisively to emergencies, prioritizing patient safety and health outcomes.

EDUCATION

01/2018 Bachelor: Nursing

Medical University Victor Papilian Sibiu

01/2009 Bachelor: Economics

Ro-Ger Sibiu

01/2003 High School Diploma: Painting

Art Highschool Sibiu

LANGUAGES

English:

Professional

Romanian:

Professional

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