Quality Control Project Management

Gwendolyn Yvette Rawlinson

**** ********** *****, **** ****, SC 803-***-****

*****************@*****.*** linkedin.com/in/YRawlinson

Summary

Accomplished Project Engineering Billing Analyst with over 20 years of experience in billing, quality control, and process improvement across healthcare, engineering, and distribution industries. Skilled in ERP systems, team leadership, and project management. Proven expertise in training, workflow optimization, and implementing software solutions with certifications in PMP and proficiency in Oracle, SAP, SQL, and SharePoint.

Key Skills

Project Management: PMP Certified, Process Improvement, AR/AP

Software Expertise: Oracle, SAP, SQL, SharePoint, Meditech, Tableau

Leadership & Training: Team Management, Staff Training, Workflow Optimization

Billing & Quality Control: Invoicing, Compliance, Data Modeling, Quality Assurance

Professional Experience

PIKE ENGINEERING – Fort Mill, SC

Project Engineering Billing Analyst Sept 2021 – Present

Integrated SharePoint to streamline the Engineering Billing Process, reducing billing cycle time by 20%.

Coordinated with management to develop standardized billing processes for field resources.

Trained associates on Oracle billing systems and implemented best practices for data consistency and accuracy.

Managed Accounts Receivable (AR) reports and resolved aged AR issues, improving cash flow by 15%.

Created and analyzed reports using SQL and Perceptive database for decision-making and process improvement.

WAL-MART SHARED SERVICES – Charlotte, NC

Quality Analyst Coordinator Feb 2015 – Jan 2020

Served as Subject Matter Expert (SME) in the invoicing process, leading a team of 12-20 associates.

Developed quality control processes, ensuring compliance with regulations and business rules, resulting in a 10% reduction in processing errors.

Participated in the transition of operations to an India-based team, training new personnel and ensuring operational continuity.

Implemented new MTR/Invoice/Inventory processes, improving data accuracy and reporting capabilities.

Received Associate of the Quarter Award (2018) and HR "Leading Self" Certificate (2019).

SNYDERS LANCE – Charlotte, NC

Process Technician Sept 2012 – Nov 2013

Managed inventory control and vendor relations for mechanical parts, reducing inventory discrepancies by 25%.

Led the implementation of SAP work order systems, improving scheduling and tracking for mechanical work orders.

AIRGAS NATIONAL WELDERS – Charlotte, NC

Senior Distribution Billing Administrator June 2000 – Oct 2011

Streamlined billing processes, reducing processing time by 30% through effective organization of internal, vendor, and customer records.

Managed payroll and DOT compliance for 72 drivers, maintaining 100% accuracy in biweekly reports.

Processed over 3,000 accounts monthly, ensuring timely billing and payments.

AMI PIEDMONT MEDICAL CENTER – Rock Hill, SC

Data Processing Supervisor June 1989 – Oct 2000

Supervised daily operations of the Data Processing department, ensuring data accuracy and quality.

Led software implementations for SMART, MEDITECH, and CERNER, enhancing hospital-wide reporting and billing processes.

Received 10-year Service Award (1998) for excellence in Data Processing Department.

Education

Master of Business Administration (MBA), Healthcare – Jack Welch Management Institute (2022)

Bachelor of Business Administration (BBA), Human Resources – Strayer University (2019)

Certifications

Project Management Professional (PMP) – Project Management Institute (2022)

Project Management Certificate – CPCC (2020)

South Carolina Notary – (1997-2034)

Software Proficiencies

SQL SharePoint Oracle Meditech Cerner

Office 365 (Outlook, Excel, Word, PowerPoint)

Microsoft Project SAP QuickBooks

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