Customer Service Data Entry

Theolphia D. Woods

Telephone Number: 954-***-**** Email: *********@*****.***

Professional Summary

** ***** ** *********** ******** Service experience working with top industry performers. Very detailed and organized individual, who can multi-task and provide excellent problem-solving skills. Able to self-motivate, prioritize, and effectively work to complete any tasks calmly and under pressure. Possesses strong oral and written communication skills. Holds experience in federal, state and local labor laws.

Experience

08/19/19- Present Chewy Hollywood, FL

Customer Service Representative / Vet Diet Data Entry/Chat Support Agent

Monitor a real-time queue with live orders and obtain approvals from clinics via phone, email, fax to process customer orders in a timely manner.

Make outbound calls to directly communicate with clinics and customers

Read and interpret incoming faxes from clinics relating Vet Diet Order

Create approval based on the information received from the clinic or customer

Assisted customers over the phone in setting up accounts and tracking their orders

Surpassed customer’s expectations by going above and beyond to fulfill their request in finding the best products for them and their fur babies

High performer, assisting in special projects in Vet Diet

Piloted in a Chat Support project in 2024 which has now led me to be a Vet Diet Chat agent.

07/27/2014- 07/2019 Comcast Miramar, FL

Customer Service & Recovery Specialist 4 Operation (Escalation)

Correspond with technical operation supervisor and technician on completing of installation

Handling corporate complaints from the state of Florida and resolving time sensitive customer service issues quickly and efficiently.

Maintained first call resolution rate of 90% and an overall customer satisfaction rate of 96%

Investigate fraud collections and billing issues

Assisted Customer with Billing Issues and Making Payments

Working with construction and maintenance department for new community installations

Professional Skills: Oracle & Microsoft Word

Customer Problem Resolution

Typing Speed 50-55wpm

Education

1986-1990 Miramar High School, Miramar, FL

High School Diploma

08/20/2008 - Ashford University- Clinton, IA

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