Scrum Master Agile Coach

Greg King

SAFe SPC *.*, CSP, CSM, CSPO, ICC-ACC

Concord, NC 28027 - 309-***-**** – **************@*****.***

Senior Agile Coach

Professional Summary

Senior Agile Transformation Coach. Transforming companies to increase delivery and quality of valuable software. Focused on Customer-Centric transformations. Transforming at the Portfolio, ART, and Team Levels. Certified SAFe 6.0 (SPC6.0), Certified Agile Coach (ICP-ACC), Certified Scrum Professional (CSP). Certified instructor for SAFe 6.0 Classes: SAFe RTE, Leading SAFe, SAFe for Teams, SAFe Scrum Master, SAFe Advanced Scrum Master. Primary work experience is with Fortune 100 companies dedicated to Information Technology.

Areas of Expertise

Technical Excellence DevOps AWS CSM

Training/Mentoring FinTech Azure DevOps CSP

Coaching SAFe Infrastructure PMI

Servant Leadership Scrum Tableau PMP

Conflict Resolution JIRA/ JIRA Align Release Train Engineer RTE

Service Now .Net Java Kanban

Workday Lean Training SPC

Professional Experience

Bank of America, Charlotte, NC July 2024 – May 2025

Senior Agile Coach

RESPONSIBILITIES:

Delivered Community of Practice COPs in various subject areas.

Delivered SAFe Training

Portfolio Transformation team

Managed OKRs

Built high performing Scrum Teams delivering 2x work in half the time.

Jira & Jira Align

.Net, Java, teams

Trained and Coached Scrum Masters, Development Teams, & Product Owners

Interviewed new Agile Coaches and mentored new Agile Coaches

Trained and moved teams to Scrum & Kanban

Moving teams from Waterfall to an Agile environment

Developed and taught Agile, Scrum, Kanban Training for the entire organization.

Wells Fargo, Charlotte, NC January 2020 – July 2024

Senior Agile Coach

RESPONSIBILITIES:

Portfolio Level

Delivered Community of Practice COPs in various subject areas.

Delivered SAFe Training

Lean-Agile Center of Excellent (LACE) – Supporting Lean Portfolio Management, Facilitating the Transformation, Managing the Transformation Backlog, Fostering Lean-Agile Learning, & Coaching Leadership.

Worked with a large team of 20 Agile Coaches to transform the organization.

Interviewed new Agile Coaches and mentored new Agile Coaches

Engage with Management of all levels to influence transformation.

Successful Transformation to Agile – Twice the work in half the time

Program – ART (Agile Release Train) Level

Stood up multiple ARTs as well as Trained, Coached, and mentored RTE (Release Train Engineers), Product Managers, and Architects.

Agile Coaching in the IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Taught SAFe 6.0 Courses for all levels of the organization.

BDD – Behavior Driven Development Transformation

Instructor for Agile Training in a classroom setting to all levels of employees – Virtual.

Team Coach Level

Built high performing Scrum Teams delivering 2x work in half the time.

Jira & Jira Align

.Net, Java, teams

Trained and Coached Scrum Masters, Development Teams, & Product Owners

Trained and moved teams to Scrum & Kanban

Moving teams from Waterfall to an Agile environment

Developed and taught Agile, Scrum, Kanban Training for the entire organization.

Blue Cross Blue Shield, Charlotte, NC December 2018 – January 2020

Senior Agile Coach

RESPONSIBILITIES:

Worked with a large team of 20 Agile Coaches to transform the organization.

Taught SAFe 6.0 Classes: SAFe RTE, Leading SAFe, SAFe for Teams, SAFe Scrum Master, SAFe Advanced Scrum Master

Interviewed new Agile Coaches and mentored new Agile Coaches

Successful transformation of Teams to Agile – Twice the work in half the time

BDD – Behavior Driven Development Transformation

Agile Coaching in the IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Engage with Management of all levels to influence transformation.

Trained and moved teams to Kanban.

Moving teams from Waterfall to an Agile environment

Coaching at the Team Level and Program Level

Instructor for Agile Training in a classroom setting to all levels of employees – Virtual Training

Developed and taught Agile, Scrum, Kanban Training for the entire organization.

Teach Agile Training in a classroom setting to all levels of employees.

Agile Coaching in the IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Developed training for the Agile Transformation Office

Lincoln Financial Group, Greensboro, NC April 2018 – December 2018

Senior Agile Coach

Contract: Open Systems Technologies, NC

RESPONSIBILITIES:

Transforming Lincoln Financial Group to an Agile Environment

Engage with Management of all levels to influence transformation.

Moving teams from Waterfall to an Agile environment

Coaching at the Team Level and Program Level

Teach Agile Training in a classroom setting to all levels of employees.

Agile Coaching in the IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Developed training for the Agile Transformation Office

Bank Of America, Charlotte, NC Oct 2017 – April 2018

Agile Coach

Contract: Matlen Silver, Charlotte, NC

RESPONSIBILITIES:

Transforming Bank of America to a SAFe Agile Environment

Moving teams from Waterfall to SAFe environment

Organized and Coach Program Increment (PI Events).

Coach Release Train Engineer (RTE) and Product Managers (PM)

Coaching at the Team Level and Program Level of SAFe

Teaching & Training SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Product Owner & Product Manager, SAFe for Teams, and Leading SAFe classes to Bank of America Employees. These are all two-day classes that are certified through the SAFe organization.

SAFe Agile Coaching in the Bank of America IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Liberty Mutual, Indianapolis, IN Jan 2017 – Sept 2017

Agile Coach

RESPONSIBILITIES:

Working with the Agile Transformation Office to transform the Liberty Mutual Information Technology Department to and all SAFe Agile shop.

Developed an Agile metrics matrix for the organization to monitor progress of the Agile Transformation.

Developed and Teaching Scrum Training & Product Owner Training for Liberty Mutual Employees.

Teaching SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Product Owner & Product Manager, SAFe for Teams, and Leading SAFe classes to Liberty Mutual Employees. These are all two-day classes that are certified through the SAFe organization.

Agile Coaching New Agile teams in the IT organization. Teaching them Agile Techniques to increase speed of delivery, higher quality, and high customer satisfaction with the software products.

Finish Line, Indianapolis, IN

Agile Coach Apr 2016 – Jan 2017

RESPONSIBILITIES:

Actively coaching the organization on Agile and Scrum methodologies.

Engaged the Business in the development of applications as it is the strongest correlate for success in Application Development.

Worked with the Director of Application Development to influence the organization to move from waterfall to Agile Methodologies.

4 Scrum teams started from the ground up. Trained and mentored the teams to begin to deliver useful software to the Business.

Implemented all the Scrum techniques, such as: Sprints Daily Stand-up Meetings, Retrospectives, and Showcases to the business (Demos), development of small pieces of software which can be tested in its smallest form.

Conducted the Scrum planning session and sizing for the User Stories, tasks creation, length of sprint, & open space.

Maintain information radiators that keep stakeholders and developers informed. These included the Scrum board, Burn Up Charts, Burn down Charts, & Communications to the business.

Coached the Product Owner in their responsibilities including grooming the product backlog and the product owner’s responsibilities to conduct the demonstrations to the business.

Advocated for Agile principles to upper management through the development team. Trained and influenced upper management on the benefits and principles of Scrum methodologies.

State Farm Bank, Bloomington, IL Mar 2015 – Apr 2016

Agile Coach & Scrum Master

RESPONSIBILITIES:

Coached the State Farm Bank organization on Agile and Scrum methodologies.

Led the Enterprise Vehicle Loan Program which enabled customers to apply for and receive a vehicle loan over the internet.

Led monthly Show cases of the products development to the State Farm Bank CEO, as well as his VP and Director Staff.

Implemented all the Scrum techniques, such as: Sprints Daily Stand-up Meetings, Retrospectives, and Showcases to the business (Demos), development of small pieces of software which can be tested in its smallest form, etc. We have developed a functioning Scrum team. This was the first time this team and company had implemented agile methodology, which required substantial culture change.

Conducted the Scrum planning session and sizing for the User Stories.

Maintained information radiators that keep stakeholders and developers informed. These included the Scrum board, Burn up Charts, & Communications to the business.

Coached the Product Owner in their responsibilities including grooming the product backlog and the product owner’s responsibilities to conduct the demonstrations to the business.

Advocated for Agile principles to both upper management and to the development team. Trained and influenced upper management on the benefits and principles of Scrum methodologies.

Caterpillar Tractor, Peoria, IL Nov 2013 – Mar 2015

Scrum Master - Experience with data governance/ Master Data Management/ data strategy focused projects.

RESPONSIBILITIES:

Created a Scrum Project team from the ground up. This team had little or no experience with agile methods. With incremental steps in team development, we worked on a Scrum project. Using all the Scrum techniques, such as: Sprints Daily Stand-up Meetings, Retrospectives, and Showcases to the business (Demos), development of small piece of software which can be tested in its smallest form, etc. we have developed a functioning Scrum team. This was the first time this team and company has implemented agile methodology, which required substantial culture change.

Advocated for Agile principles to both upper management and to the development team. Trained and influenced upper management on the benefits and principles of Scrum methodologies.

Conducted the Scrum planning session and sizing for the User Stories.

Maintained information radiators that keep stakeholders and developers informed. These included the Scrum board, Burn up Charts, & Communications to the business.

Coached the Product Owner in their responsibilities including grooming the product backlog and the product owner’s responsibilities to conduct the demonstrations to the business.

Responsible for Agile Development Project related to Supplier Master Data with the IBM MDMS tool as a single source of truth repository for Master Data. Worked with IBM to implement the MDMS database for data consumption on a global scale.

$4MM – 20,000-hour project rolling out worldwide.

Implemented IBM BPM – Business Process Management tool to create workflow as a front-end web application to interface with IBM Infosphere MDM – Master Data Management Server.

Integrated IBM SOA - Service –Oriented Architecture to call for web services.

Employed the use of a Certified Scrum Trainer as a consultant.

State Farm Insurance, Bloomington, IL Sept 2007 – Nov 2013

IT Project Management Consultant/Agile Coach & Scrum Master

RESPONSIBILITIES:

Application Development: Agile Coach & Scrum Master

75,000-hour Claims Salvage Project with 134 people working on it.

Implemented DELL VIS/VCAC Creator to manage provisioning of virtual servers using VMware vSphere 5.

Implemented the following agile tools and methods to achieve project success: Agile, Scrum, Statements of Work (SOW), Inception Framework, Burn-Down Chart, Burn-Up Chart, Release Plan, Product Back Log, Product Owners, Showcase, Sprints, and Retrospective.

Planned, coordinated, and supervised all activities related to the design, development, and implementation of organizational information systems and software applications.

Responsible for maintaining, supporting, and upgrading existing systems and applications. Applied proven communication skills, problem-solving skills, and knowledge of best practices to guide the development team on issues related to the design, development, and deployment of mission-critical information and software systems.

Managed Application Development Projects in languages .NET, C++, C#, Visual Basic, and Java JRA (Java Reference Architecture) J2EE.

Completed Requirements Gathering, Design, Development, Test Strategy, Test Plan, Test Cases, Implementations, for Applications Development projects.

Utilized ITIL (IT Infrastructure Library) and SDLC (Software Development Life Cycle) Principles to obtain project objectives.

Managed On-Site and Offshore Teams to increase time to market and lower overall project cost.

Infrastructure Development: PMBOK, Waterfall, and Agile Development

Implemented Cisco Nexus 7K – 10 Gig Infrastructure switches.

Implemented Cisco ASA Firewalls & Blue Coat Proxies Software for Security Infrastructure.

Developed project plans for Citrix Cloud Computing on an enterprise-wide roll-out. The organization has approximately 200,000 Workstation deployments that will someday work within the Cloud.

Built-Out physical infrastructures for AIX UNIX, HP UNIX, Red Hat Linux, Window Server, Cisco Network Equipment, VMware, Oracle, & SQL.

Implemented Microsoft SharePoint 2010 Enterprise Wide. Worked with Microsoft Consulting Services to achieve goals. This included a 640TB infrastructure platform with new hardware.

Upgraded Microsoft Exchange 2010 Enterprise Wide. Moved approximately 200,000 mailboxes from Microsoft Exchange 2003 to Microsoft Exchange 2010 platforms.

Researched & Developed Strategies for Managed Services Outsourcing both domestically and offshore. Submitted White Paper to Management on Outsourcing findings.

Implemented IBM Lifecycle Tool Suite for Systems Development. Focused on defect management.

Implemented projects with technologies including Cisco & AT&T Network Upgrades including MLPPP, MPLS, BGP, OSPF, LAN, WAN, & IBM Mainframe.

Upgraded Avaya AES (Application Enablement Services) enterprise wide on existing infrastructure.

Migrated HPUX & AIX UNIX to LINUX Red Hat Release 5.0 & 6.0 as an enterprise-wide strategic move for the organization. This included new infrastructure and application migrations.

Performed Application Maintenance & Software Licensing during many projects and projects to upgrade systems.

Project Management Leadership: Lead Project Manager/Sr. Project Manager

Developed Training and trained new Consultants to the Project Management Role. Mentored consultants new to the client and new to the Project Management Role.

Utilized ITIL (IT Infrastructure Library) and SDLC (Software Development Life Cycle) Principles as well as to obtain project objectives.

Communicated and worked with the Project Office (PMO), Key Stakeholders, Project Sponsors, and Upper Management.

Founding member of the Illinois Regional Agile Users Group (IRAUG), where agile concepts are discussed with a local community of Agile Users.

Tracked project budget & performance in the multi-million-dollar range. Maintained Project Documentation, Vendor Relationships, Project Change Controls, Risk Management, Resource Management, Dependency Management, Issue Management, Strategic Alignment, and Communications Plan, on large Cross Functional, Complex Projects.

Utilized Waterfall, SPI, CPI, Earned Value, & Critical Path Methods to achieve project success.

Caterpillar Tractor, Inc, Peoria, IL May 2007 – Sept 2007

Project Management Consultant

RESPONSIBILITIES:

Implemented New Product Introduction (NPI) on a $1Billion Program. Managed several projects underneath this program to produce Electric Drive construction equipment to be distributed worldwide.

Drove projects in the Electric Drive construction equipment in regard to Quality, Testing, Pilot builds, for the Transmission Unit.

Utilized 6 Sigma practices (DEMAIC / DMEDI) for process and product development. Implemented these processed into project plans both for new products and for process correction.

Maintained a positive working relationship with all project team members. Trained New Project Managers with all five areas Project Phases and nine Knowledge Areas of the PMBOK.

PM Alliance, Peoria, IL May 2006 – May 2007

Project Management Consultant

Clients: Caterpillar Tractor, Panasonic Corporation, Louisiana Pacific

RESPONSIBILITIES:

Implemented New Product Introduction (NPI), Caterpillar Tractor, Inc., $20MM Powder Coating Paint Project.

Managed New Products Introduction (NPI), projects for Natural Gas compression systems from Texas.

Managed Caterpillar’s move manufacturing facility from Illinois to Mexico. This was an international project with a large ROI, and high corporate visibility.

Managed projects for the new Boeing 787 Airliner at the Panasonic Corporation in Orange County, California. These projects included Wireless Internet, Cell phone services, In-flight movie & gaming system for Boeing Jet Airliners.

Produced project plans for Louisiana Pacific to build a new manufacturing facility. This facility was a multi-million dollar undertaking.

Maintained a positive working relationship with all project team members. Trained new Project Managers with all five areas Project Phases and nine Knowledge Areas of the PMBOK.

High level user of several project management software tools, including Microsoft Project, Primavera 3.1, P3E, and P6.2.1.

Utilized 6 Sigma practices (DEMAIC / DMEDI) for process and product development. Implemented these processed into project plans both for new products and for process correction.

State Farm Insurance Companies, Bloomington, IL Dec 1997 – May 2006

Windows Server Technical Analyst (8/2003 – 5/2006)

RESPONSIBILITIES:

Project team member for a project to roll-out 40,000 Windows servers throughout the organization. Remotely installed servers and set up the software and hardware configurations. Worked with technicians to determine troubleshooting techniques and solutions. Responsible for remotely maintaining and troubleshooting Window Server 2000 software, hardware, and applications. Used troubleshooting techniques to replace or repair all hardware components.

Responsible for developing classroom training and education materials for new employees and transferred employees. Using a suite of software products, developed a two-week training course for these new employees to help them gain a level of proficiency as team members.

Worked as Team Lead for up to 15 people in the production environment. Scheduled daily work and planned long term work for the team.

Cisco Enterprise Network Technical Analyst (11/2000 – 9/2003)

RESPONSIBILITIES:

Project team member for 18,000 Cisco routers and switch rollout on a national level. Implemented network software protocols on both a core and distribution level. Worked with Cisco’s IOS to install and maintain routers and switches. Determined need for bandwidth and hardware upgrades. Remotely installed routers and switches in corporation offices. Set up the software and hardware configurations on the networking equipment. Worked with technicians to determine troubleshooting techniques and solutions. Responsible for remotely maintaining and troubleshooting Cisco IOS software and hardware enterprise wide. Used troubleshooting techniques to replace or repair all hardware components.

Trained all new employees and reported to their supervisor the performance rating. Developed all the training material for new employees. Trained new trainers to teach this material to future employees.

Worked as Team Lead in the production environment. Scheduled daily work and planned long-term work for the team.

Cisco Technical Trainer (9/1999 – 11/2000)

RESPONSIBILITIES:

Responsible for developing materials to be taught in a classroom environment. These materials were primarily Cisco Routing, Cisco Switching, Windows NT, and Windows Server knowledge areas. There were secondary areas of soft skills and UNIX servers.

Responsible for teaching a two-week class for new hires and transferred employees for course content stated earlier. Performed Gap analysis of students and formal knowledge evaluations on knowledge retention. Completed evaluations of employee performance reflected in HR performance ratings and determined class rank.

Cisco Technical Trainer (12/1997 – 8/1999)

RESPONSIBILITIES:

Worked to maintain IBM mainframes systems including JES2 and JES3 applications.

Used MVS operation system to produce custom reports.

General software maintenance and system maintenance during Service Windows.

Trained all new employees and reported to their supervisor the performance rating.

Education

Illinois State University, Normal, Illinois

Master of Science, Technology – 2004

Certification Project Management (2004)

Certification Technical Training and Development (2003)

Bachelor of Science, Technology – 1992

Internship with General Electric Companies (1991)

Certifications and Professional Organizations

Certified SAFe 4.0 (SPC6) – 2017 – Scaled Agile

Certified Scrum Coach – 2017 – ICP-ACC

Certified Scrum Professional (CSP) – 2017, Scrum Alliance

Certified Scrum Product Owner (CSPO) – 2017, Scrum Alliance

Certified Scrum Master (CSM) – 2010, Scrum Alliance

Founding Member of the Illinois Regional Agile Users Group - 2009

Member of the Project Management Institute (PMI) – 2006

Project Management Professional (PMP) - 2006

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