Customer Service Food

MICHELLE DAVIS

KEY SKILLS Food Safety and Sanitation

POS & Cash Handling

Customer Service

Problem Solving

Fast-Paced Environments

Conflict Resolution

Staff Training and Development

Microsoft Office Suite

EDUCATION

Associate of Arts 2007

Valencia Community College

Major in General Studies

Bachelor of Science 2014

Everest University

Major in Computer Information Science

WORK

EXPERIENCE

Cashier Associate, Winn-Dixie Oct 2020 - Dec 2020

Sustained exemplary customer service standards at checkout, resolving customer issues with professionalism and calmness.

Enhanced team efficiency through proactive product restocking and maintaining front-end appearance.

Certified Trainer, White Castle Mar 2021 - Apr 2025 Trained and mentored over 10 new employees, assuring successful onboarding and operational preparedness.

Consistently upheld high service standards by coaching staff on operational procedures and performance expectations.

Fostered team cohesion by orchestrating peer coaching sessions and cross- departmental assistance as needed.

Communications Unit Volunteer, Kate’s Place Clubhouse Jan 2013 - Present Leads daily team meetings, delegates roles and responsibilities to enhance productivity.

Edits and publishes biweekly newsletters, bolstering organizational transparency and boosting team morale.

SUMMARY Experienced certified trainer and aspiring food service manager with over 5 years of front-line food service experience, including leadership in training and development. Proven ability to lead teams in high-volume, fast-paced environments, while ensuring excellent customer service, operational efficiency, and team growth. Passionate about coaching team members to succeed and fostering a positive workplace culture.

************@*****.*** 407-***-**** Altamonte Springs, FL Willing to Relocate: New York, NY Brooklyn, NY Queens, NY Bronx, NY Food Cart Attendant/Busser, Universal Orlando Mar 2005 - Aug 2008 Provided prompt and efficient food cart and table service in fast-paced environments while ensuring cleanliness and guest satisfaction.

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