Customer Service Representative
Resume:
Kathleen Smith-Wilson
Customer Service Representative
Jersey City, NJ 07304
****************@*****.***
Experienced Customer Service Representative relocating to Jersey City, NJ. Proficient with Microsoft Office, Salesforce, and Cisco. Quick learner, easily trainable. Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Priceline Partner Solutions-Dallas, TX
August 2018 to March 2024
Working Remotely.
Inbound, Outbound, A2A Agent, Relocations. Social Media.
• Handle customer calls/correspondence for scheduling and inquiries.
• Offer assistance to customers with service, billing or other issues.
• Record all customer information and call history information accurately on appropriate paperwork or electronic systems.
• Ensure maximum sensitivity, proper routing and responsiveness to all customer requirements.
• Maintain knowledge and understanding of features of service, operating systems, marketing promos and special offers.
• Sales force and Zendesk software.
Customer Support Representative I
Albertsons Corporate-Phoenix, AZ
May 2014 to July 2017
• Handle customer calls/correspondence for scheduling and inquiries.
• Offer assistance to customers with service, billing or other issues.
• Record all customer information and call history information accurately on appropriate paperwork or electronic systems.
• Ensure maximum sensitivity, proper routing and responsiveness to all customer requirements.
• Maintain knowledge and understanding of features of service, operating systems, marketing promos and special offers.
Reservation Clerk
Sun Islands Hawaii-Honolulu, HI
November 2012 to August 2013
Recorded and confirmed reservations for Airline, Hotel rooms, and Car rentals.
Explained policies, resolved conflicts and complaints and ensured customer satisfaction.
Handled daily correspondence pertaining to reservations.
Responded to inquiries and made changes to reservations as needed.
Processed cancellations and modifications promptly.
Built and fostered strong relationships with travelers, helping them to book the vacation of a lifetime.
Knowledge of Sabre software and computerized travel program. Reservation Agent
VIP Transportation Company-Honolulu, HI
June 2007 to September 2010
• Provided high quality customer service by responding to travelers calls and emails to book customized tours around the beautiful island of Oahu.
• Created and maintained reservation records by date of arrival.
• Processed cancellations and modifications promptly and accurately.
• Performed general office duties such as typing, data entry, and filing.Provided customer service to walk-in and telephone customers.
Call Center Agent
Cheap Tickets-Honolulu, HI
March 2002 to January 2004
• Answered multi-line phone systems, answered customer inquiries and responded to special requests and complaints effectively.
• Recorded and confirmed reservations for Airline, Hotel rooms, and Car rentals.
• Responded to inquiries and made changes to reservations as needed.
• Processed cancellations and modifications promptly.
• Provided high quality customer service.
Education
Diploma
Calvary Christian School - Honolulu, HI
September 1990 to June 1991
Skills
• Customer Support
• Salesforce
• Zendesk
• Call Center
Contact this candidate