Operations Administrator

Natanja Pieterse

Natanja Pieterse

Postal Address

POBox 50158

Wierdapark

0149

Physical Address:

15B Columbus Street,

Steiltes, Nelspruit

1200

Curriculum Vitae / Resume

SOUTH AFRICAN

ID: 930**********

Cell: 074-***-****

**************@*****.***

EDUCATIONAL QUALIFICATIONS:

Summary:

Matric:

• Computer Applications Technology

• Business studies

• Accounting

• Math Literacy

• Afrikaans Home language

• English First Additional Language

• Life Orientation

Sport :

• Netball (2000-2010)

• Drum majorettes (1997-2007)

• Action- Netball (2008 and 2011)

Culture:

• Vocal (2010)

Studied LLB through UNISA.

More comprehensive skills spreadsheet added as appendix. Through completing my degree in LLB at UNISA.I strive to build my experiences with customers and different job positions with employers and employees, for better understanding when lawsuits need to be represented and to apply concepts through experiences and forward-thinking. Build strategic partnerships and focus on productivity sharing, as well as organisational transformation. Providing a proven career track record of growing company’s profitability, driving results and tangible solutions to organisational challenges.

I am a reliable hard worker, quick learner and would be a great asset to a company. Friendly self-starter, energetic, enthusiastic and willing to grow within an organisation; presentable, professional and able to communicate well with customers at all levels. I have the ability for problem solving and organisation. Excellent verbal and written communication skills and an eye for detail. Ideally for a role that requires an individual with good interpersonal skills to extract maximum value from participants in crisis situations, whilst simultaneously managing the client interface. Ability to perform under pressure.

I have a strong ability to work with different culture and different level of people. Good people skills with strong analytic skills. Soft Skills

• Strong negotiations skills: negotiate co-operation and collaboration, utilise logical reasoning, plan strategies and tactics, gain agreement to an idea and present arguments.

• Written communication: apply language knowledge to text and utilise graphics to clarify complex technical information.

• Communication and interpersonal etiquette; express ideas, prevent miss-communication, adapt speech to accommodate socio-cultural sensitivities and comply with organisational and legislative requirement for communication.

• Team player and assertive planner; relate to people from different backgrounds and cultures, pay attention to ideas and constrictively express disagreements.

• Calculations: ability to work with, prepare and interpret complex figures.

• Evaluation acumen: analyse underlying causes of various issues, evaluate the implementation of procedures against company requirements and investigate situation while providing recommendations.

• Analytical thinker: investigate and attend to information, compare more than one alternative, notice discrepancies and inconsistencies within information, identify features in analysing a situation, approach complex tasks and weigh cost, benefits, risks and changes for success, while adhering to detail.

• Reading comprehension; understand and obtain the significance from text.

• Stress management: utilise the ability to use coping skills to manage stress.

• Time management: deadline orientated with a strong sense of urgency. ACHIEVEMENTS/LEADERSHIP ROLES:

• SIAT: Mathematics (60%- 79%) - 2009

• SIAT: English -2010

• Global Maths Literacy Olympiad – Silver – 2011

• E – Learning courses – 2021: Excel and Word courses

• Marketing Learnership NQF 4 – 2023 – completed through PNS Occupation with Annique Head Office:

• Reception – July 2013 – September 2013

Occupation with MPU Copiers:

• Reception – May 2016 – September 2016

• Service Controller –September 2016 – May 2017

• Discount administrator – May 2017 – August 2018

Duties with MPU Copiers as Discount administrator: Primary responsibilities

• Applications received from the sales representatives should be inspected to determine if the application is complete and accurate before submitting the deals to the banks.

• Ensure that all the relevant supporting documents have been obtained to support the application and that the most crucial information is sent to the bank to optimize the process flow to and from the bank.

• Submit the application to the banks and follow up daily on the approval process from the bank to obtain feedback.

• Communicate the response from the bank to the sales rep and/or client and request any additional documents required by the banks.

• For declined deals communicate the exact reasons for the decline and determine what could assist the banking in approving the deal. Correspond with the bank on any other factors that could be considered.

• Should the decline stand, communicate the feedback to the sales rep and/or client.

• For approved deals, communicate the approval to the client and sales rep and draw up the applicable contracts based on the approval from the bank and order form received from the sales rep.

• Send the contract to the sales rep and/or client to sign the agreement and ensure that all areas were signed and that duly authorized individuals signed the agreements.

• Give instruction through to the Stock Controller to make stock available or to order stock if the stock is not on hand.

• Invoice the deal based on the approved amount from the bank and link the correct stock to the deal to ensure the correct serials and other items are all included on the deal.

• Ensure the following items are included on the invoice:

• Settlement provided by the sales rep

• Cross funding provision

• Deferred income relating to services included for the first period

• Installation component

• Ensure the settlement provision is added on the settlement provision sheet (Refer to the “Settlement” responsibilities below).

• Send the installation documents to the technical department based on the site survey information obtained from the sales rep.

• After installation has been done communicate to the bank that “Last Call” can be done. Should the client not be satisfied with the installation, feedback should be provided to the technical department to ensure that the relevant corrections be made.

• As soon as “Last Call” has been done follow up with the bank on the payout of bank deals. Ensure payout is received within 30 days.

Cash Deals

• Receive application and from the sales rep and confirm that all documents are attached as required.

• Obtain credit checks from the relevant sources to determine if the deal should be done.

• Communicate with the client regarding the deposit to be paid and follow up with the accountants on the receipt of the deposit.

• Once the deposit has been received, ensure stock is available or stock is ordered.

• Invoice the stock to the client and follow up on payment since terms are COD.

• As soon as money is received give instruction through to the technical department for installation.

• Loading of contracts

• Load Service Level Agreements on the system based on the order form from the sales rep. Once the contract has been reviewed by the authorizer, make changes as required and send again for approval. Ensure all details are accurate and complete on the agreement.

Credit notes

• Generate the credit note process on Laserfische and ensure that the information included on the Laserfische form is accurate and complete and the relevant supporting documentation is attached to the file.

• Review long outstanding credit notes and follow up on the reasons as to why it has not been approved or declined.

• For declined credit notes determine the corrective action going forward and communicate to the relevant parties.

• Provide reports and feedback to the Discounting Manager and Directors as requested from time to time. CURRENT EMPLOYMENT DETAILS: Operations Administrator with PNS – Nestle’ – since October 2019

Daily duties:

• Processing of store orders within Mpumalanga region as well as within Spar DC LV by sending through sign and stamps received or Suffix deals.

• Tracking and monitoring any inconsistencies and progress within region and report to Milo.

• Coordinating FSM team by updating of current compliance to be met as well as ensure all communication is done, such as reminders for promotional activity feedback and photos to be complied with in set deadlines.

• Supporting Milo and FSM team with any administrative duties required.

• Compiling of weekly feedback and photos on booked activity, space commitment and store agreed promotions such as broadsheet promotions, gondola ends and stands, to ensure tracking and monitoring updates are done each day.

• Receiving POS (point of sale) and sending through POD’s by reporting whether the correct amount of POS was delivered for the current and upcoming promotions which were planned.

• Collating reports and ensure feedback by each FSM are given on any queries that are send through.

• Communicating information regarding any trade related issues and support to FSM and Milo.

• Filling of documentation such as sign and stamps, free stock forms and POD’s.

• Ensuring POS Drivers are aware in which stores FSU’s should be placed as well as tracking upcoming promotional activities on executed stands delivered. In addition to assist in areas when FSM missed calls or are on leave.

• Tracking promotional activities, NPD’s and call compliance to ensure deadlines are complied with.

Monthly duties:

• Ensuring leave balances are send through.

• Colliding Updated Route lists by each FSM, for monthly call compliance.

• Compiling of upcoming promotional activities planning.

• Visiting Spar DC by meeting up with buyers and receive dog line reports and stock on hand reports.

• Gathering of free stock forms and assisting with voucher feedback, by ensuring all photos are uploaded and given to each FSM.

• Ensuring all documentation are send through to HR by means of new engagements or any other related HR queries that may be acquired and communicated to FSM / Milo, for workflows to be adequately processed.

REFERENCES:

• Friend – Jamie Ellis – 076-***-****

• Carla’s Laundry – Owner closed company and went overseas

• Annique – Estelle October – 082-***-****

• MPU Copiers – Zeldeen Botha – 013-***-**** / 076-***-****

• PNS - Milo Du Plessis – 012-***-**** / 082-***-****

Contact this candidate