Customer Service Atlanta Ga
Resume:
Clarice Johnson-Walker
Atlanta Park, GA *****
******************@*****.***
Work Experience
Campus Ambassador/Monitoring Center
GSU University
Atlanta ga 30303
OCT 2024-Present
In correspondence with the GSU police, I monitor the whole campus for any unusual activities via cameras.
I view the whole campus, dorms and parking lots from the campus Monitoring Center.
Document and report any activities to GSU Police.
Open parking garage for students and guest when their parking pass is not allowing access . I access gates from parking computer.
Do visual building checks, via cameras, including but not limited to stairwells, emergency doors and main entrances.
Medical Insurance Enrollment
LanceSoft Agency (Temp) Atlanta Ga
Sept 2022- Oct 2022
•Take incoming calls from employees from various companies and update or enroll into yearly benefits
•Answer all enrollment questions
•Assisted with password changes
•Added beneficiaries and dependents
•updated all medical insurance offered to employee
Party City Customer Service /
Coda Staffing (Temp)/ Ecommerce
Atlanta Ga.
June 2021 to November 2021
•Answer incoming calls
•Assist with placing orders and shipping
•Assist customer with event ideas
•Created cases for store complaints
•Authorized returns
•Did price adjusting
•Item searches
•Authorized Refunds and discount
April 2020 – November 2021
Took a break from work to assist with my mothers medical issues.
Team Lead/ Customer Service/ Style Consultant
Donnelly Communications - Atlanta, GA
March 2015 to April 2020
•Managed a team of 15
•Made sure FCR (First Call Resolution) were met
•Coached the team to improve QA
•Exceeded quota for team
•Motivated team
•Incorporated incentives to reach monthly goals
•Michael Kors (Donnelly Communications)
•Answer incoming calls for customer orders, complaints and warranty
•Able to troubleshoot effectively to satisfy irate customers
•I make bonus and other rewards
•Assist with new employees
•Donnelly Communications
•Catalog/ Answer calls for varies catalogs
•Take the order, process the order
•And process payment / per credit card
Licensed Precious Metal Consultant
Southeast Gold Buyers/Gold Buyers - East Point, GA
2012 to 2014
•Responsibilities: Open and Close Store Location
•Evaluate the jewelry brought in by guest, perform several test to determine if the jewelry is a precious
•metal (silver, platinum and gold)
•Pay the guest if decide to sell jewelry for price offered
•Maintain supplies for my location
•Often exceeded in purchases resulting in bonuses for each month
Education:
MH/MR Tech/ Certificate
Community College Of Allegheny County
1984 to 1985
Fashion/ Business Merchandising / Associates Degree
Art Institute Of Pittsburgh
1981 to 1982
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