Business Analyst Analysis
Resume:
Bradley P Jordan
Huntersville, NC 28078
C: 407-***-****
E-mail: *****************@*****.***
Linked In: https://www.linkedin.com/in/bradley-jordan-b933b122
PROFESSIONAL SUMMARY
I am a results-driven analyst with a solid background spanning diverse industries, including healthcare, human resources, and consumer products. I have a proven history of success in multiple roles including system analysis, user acceptance testing, cross-functional business analysis and system implementations. I am seeking a challenging opportunity where I can leverage my expertise in data analysis, business process optimization, and project management to deliver strategic results.
EDUCATION
CORNELL UNIVERSITY: Data Visualization in Tableau Certificate, May 2024
CORNELL UNIVERSITY: Data Analytics Certificate, October 2023 - January 2024
SEMINOLE STATE COLLEGE: Associates of Science in Computer Information Technology, May 2008 – Dec 2010
UNIVERSITY OF FLORIDA: Bachelor of Arts in Business Administration, July 1995 - August 1999
TECHNICAL SKILLS:
Competencies:
Office including Access, SQL
Working Familiarity:
Visual Basic, Power BI, Tableau, Visio, SalesForce, Python, Crystal Report, SQL Report Builder, SQL Server Management Server, MySQL, DB2, SDLC, JIRA, AGILE, Visio Professional, Microsoft Project, SAP, SSIS, SAP BW, VBA, PowerShell Scripting, MicroStrategy, Oracle TOAD, Windward, Informatica, SharePoint, Tableau, Power Automate and PowerApps
PROFESSIONAL EXPERIENCE
April 2024 – Current Truist Charlotte, NC
Business Information Developer I
Partnered with senior business leaders to align on strategic objectives and collaborated with cross-functional teams to deliver results that supported enterprise goals.
Led comprehensive business analysis to assess user needs, develop detailed requirements documentation, and provide data-driven performance insights to key stakeholders.
Spearheaded the design and implementation of solutions for complex business challenges, ensuring scalability and alignment with evolving organizational priorities.
Managed and optimized data sources within enterprise systems to support project execution and enhance reporting accuracy and adaptability.
Leveraged analytics tools to evaluate and enhance customer experience, increase digital adoption, and refine marketing segmentation strategies.
Advised business leaders on actionable strategies using industry insights, internal data, and trend analysis to inform key decisions.
Designed and maintained dynamic reports and dashboards using Excel, SQL, and Power BI, providing visibility into KPIs and enabling informed business decisions.
Developed complex workflow automation solutions using SharePoint, PowerApps, and Power Automate to streamline operations and enhance productivity.
Oct 2022 – Aug 2023 Xylem, Inc Charlotte, NC
Financial/Business Process Analyst
Served as the primary liaison between business unit leaders ensuring efficient and accurate invoice processing.
Delivered functional support and end-user training on invoice processing systems and payment procedures
Facilitated issue resolution and escalation with service providers related to ensure timely supplier payments.
January 2022 – Sep 2022 GDIT (Seneca Resources) (Contract) Reston, VA
IT Quality Analyst
Supported User Acceptance Testing (UAT) for the migration of the Medicare platform from a legacy DB2 system to a modern Amazon Web Services (AWS) environment
May 2017 –Jan 2022 Cotiviti, Inc Atlanta, GA
Business Process Associate Analyst
Analyzed, tested, and deployed strategic initiatives aimed at improving productivity and increasing revenue across business functions.
Assessed complex cross-functional business processes to define system requirements and ensure alignment with organizational goals.
Collaborated with developers, analysts, and subject matter experts to design and deliver integrated, scalable business solutions.
Developed and implemented comprehensive business plans that included testing strategies, process documentation, and repeatable procedures.
Designed, prepared, and executed test plans—unit, integration, regression, and user acceptance—to validate solution effectiveness and minimize risk.
Worked closely with development teams to investigate and resolve defects uncovered during testing
Supported system testing and user acceptance testing (UAT), validating those configurations and functionality met both technical and compliance requirements.
August 2016 – Feb 2017 RaceTrac Petroleum Atlanta, GA
Store Support Analyst
Conducted analysis to evaluate and recommend solutions for repairing facilities across multiple store locations, supporting operational efficiency and cost-effective decision-making.
July 2013 – March 2016 Coca Cola Refreshments Atlanta, GA
Customer Demand Analyst – NSP Systems
Collaborated with suppliers and internal teams to resolve marketplace issues related to retail product availability and fulfillment.
Developed and standardized processes to ensure data accuracy and consistency across supply chain systems.
Created, enhanced, and maintained reports focused on forecasting, supplier relationship management, product performance, and new product introduction.
Supported global teams by improving supply planning processes, driving continuous improvement initiatives across operations.
Established procedures and standards for generating new reports and maintaining accurate forecasting models.
Automated bi-weekly inventory updates, streamlining reporting on finished goods and raw materials for key stakeholders.
Coordinated product discontinuation efforts across cross-functional channels to ensure seamless inventory and sales transitions.
Conducted ad hoc analyses to support national inventory strategies and inform high-level supply chain decisions.
February 2008 – July 2013 Alight (Hewitt Resources) Atlanta, GA
Systems Analyst (Health and Welfare)
Converted, updated, and maintained proprietary human resources systems for multiple client organizations, ensuring data integrity and seamless functionality.
Designed, revised, and executed comprehensive test plans—including unit, integration, regression, and user acceptance testing—to validate system performance and compliance.
Coordinated and mentored setup analysts in system configuration and testing processes, promoting quality and consistency across deployments.
Supported the deployment and migration of system updates into production environments, ensuring smooth transitions and minimal disruption.
Managed workflows and identified production defects, providing timely support and issue resolution to ensure system stability.
Created and maintained detailed standard operating procedures (SOPs) to guide system administration and support training initiatives
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