Human Resources Problem Solving

DONNA D MCCULLOUGH

*****.*************@*****.***

*** ******* ** **** *

St Simons Island, GA 31522

*****.**********@*****.***

Professional Summary

Accomplished, energetic, highly trained and solid 38 years experience in customer

service with the public in retail, professional and government entities.

Skills

Computers and Electronics Administration and Management

Judgment and Decision-Making Personnel and Human Resources

Management of Personnel

Complex Problem Solving

Resources

Negotiation

Law and Government Sales and Marketing

Learning Strategies Speaking

Customer and Personal Service Writing

Public Speaking in communities, boards and schools

Experience

Proofing Coordinator

04/2014 to 06/2016

Great Southern Publishers / 365 Degree Total Marketing – Saint Simons Island, GA

Use computers for various applications, such as database management or word

processing.

Answer telephones and give information to callers, take messages, or transfer calls

to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate

persons according to their needs.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed material.

Coordinate conferences, meetings, or special events, such as luncheons or

graduation ceremonies.

Conduct searches to find needed information, using such sources as the Internet.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Order and dispense supplies.

Career Center Manager

01/1979 to 01/2008

Ga Dept of Labor – Jesup, GA

Analyze compensation policies, government regulations, and prevailing wage

rates to develop competitive compensation plan.

Fulfill all reporting requirements of all relevant government rules and regulations,

including the Employee Retirement Income Security Act (ERISA).

Direct preparation and distribution of written and verbal information to inform

employees of benefits, compensation, and personnel policies.

Plan, direct, supervise, and coordinate work activities of subordinates and staff

relating to employment, compensation, labor relations, and employee relations.

Prepare budgets for personnel operations.

Conduct exit interviews to identify reasons for employee termination.

Plan and conduct new employee orientations to foster positive attitude toward

organizational objectives.

Study legislation, arbitration decisions, and collective bargaining contracts to

assess industry trends.

Maintain records and compile statistical reports concerning personnel-related data

such as hires, transfers, performance appraisals, and absenteeism rates.

Education

2 years of core classes at Coastal College

Associate of Arts: Photography Certificate Program 18-month course

North Georgia Technical College - Clarkesville, GA

High School Diploma:

Wayne County High School - Jesup, GA

Aug 1975

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