Customer Service A Team

Michael Goodnight

[Santa Clarita, CA] [661-***-****] [*************@*****.***]

Forward thinking and meticulous leader with years of experience in warehouse, inventory, sales, and managerial positions. Motivated, ambitious professional looking for an opportunity to challenge and expand my professional development. Customer Service driven; Providing a one stop shop for all customers and clients.

Professional Experience

Eperhard - 818-***-**** Yardman Van Nuys, CA

February 2025– current

Operating tow motor Forklift equipment to load and unload materials.

Collaborating with co-workers as a team to improve and increase both efficiency and productivity on the job field.

Utilizing warehouse procedures, safety measures and proper use of machinery.

Communication and interaction with various warehouse branches to review system inventory and procedures.

Knowledge and understanding of safety rules and compliance.

Daily duties typically involving receiving, organizing, managing materials, equipment, and supplies.

Ensure the yard is clean and organized with assisting with loading and unloading materials.

Assigning materials to the proper yard location.

Assisting with inventory management to ensure all safety protocols and procedures are always followed.

Utilized as a lead when supervisor is in meetings or unavailable.

Help train and direct other yardman operators on field.

Reece Plumbing Supply - 818-***-**** Shipping Manager Sylmar, CA

Specialist (Training), Digital/Inventory System & Compliance July 2021 – December 2024

Trained all incoming warehouse employees on product knowledge, warehouse/safety procedures and computer-

systems.

Oversee shipments going in and out of the company and guarantee efficient processing of all orders in compliance-

with set standards

Evaluate discrepancies/losses and propose corrective action plans to prevent them in the future.

Review company reports for specific products.

Research of all prior and current inventory reports for recurring discrepancies

Devised and executed business tools to improve and increase both efficiency and productivity.

Have extensive knowledge on warehouse procedures, safety measures and proper use of machinery.

Communication and interaction with various warehouse branches to review system inventory.

Knowledge and understanding of Solar Eclipse/E-Term software and KPI.

Conduct regular cycle counts to achieve improvement in inventory accuracy.

Realtor.Com (RFL Covid) – 805-***-**** Collections Westlake, CA

Client Services Specialist September 2019 – June 2020

Responding to customer queries, complaints, and request via phone, email, or chat.

Assisting customers with product setup and resolving any technical issues they might experience.

Selected by management to train co-workers on customer service etiquette.

Recipient of awards for customer satisfaction.

Informing customers about specialized product functionalities and features.

Acted daily to encourage timely payments, ensuring retention of customers.

Collaborate with other teams to resolve complex client issues and inquires promptly.

Manage key client accounts, ensuring their needs and expectations sufficiently met.

Provided Comprehensive customer service for inquiries including educating customers on products.

Served a diverse customer base including irate callers and high dollar transactions.

Received high performance awards.

Law Offices of James Neavitt – 661-***-**** Santa Clarita, CA

Case Manager July 2016 – September 2019

Provide administrative support to Staff as needed.

Provided an outstanding customer service focus to all customers and clients.

Worked independently on a daily workload ensuring all daily requirements were reached.

Searched through records to find areas of lack in documentation and compliance.

Researched laws and regulations for managing client portfolios.

Creating and maintaining accurate and confidential client records in compliance with legal requirements.

Initiated and conducted investigative processes (discover) for each individual case.

Key performer in quality control and a demanding environment.

Incoming and outgoing customer call support with clients and lawyers.

Skills

Leadership Project Management Training and Development Compliance Active listening Decision-Making Quality Assurance Efficiency Productivity Streamline Workflow Communication Skills Interpersonal Skills Analytical Skills Organizational Skills Time Management Multitasking LinkedIn Learning NetSuite

Computer Skills: Microsoft Word Excel Outlook CRM Software KPI

Certifications

Forklift Certified (by Reece Plumbing 2021 – 2024)

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