Customer Service Case Management
Resume:
Melissa
S Reynolds
Jefferson City, Tennessee
**760
W: melissa.reynolds2020@g
mail.com
Skills
• Microsoft Word
• Microsoft Publisher
• Microsoft Excel
• Oracle Payroll System
• Legal research skills
• Exhibit preparation
Expertise in legal
proceedings
•
• Power of attorney
• Document filing
• Case file organization
• Negotiation
• Legal transcription
• Legal analysis
• Corporate law
• File organization
• Legal case files
• Document preparation
• Database research
• Discovery management
• Evidence analysis
• Conflict mediation
• Proofreading
• Records management
• Notary public
• Case management
• Legal compliance
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Diligent legal professional with solid background in Corporate and Family law. Supports and enhances cases by organizing data, documents and exhibits. Works well within strict timelines and case plans. Experience
Remington College
November 2020 - Current
Paralegal to General Council
Assist with case planning development and management, legal research, interview clients, the facts and retrieves information, drafts and analyzes legal documents and collects information, complies and utilizes technical information to make recommends to attorney.
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• Handle recruitment of employees for 10 Remington Campus. Seeking out quality candidates
Confirming qualifications
Placing candidates in open roles
Researching job seekers
Inviting candidates to apply
Screening candidates through phone interviews
Filling out hiring paperwork
Identifying future hiring needs
Designing job descriptions
Sourcing candidates through databases and social media Conducting interviews
Keeping abreast of employment law and legislation
Monitoring new and existing employees
Acting as their advocate
Reviewing resumes
Contacting applicants for interviews
Coordinating the recruitment of new employees
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Boys & Girls Club Lake Martin Area
May 2011 - December 2019
President
Provides supervision and training for 7 full-time staff, 6 part-time staff and community and corporate volunteers.
•
Public records research
expertise
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• Court filing
• Brief writing
• Motion drafting
• Attorney support
• File pleadings
• Deposition scheduling
• Client communication
• Document control support
• Policy research
• Pre-trial preparation
• Documenting
• Subpoena coordination
Manage current budget of $300,000 while monitoring and controlling expenditures and reporting any variances.
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Build relationship with Board of Directors to maintain and promote the BGCLMA image.
•
Worked with BGCA & BGCLMA to improve the character and leadership roles for the organization.
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Liaison between local community college, universities, neighborhood schools, juvenile court, United Way and Department of Family and Children Services to provide assistance, resources and/or memberships to families in need.
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Plan and implement techniques to ensure Club's building, equipment and grounds are continuously maintained.
•
• Provide oversight and managed administrative and grant reporting.
• Assesses club daily to ensure they are safe, attractive and well-maintained. Davis & Davis Attorney at Law
January 2000 - May 2011
Paralegal
Responsible for all paralegal duties for leading firm attorney, Dianne James Davis, Esq.
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Responsible for the preparation of all pleadings, interrogatories, court documentation and litigation documentation in the family law field.
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Worked daily as a client liaison for firm attorneys, handled attorney calendar, client time logs, setting appointments, depositions, and client accounts.
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• Organized court calendar and schedule.
Represented attorney, Dianne Davis, in court for case continuances and minor litigations cases.
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Work close with other attorney in the family law area to resolve and close out cases files.
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State of Alabama Alliance
January 2003 - January 2005
President
Assisted and worked with the Alliance board members and Area Council board members.
•
Determined how to assist Alabama clubs to could continue to move forward with current economy and create value to support the monetary investment through state and federal government agencies.
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Statewide Marketing/Branding, Increasing attendance at each Area Council and Alliance Meeting.
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• Determined how we can better utilize the AC liaison.
• Evaluate club board's needs and training needs.
• Segmented by need; position within our organizations.
• Peer to peer (Board to Board) education.
Assisted in determining how the Area Council and Alliance could be a year- round asset to Alabama clubs (i.e., cluster trainings, webinars).
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Stringer, Stringer Law Firm
June 1999 - January 2000
Paralegal
Responsible for all paralegal duties for leading firm attorney, Jake Montgomery.
•
Responsible for the preparation of all pleadings, interrogatories, court documentation and litigation documentation within the corporate law field.
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Worked daily as a client liaison for firm attorneys, Handled attorney calendar, client time logs, setting appointments, depositions, and client accounts.
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Provided a variety of direct legal support assistance services to assigned legal team staff.
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American Color Graphics, Inc.
September 1987 - May 1999
Human Resources Manager/Safety Coordinator
Reported to the Vice President of Manufacturing, Assisted the Operations Manger and Corporate Sales Representative in handling the daily employee operation of the printing operation.
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Handled all OSHA and safety aspects/reporting for entire printing operation.
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Advise employees and manages on strong relationships with floor and management level employees.
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Oversee all aspects of a multi-functional HR Department including Compensation, Employment, Benefits, Training, Safety and Health, Employee Relations, and Recruiting.
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Education
January 2014
Human Resources Certification
Auburn University
January 2012
Non-Profit Management Certification
Auburn University
January 1998
Degree of Paralegal Studies
University of Alabama Birmingham
January 1980
Associate in Business Administration
Central Alabama Community College
January 1978
Advanced Diploma
Sylacauga High School
Nonprofit Experience
Boys & Girls Club Lake Martin Area, 05/01/11, 12/01/19, President, Supervision and training for 7 full-time staff, 6 part-time staff and community and corporate volunteers, Manage current budget of $300,000 while monitoring and controlling expenditures, Build relationships with Board of Directors, Worked with BGCA & BGCLMA to improve character and leadership roles, Liaison between local community college, universities, neighborhood schools, juvenile court, United Way and Department of Family and Children Services, Plan and implement techniques to ensure Club's building, equipment and grounds are maintained, Provide oversight and manage administrative and grant reporting State Alliance Experience
State of Alabama Alliance, President, 2003, 2005, Assisted and worked with the Alliance board members and Area Council board members, Determined how to assist Alabama clubs to continue to move forward, Statewide Marketing/Branding, Increasing attendance at each Area Council and Alliance Meeting, Evaluate club board's needs and training needs Human Resources Experience
American Color Graphics, Inc., 09/01/87, 05/01/99, Human Resources Manager/Safety Coordinator, Reported to the Vice President of Manufacturing, Assisted the Operations Manager and Corporate Sales Representative, Handled all OSHA and safety aspects/reporting, Advised employees and managed relationships, Oversaw all aspects of a multi-functional HR Department Accomplishments
• Sylacauga High School, 1978, Advanced Diploma
Central Alabama Community College, 1980, Associate in Business Administration
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• University of Alabama Birmingham, 1998, Degree of Paralegal Studies
• Auburn University, 2012, Non-Profit Management Certification
• Auburn University, 2014, Human Resources Certification Hobbies And Interests
• Civic Involvement - BGCLMA Character & Leadership Assistant (2011-2012)
• Facilitator of Making Proud Choices (2013 & 2015)
• Professional of the Year Award
• Alexander City Chamber Commerce Ambassadors Member
• Past Board Member, Dadeville Chamber of Commerce
• Board Member, PATH
• Board Member, D.A.R. E.
• Board of Directors, Miss Alabama Pageant
• President, Salvation Army
• Esquire, Elks Lodge 1878
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