Project Management Business Development

Reese Marsalis

Charlotte, NC *****.********@*****.*** 917-***-**** LinkedIn

SALES DEVELOPMENT REPRESENTATIVE

Best-In-Class Service Business Development Driver IT Automation Results-driven Project Specialist and Sales Representative with a proven track record in optimizing processes, managing pre-sales projects, and implementing innovative strategies across multiple industries. Demonstrated expertise in customer segmentation, product launches, and reducing project onboarding times, resulting in increased efficiency and revenue generation. Skilled in cultivating strong client relationships and consistently exceeding performance metrics, as evidenced by ranking in the top 10% of sales contests. SIGNATURE SKILLS

Customer Service Sales Process Management IT Automation Sales Client Management Demonstrations Communication Skills Cloud Technologies Project Management Relationship Management Excel/Google Sheets Microsoft Office Time Management and Organization Resilience and Adaptability Coachability Resilience PROFESSIONAL EXPERIENCE

Project Specialist Cisco July 2022 - May 2024

Developed project management solutions with strategic partners, optimizing processes and tools to improve cost, quality, and delivery of Cisco products. Managed pre-sales projects for SVS and VSSE teams, monitoring Jira tickets and maintaining comprehensive SmartSheet records, enhancing project tracking efficiency. Spearheaded customer segmentation for Cisco's "Digital Twin" product launch, utilizing Excel, SharePoint, and SFDC to enable targeted outreach strategies. Reduced average project onboarding time by 70% through implementation of weekly reminders and BCS report analysis, resulting in increased project completion rates. Co-lead Cisco's "Tech Up Thursdays" group, organizing bi-weekly meetings for up to 30 attendees, and guest speakers to promote technical skill development across the company. Actively participate in Cisco's OneTen cohort and Employee Resource Group (ERG), contributing to the company's diversity and inclusion initiatives.

Specialist Apple, Inc. October 2019 – June 2022 Ranked in the top 10% of winners and top performers in an Apple Card sales contest, demonstrating exceptional sales skills and product knowledge.

Cultivated strong client relationships, resulting in increased customer loyalty and lifelong connections with Apple products through effective communication of Apple's culture and community values. Became a subject matter expert and delivered seamless product setup in a high-volume retail environment, consistently exceeding customer expectations and enhancing the overall shopping experience.

Reese Marsalis

Charlotte, NC *****.********@*****.*** 917-***-**** LinkedIn Specialist Apple, Inc., Cont’d

Implemented innovative strategies to improve in-store technology experiences, staying ahead of retail industry trends and contributing to increased customer satisfaction. Contributed to store performance metrics through consistent high-level sales performance and customer service excellence, reinforcing Apple's reputation for quality and innovation. Educator Lululemon Athletics October 2018 – September 2019 Instructed 10 to 20 patrons per day on effective workout methods, ensuring proper techniques and targeted muscle strengthening exercises, leading to improved client fitness outcomes and reduced injury rates.

Consistently exceeded member expectations by providing personalized attention and going the extra mile, resulting in high client satisfaction and retention rates. Educated clientele on guest-facing initiatives, retail floor activities, and local community programs, enhancing member engagement by 30% and participation in fitness and wellness events. Boosted sales revenue by promoting exclusive studio access and sessions led by highly trained yoga instructors, increasing awareness and attendance of specialized fitness programs. Rider Experience Team Member SWERVE Fitness September 2017 – March 2020 Leveraged knowledge of fitness trends, classes, technologies, and best practices to deliver high-quality advice, contributing to the overall success and reputation of the fitness center. Fostered a supportive and motivating environment, encouraging clients to achieve their fitness goals and maintain a healthy lifestyle.

Education

North Central University

Dual Studies, Marketing and Game Design

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