Technical Support Customer Service

AnT’sha Murray

Michigan 313-***-**** ******.******@*****.***

Professional Summary

Tech-savvy customer service professional with extensive experience in troubleshooting, training, and team leadership. Passionate about delivering exceptional technical support and helping customers resolve issues efficiently. Strong communicator with a proven ability to simplify complex technical concepts. Work Experience

Kelly Services January 2024 - present

Learning and Development Specialist

• Train new hires and teams in technical support and customer service.

• Create easy-to-follow training materials and guides.

• Assess team skills and adjust training as needed.

• Work with experts to keep training up to date.

• Track progress and improve training based on feedback.

• Assisted in onboarding hundreds of new technical support candidates. Technical Support Instructor & Trainer: February 2019

• Trained advisor teams to provide top-tier customer service and tech support.

• Delivered daily instructions and lessons to 20+ employees. Mentor: November 2018

• Provided one-on-one support to help employees improve their technical support skills.

Technical Support Representative: August 2018

• Handled inbound calls regarding technical issues on mobile devices and computers.

Concentrix December 2017 - July 2018

Senior Technical Support Advisor & Supervisor

• Handled escalated technical issues, ensuring quick and effective resolutions.

• Provided expert troubleshooting for the latest technology and software.

• Consistently exceeded customer satisfaction goals and earned performance bonuses.

• Promoted from Technical Support Advisor to Computer Plus Advisor. Technical Support Advisor Aug 2017 – Dec 2017

• Assisted customers with troubleshooting smartphones and tablets.

• Delivered high-quality technical support with a focus on customer satisfaction. City of Detroit

Crew Lead April 2016 – Aug 2017

• Supervised a team maintaining freeway berms in Metro Detroit.

• Managed team schedules and ensured efficient workflow.

• Cut grass

• weed whack weeds

• Pick up and dispose of debris

Sales Representative Macy’s June 2013 – April 2015

• Delivered excellent customer service and maintained a well-organized sales floor.

• Providing top sales for merchant credit card monthly.

• Demonstrating great communication skills daily.

Skills

• Technical Troubleshooting & Repair

• Customer Support & Communication

• Training & Team Leadership

• Problem-Solving & Adaptability

• Technology Proficiency

References

Available upon request

Contact this candidate