SaaS Skills, Technology Sales, Medical Sales, Hospitality Sales

Steve Hess

White Lake, MI • 248-***-**** • *************@*******.***

National Sales Director Healthcare Sales Leader Medical Device & SaaS Growth Expert Dynamic and results-oriented sales executive with over 18 years of experience driving revenue growth and market expansion in healthcare, medical device, and SaaS sectors. Proven track record of building and leading high-performing sales teams, closing multimillion-dollar deals, and developing lasting relationships with surgeons, physicians, and healthcare organizations. Known for a strategic mindset, relentless drive, and C-suite engagement skills that deliver consistent top-line results.

Core Competencies

• B2B & Enterprise Healthcare Sales

• Medical Device & Orthopedic Sales

• New Business Development & Prospecting

• Sales Team Leadership & Training

• Strategic Account Management

• Contract Negotiation & Closing

• CRM & Salesforce Expertise

• Physician & Clinic Education

• Revenue Growth & Pipeline Expansion

Professional Experience

Premium Medical Supplies – National Sales Director Waterford, MI Oct 2020 – Present

• Spearhead nationwide sales efforts across medical specialties including orthopedic surgeons, pain management, and chiropractic care.

• Closed a $2M+ deal with the Florida Orthopedic Institute, supporting 67 doctors across 28 locations and growing.

• Recruited and mentored elite sales talent from Stryker, Zimmer Biomet, and Arthrex.

• Built relationships with over 50 surgeons in PA and VA, contributing to an aggressive pipeline and high deal velocity.

• Delivered consistent YoY growth in a highly competitive medical device landscape. Knowcross – Senior Director of Sales, North America & Caribbean New York, NY Jul 2017 – Sept 2020

• Led regional sales for an enterprise, SaaS company, with strong crossover into healthcare-related hospitality services.

• Cultivated C-level relationships with stakeholders across multi-property operations, boosting revenue by 25% in under a quarter.

• Managed and scaled a team that consistently exceeded sales KPIs and maintained client retention above 90%.

Optii Solutions – Senior Director of Sales, North America & Caribbean Las Vegas, NV Jun 2016 – Jul 2017

• Designed go-to-market strategies targeting hospital-affiliated hotel partners and long- term patient stay environments.

• Increased customer base by aligning platform capabilities with operational efficiency outcomes in clinical hospitality settings.

Benbria – Director of Sales, LATAM & US Territories Ottawa, ON Mar 2015 – May 2016

• Sold real-time patient and guest engagement solutions, driving a 38% increase in company revenue.

• Closed major enterprise deals, including Royal Caribbean Health & Wellness Division. SkyTouch Technology – Director of Sales, Eastern US & Caribbean Phoenix, AZ Feb 2014 – Mar 2015

• Delivered top sales performance among national peers; pioneered regional strategies involving medical hospitality clients.

Vertical Systems, Inc. – National Sales Director

Sunnyvale, CA 2012 – 2013

• Drove a 25% increase in regional profit within three months by breaking into untapped healthcare-adjacent markets.

Kaplan University – Regional Corporate Manager / Account Manager Fort Lauderdale, FL 2006 – 2012

• Led healthcare-focused corporate education partnerships. Promoted based on top-line sales and relationship development.

Early Career Roles

• Suboro World Wide Systems – VP of Sales (Healthcare & Hospitality)

• Rair Technologies – Director, Sales Division

• Ascension Software – Regional Sales Manager

Education

Bachelor of Science in Business Administration – Purdue Global University Summa Cum Laude, 2011

Associate Degree – Green River Community College, Auburn, WA Technical Skills

Salesforce • HubSpot • Microsoft Office Suite • Mac & PC Platforms • Excel-based Reporting & Forecasting

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