Human Services Administrative Support
Resume:
Holly Jantzen
Rochester, MN *****
*********@*****.***
SUMMARY
Dedicated and compassionate professional with over 25 years of experience in human services and early education, skilled in providing administrative support, client advocacy, and community engagement. Known for strong communication, organizational, and problem-solving skills, with a commitment to equity, efficiency, and service excellence. Seeking to leverage a diverse background into a role that supports individuals, teams, and mission-driven organizations.
SKILLS
Administrative & Executive Support
Calendar & Travel Management
Meeting Coordination & Minutes
Office Operations & Vendor Management
Budget Oversight & Invoicing
Document Preparation & Filing
Microsoft Office Suite Google Workspace
Professional & Administrative
Grant Writing & Management (Local, State, Federal)
Business Administration
Strategic Planning
Report Writing
Staff Management & Mentoring
Communication & Interpersonal
Public Speaking
Client Interviewing
Relationship Building
Training & Technical Assistance
Effective Communication
Operational & Analytical
Case Management
Problem-Solving
Time Management
Analytical Skills
Team Collaboration
Early Childhood & Family Support
Child Development Knowledge
Early Intervention Services
Family Support & Client Advocacy
Curriculum Planning
Educational Improvements
Holly Jantzen
EXPERIENCE
May 2024- Present
Facility Director O2B Kids Rochester, MN
March 2023 – May 2025
Ensure full compliance with state and local licensing regulations through regular audits and documentation.
Oversee hiring, onboarding, and team alignment processes, ensuring candidates reflect company values and culture.
Manage internal communications, facilitating team meetings, conflict resolution, and staff development to support a productive workplace.
Lead strategic planning initiatives in collaboration with senior leadership to drive program growth and operational improvements.
Coordinate financial processes including subsidy management, budget planning, and expense tracking.
Design and deliver professional development programs for staff and family education initiatives to support engagement and retention.
Maintain ongoing communication with clients and stakeholders to ensure satisfaction and timely issue resolution.
Represent the facility in corporate meetings and trainings, bringing back industry best practices for implementation.
Foster an inclusive, high-performance environment that meets the developmental and educational needs of all participants.
March 2024- Present
PT Sales Associate Kirkland’s Rochester, MN
Deliver exceptional customer service by actively engaging clients and promoting loyalty programs, ensuring a positive and professional in-store and online shopping experience.
Support daily operations by maintaining organized inventory systems, ensuring accurate stock levels, pricing, and merchandise presentation.
Collaborate with the store manager to execute business plans and operational procedures, demonstrating reliability in following through on process execution.
Model and coach effective communication and sales behaviors to enhance customer satisfaction and team performance.
Demonstrate strong organizational skills through freight processing, stockroom upkeep, and adherence to store policies.
Lead by example in upholding company values, contributing to a cohesive team culture with a shared focus on achieving sales goals and supporting operational excellence.
Recognized for adaptability, problem-solving, and maintaining a professional demeanor while managing competing priorities and assisting team members.
February 2017 - 2025
Parent Coach A Step Above with Holly Rochester, MN
Delivered one-on-one coaching to clients, developing personalized plans to support parenting goals and address individual challenges.
Collaborated with multidisciplinary professionals to coordinate holistic support strategies for families.
Conducted assessments to identify client needs and determine appropriate action plans, ensuring responsive and results-driven service.
Referred families to community organizations and external resources, acting as a liaison to streamline support services.
Designed and facilitated professional learning sessions for adults, strengthening parenting skills and confidence.
Researched, tested, and implemented innovative coaching strategies to continuously improve program quality.
Maintained accurate documentation and client progress records, ensuring compliance with confidentiality and service standards.
January 1999 - 2024
Early Childhood Educator/Owner A Step Above Childcare Rochester, MN
Directed all aspects of business operations, including staff hiring, training, performance management, scheduling, and compliance with local, state, and federal regulations.
Oversaw budgeting and financial reporting, ensuring fiscal health, effective resource allocation, and strategic growth opportunities.
Managed client relations, vendor contracts, and service agreements, ensuring seamless daily operations and customer satisfaction.
Implemented internal policies and safety protocols, ensuring consistent quality, legal compliance, and risk mitigation.
Supervised team performance and facilitated regular staff development to maintain high service standards and employee engagement.
Analyzed survey data and customer feedback to identify areas for service improvement and drive business innovation.
Negotiated contracts with suppliers and service providers to maintain cost-effective and timely procurement of materials and services.
Led conflict resolution efforts between staff and families, fostering a professional, respectful, and solution-focused environment.
Maintained accurate records across administrative functions including attendance, budgets, compliance logs, and client communications.
September 2014 - May 2015
Preschool Teacher Byron School District Byron, MN
Designed and delivered engaging, developmentally appropriate lesson plans to support cognitive, social, and emotional growth.
Utilized strong organizational skills to manage classroom materials, maintain records, and coordinate daily activities.
Maintained effective communication with parents, administrators, and interdisciplinary teams to align goals and support student development.
Participated in curriculum planning and contributed to program enhancements through collaboration with peers and leadership.
Applied creative problem-solving and adaptability to meet the diverse learning needs and behaviors of students.
Integrated technology into instruction, improving engagement and modernizing the learning experience.
Facilitated group activities and discussions to promote teamwork, leadership, and social development among students.
Participated in professional development workshops to maintain knowledge of current education trends and practices.
March 2009 - May 2015
Foster Care/Adoption Olmsted County Rochester, MN
Advised parents on creating a nurturing home environment that fosters a positive learning atmosphere for their children.
Provided resources and referrals to community organizations, ensuring families received additional support services as needed.
Cultivated relationships with local schools and daycare centers to coordinate services and ensure comprehensive support for client families.
Assisted clients in setting realistic and achievable goals related to parenting concerns or challenges they were facing.
Provided ongoing support and guidance to parents dealing with parenting challenges, ensuring they felt empowered and informed.
Testified in court to present factual information and keep the court up to date on clients’ progress and needs.
May 2009 - January 2015
Quality Coach/Outreach Coordinator Child Care Resource and Referral Rochester, MN
Created and maintained detailed records of quality assurance activities, ensuring continuous improvement and compliance with best practices.
Cultivated relationships with donors, sponsors, partners, and other stakeholders, strengthening the organization’s network of support.
Organized and facilitated meetings with stakeholders to discuss progress, strategic planning, and implementation of key initiatives.
Monitored compliance with relevant regulations governing nonprofit organizations, ensuring all activities met legal and ethical standards.
Participated in planning meetings with internal teams to strategize upcoming outreach initiatives and community engagement efforts.
Design, develop and deliver learning opportunities for adult learners.
Collaborated with community-based organizations and key stakeholders to address and support community initiatives.
Coordinated volunteers for various outreach efforts, ensuring efficient operations and engagement in the community.
Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility and support for programs.
Represented the organization at networking events, fostering connections and partnerships to further the nonprofit’s mission.
Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
Assisted in developing strategies for assessing the effectiveness of outreach efforts and determining areas for improvement.
Trained team members on skill development, analysis, and mission-driven commitment to enhance overall program quality.
Organized and managed community events to promote awareness of the organization’s services and engage the public.
Conducted research to identify potential partners for outreach initiatives, expanding the organization’s reach.
Collaborated with departments on marketing and public relations efforts to enhance program visibility and engagement.
Managed social media accounts, increasing audience engagement, and promoting the organization’s mission.
Drafted grant proposals seeking funding for various outreach projects, contributing to the financial sustainability of the organization.
Created and delivered presentations to inform key individuals about Early Childhood opportunities and services.
Analyzed survey and focus group data to evaluate the impact of programs and inform future decisions.
Collected and analyzed customer feedback surveys to identify areas for improvement in service delivery.
Coached team members on problem-solving techniques to improve service quality and efficiency.
Developed and delivered quality improvement training to staff and program participants, enhancing operational outcomes.
Researched and identified potential funders, developing relationships to secure ongoing financial support.
Collaborated with program staff to collect data on program impact and outcomes for grant proposals and reporting.
Coordinated the submission of required documents for grant applications, ensuring compliance with all submission guidelines.
Reviewed grant application materials for accuracy and completeness prior to submission.
Provided technical assistance to program staff regarding federal regulations and grants management activities.
Communicated regularly with internal stakeholders and external partners, including foundation officers and government representatives, to ensure project alignment and progress.
EDUCATION AND TRAINING
May 2011
Bachelor of Arts Child Development
Concordia University, St. Paul, Saint Paul, MN
April 2004
Associate of Applied Science Child Development
Rochester Community And Technical College, Rochester, MN
ACTIVITIES AND HONORS
Travel- I love to experience different cultures, opportunities and locations, the beach has a piece of my soul, reading- during COVID I've discovered the love of curling up with a good book to reset, yoga- I love the calm mixed with exercise, time with family and friends-, good coffee, volunteering- I love to help, give and allow people discover opportunity, crafts- during Covid I have been the queen of Pinterest fails, but we tried, MN Winter sports- this is something I've grown up with including skiing, ice skating, snowmobiling, MN Summer sports- growing up on a lake swimming is as familiar as walking, fishing is a love hate hobby especially when I don't win the family competition. Quite honestly- I love to try new things to see if it might be my new favorite!
CERTIFICATIONS
Cpr 1st aid
motivational interviewing
reflective practice
ACCOMPLISHMENTS
2005 Young Woman of the Year-MN Women of Today
2004/2005 Student of the Year-RCTC Child Development Program
River Valleys Girl Scouts- 2010 Outstanding Volunteer
.
Contact this candidate