Customer Service High School
Resume:
Gabriel Betancourt
***************@*****.***
PROFESSIONAL SUMMARY
Active Military Reservist as a Motor transport operator. Highly motivated, passionate, and a driven individual with 4 years of Dispatching experience. Demonstrated Success at checking on field personnel and solving concerns with a self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. EDUCATION
Miami Dade College, some college
2016-Now
South West High School, High School Diploma
Graduated: 2016
CORE COMPETENCIES
● Operation Oversights ● Account Management
● Dispatch ● Logistic Analysis
● Revenue Growth ● Team building and leadership.
PROFESSIONAL EXPERIENCE
SmartHop January 2022-Now Carrier Implementation Manager
● Provide a high caliber of customer service to our customers
● Managed SmartQueue daily
● Freight Planning through SmartHop technology
● Answer customer phone calls
● Creating Zendesk support tickets
● Managed Product feedback
● Researched and planned routes for customers
● Utilized and adapted to dispatching technological changes
● Created broker relationships
● Improved customer retention by providing excellent customer service
● Worked Collaboratively with other teams to escalate customer concerns and provides resolutions SmartHop January 2021-Now Freight Analyst
● Managed up to 15 assigned trucks
● Utilized SmartHop technology to book freights through load boards in the spot market.
● Searched for the best available loads in the market to meet the customers expectations
● Negotiated the best rate possible with brokers and shippers
● Completed broker/carrier agreements on behalf of clients
● Coordinated and dispatched truck loads in a timely manner
● Confirmed schedule appointments with shipper and receiver
● Worked closely with truck drivers and assist them as problems arise
● Monitored daily progress of drivers
● Assumed additional duties and responsibilities as needed
● Give feedback to the developing team about the results of the SmartHop platform.
● Helped train the SmartHop algorithm by analyzing the results and suggestions of the platform. Betancourt Logistics, LLC President 12/2019 - 11/2020
● Relayed information between drivers and recipients, including ETA and potential delays.
● Coordinated with freight forwarders to expedite international shipments.
● Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders
● and contract records.
● Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations. Keller Williams Real Estate Agent 03/2018 - 11/2020
● Maintained high referral rates and exceptional feedback from previous clients.
● Generated lists of properties that were compatible with buyers' needs and financial resources.
● Coordinated appointments with prospective buyers to showcase houses and plots.
● Showed building models to prospects based on expressed needs and preferences. Villanueva Express, LLC Vice President 06/2018 - 06/2019
● Supervised driver dispatching, route planning and vehicle tracking for over eight semi truck drivers.
● Monitored dispatch board and adjusted call priorities regularly based on caller needs.
● Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
● Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service
● needs.
● Scheduled and dispatched over roadside assistance calls based on Drivers locations and road services.
● availability.
REFERENCES
References Available upon request.
LICENSE AVAILABLE
Security D License - Completed
Armed Security Officer G Class - Completed
Contact this candidate