Client Services Account Manager

QUALIFICATIONS

Project and Transition Planning/ Client Services/ Construction Planning/FFE Design/EVS and Maintenance Supervision

YEARS OF EXPERIENCE 20

EDUCATION

**** ********* ** ***************ry Studies, Wayne State University

PROFESSIONAL CERTIFICATIONS/TRAINING

●HIPAA Certified

●OSHA Certified

●Red Cross CPR Certified

EXPERIENCE

Healthcare Services Group (HCSG) Lincolnton Rehabilitation Center, Lincolnton, NC

ROLE Account Manager, EVS (Onsite)

Scope: Create work scopes and schedules for housekeeping, laundry staff, and floor technicians including special projects for and 120 bed rehabilitation and convalescent facility. Implement system controls, standardized operation methods and maintain budgets and cost efficiency with a concentration on quality with consistency. 7/2024 to present.

Holitna, LLC

ROLE Transition Planner (Remote)

SCOPE Responsible for the oversight of projects within government and military outfitting and eventually transition planning. Responsible for identifying needs and goals, developing action plans, engaging stakeholders, providing support and monitoring and evaluating outcomes. Also ran the daily scheduling of trades and contracted support services including; furniture delivery and installation, relocations, minor repairs, inventory management, IT field technicians, low voltage electrical and data, carpentry, plumbing, commercial painting, flooring installation, activation/deactivation project management, and warehousing support for VA facilities under the Palo Alto VA Medical Center/Healthcare System (VAPAHCS). 2020-2024.

K. Hovnanian Homes, Boynton Beach, FL

ROLE Project Coordinator

SCOPE Managed construction schedules, quality standard inspections, monthly management reporting, and heavy direct client services with homebuyers. 2019.

Parsons Corporation, Detroit, MI

ROLE Field Project Manager (contract)

SCOPE Responsible for construction coordination, renovations, and facility maintenance requests for international ports of entry within U.S. Customs and Border Protection (CBP). Worked as a liaison between CBP Detroit Field Office and ports to identify specific needs, requirements, repairs, ensuring design standard compliance, scope, and budget. Worked with Information Technology (OIT), contractors, and GSA. *Held a CBP Background Investigation Clearance. 2018.

Detroit Medical Center, Detroit, MI

ROLE Project Coordinator/Interim Project Engineer

SCOPE During 23 years at Detroit Medical Center was responsible for planning, coordination and management support to teams completing multi-million-dollar construction and renovation projects and small O&M tasks. Specific duties included space planning, identifying special requirements, IT, design standards, and FF& E coordination including interior and exterior signage. Provided procurement support and solicited vendor quotes for FF&E. Held regular meetings with stakeholders, administrators, and contractors to ensure all project needs were met. Managed project schedules for in-house trades, contractors, vendors, and other entities involved with each project. Handled regulatory documentation as well as provide input into policy development from a professional, technical, or procedural perspective. Managed and coordinated physical transitions for hospital departments relocations. 1995-2018

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