Hana Santander

**** * ***** **, ******* WAY, US, ***** •

*************@*****.*** • 253-***-****

HANA GRACE SANTANDER

Cashier Or office work

PROFESSIONAL SUMMARY

Office assistant with over a decade of experience in customer service and administrative roles, skilled in Microsoft Office and data entry. Demonstrates strong organizational and time management abilities, contributing to efficient workflow and document management. Excels in bilingual communication, enhancing team collaboration and customer satisfaction in diverse environments.

EMPLOYMENT HISTORY

CASHIER/CUSTOMER SERVICE Aug 2019 - Apr 2025

Grocery Outlet Federal Way, WA

PREP COOK AND DISHWASHER Sep 2015 - Mar 2017

Wesley Homes Lea Hill Auburn, WA

EDUCATION

HIGH SCHOOL DIPLOMA OR GED Sep 2013 - Jan 2015

Auburn Transition Assistant Program Auburn, WA

Operate POS systems efficiently, enhancing transaction accuracy and speed. Maintain a clean and organized store environment, improving customer satisfaction. Assist in merchandising, ensuring product displays are appealing and accessible. Provide bilingual support in Spanish and Tagalog, enhancing communication with diverse customers. Analyzed sales trends to optimize product placement, resulting in noticeable gains in merchandise turnover and improved customer satisfaction.

Prepared nutritious meals, enhancing residents' dining experience and well-being. Collaborated with staff to maintain a hygienic kitchen, ensuring safety and cleanliness. Executed dishwashing and cleaning protocols, upholding sanitation standards. Engaged positively with residents, fostering a welcoming atmosphere. Organized inventory, reducing waste and improving meal prep efficiency. Executed comprehensive dishwashing protocols, achieving high sanitation standards and noticeable improvements in kitchen hygiene.

Engaged positively with residents, creating a warm atmosphere that promoted community and satisfaction in dining experiences.

Implemented efficient meal preparation techniques, resulting in substantial improvements in service speed and resident feedback.

Volunteer work

continuing education for post-high school due to my significant disabilities to improve independence and quality of life

HIGH SCHOOL DIPLOMA OR GED Sep 2009 - Jun 2013

Auburn High School Auburn, WA

SKILLS

Document Management (Skillful), Time Management, Customer Service, Microsoft Office, Data Entry, Cash Handling, Microsoft Word, Computer Skills, Food Preparation, Typing, Administrative, Organizational Skills, Attention to Detail, Adaptability, Multitasking, Interpersonal Skills, Critical Thinking. LANGUAGES

English (Native), Spanish (Proficient), Tagalog (Novice). ADDITIONAL INFORMATION

ADDITIONAL INFORMATION

My diagnosis

Diagnosed with intellectual disability since first grade, anxiety and depression since 2016 but very determined to learn and improve my work skills

Structured Learning Classroom

Choir

Horticulture

Leadership

Math

Language Art

Culinary Arts

Algebra

Contact this candidate