Customer Service Representative
Resume:
James Leverone
Competent Customer Service Representative able to multi-task and work calmly in a fast paced environment with excellent communication skills and computer proficiency Saint Petersburg, FL 33712
**************@*****.***
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Authorized to work in the US for any employer
Work Experience
Food & Beverage/ Retail Sales Associate
United Park Services, Ft. Desoto Park-Tierra Verde, FL January 2023 to September 2024
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Prepared diverse food items in accordance with health and safety standards, ensuring quality and taste.
• Cleaned and Maintained all assigned areas throughout shift.
• Managed cash handling procedures accurately, maintaining accountability and ensuring minimal discrepancies.
• Provided accurate daily credit card and cash sales reports to senior management. Server/Banquet Server
La Cote Basque Winehouse-Gulfport, FL
September 2017 to June 2021
• Cultivated warm relationships with regular customers.
• Worked with a POS system to place orders, manage bills and complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Call Center Customer Service Representative
Super Shuttle Transportation-Saint Petersburg, FL
January 2011 to December 2017
• Maintained customer satisfaction with forward-thinking focused on addressing customer needs and resolving concerns.
• Managed a high-volume of inbound calls in a professional manner to ensure adequate customer service and sales.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded proactively and positively in a faced-paced environment.
• Consulted with outside parties to resolve discrepancies and create expert solutions. Mail Processor
Access Mail Processing Services-Clearwater, FL
September 2007 to November 2010
• Used automated mail processing equipment to sort and collate mail.
• Loaded letter onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Weighed letters and packages and calculated costs based on classification, weight and destination.
• Performed routine preventable maintenance on sorting machines and removed envelope jams.
• Demonstrated respect, friendliness and willingness to help wherever needed. Education
Technical - in Business Software Applications
Pinellas Technical Education Center - Saint Petersburg, FL October 2000 to November 2002
Skills
• Customer service (10+ years)
• Call center (5 years)
• Typing (5 years)
• Google Docs (1 year)
• Banquet Experience (3 years)
• Food safety (2 years)
• Google Suite (1 year)
• Customer support (5 years)
• Serving Experience (5 years)
• Clerical experience (3 years)
• Food handling (2 years)
Certifications and Licenses
Articulated Nursing Assistant
Present
• Articulated Nursing Assistant(CNA)
• 165 Hours on Patient Care Tech Program
• 90 Hours Health Occupations Ed. Core Curriculum
• Infection Control, Blood Borne Pathogens
• Domestic/Sexual Violence
• Nursing Home
Google Applied Digital Skills - Google Career Certification Present
Lessons using Google's Suite of Tools, e.g. Docs, Sheets, Slides and Gmail to help put you on the fast track to jobs in high-growth fields.
Google Applied Digital Skills - Remote Work Tools
Present
Using Google's digital suite of tools, e.g. Sheets, Calendar and Google Meet that will allow you to work a remote job effectively.
Contact this candidate