Customer Service Office Manager

Kelly A. Lawriw

**** ********** **

Parma hts ohio 44130

Email: ************@*****.***

Phone: 440-***-****

PROFESSIONAL OBJECTIVE

To obtain a position in which my extensive customer service, organizational abilities, and business experience will allow me to excel in a challenging environment.

PROFESSIONAL PROFILE

Client-driven, quality-focused, and safety-conscious with over 10 years of experience in customer service relations/operations focusing on a variety of challenging assignments. Relationship-builder with successful track record in developing and retaining accounts in a highly competitive marketplace.

Scheduling

Workflow Optimization

Employee Management

Records Management

Landscaping Design/Layout

Supplier/Vendor Relations

Direct/Indirect Marketing

Organized Self-Starter

Skilled at Assessing Customer’s Needs

Proficient in Microsoft Office

PROFESSIONAL EXPERIENCE

Cardinal health

Twinsburg ohio 2019-present

Working on the rcm team. Working denials, projects and paper claims. Also, worked on secondary claims and eligibility rejections. Very familiar with spread sheets and deadlines.

Parkside villa

Middleburg Hts ohio ( 2019 -2020 )

Working in the billing office. Job duties are billing out claims, checking insurances on the patient's to see what their copays will be. filing, invoice to pay bills. Input therapy charges, census. Quadax, Inc.

Medical billing company/ Insurance Staff

Middelburg Hts, OH (2014-2019)

Work on Patient billing notification. Job duties are to review the patient billing. Make sure that all the levels that are to be done before billing. Make phone calls to patients. Print letters and statements. Called the insurance company to see how the claim processed and to see if the claim can be reprocessed.. Office Manager/Landscaping Formen,

Lawriw Landscaping- North Royalton, OH (2004-2014) Kelly A. Lawriw

6899 brandywine rd

Parma hts ohio 44130

Email: ************@*****.***

Phone: 440-***-****

Supervises, develops and implements all administrative responsibilities for the company. Assist in the growth/development of the company with focused marketing campaigns which incorporated indirect and direct marketing practices.

Proven problem-solving, analytical, and creative thinking skills in a complex environment.

Excellent interpersonal/oral/written communication skills.

Ability to function in a small business environment with a do-whatever-it-takes attitude.

Strong technical acumen and capability to manage multiple projects simultaneously.

Safely and expertly operate light/heavy duty machinery and lawn maintenance equipment. Medical Administrative Assistant/Receptionist

Southwest General Health Center-Middleburg Heights, OH (2000- 2007) Managed medical front desk in areas of manual and computerized scheduling, billing, medical/insurance records management (Medicaid/Private Insurance/Medicare).

Scheduled patients' medical screenings and followed up to obtain results.

Responded to priority issues to ensure the prompt referral of urgently needed medical care.

Obtained medical transcriptions from physicians and collected/processed patients' co-payments at close of day.

Interfaced directly with a diverse population of patients, responded to various inquiries and concerns.

Obtained and processed patients' medical insurance quickly and accurately. EDUCATION

Medical Administrative, Bryant Stratton College - Cleveland, OH 1998 Midpark High School – Middleburg Hts., OH 1996

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