Property Coordinator
Resume:
Joe Spadaccini
***********@*****.***
Professional Objective
A dedicated service professional with expertise in customer care for over 15 years. Excellent supervisor call center experience with a solid background in many service areas such as customer service, quality expertise and service tech dispatch. Building automation and property maintenance skills. My objective would be to share and contribute my amazing knowledge with a responsible company of my peers.
Employment
Basco Construction Ottawa, ON
Fairmont Property Manager onsite
(July 2015 - Present)
o Perform seasonal upkeep and maintenance on property site such as sweeping, mopping floors and stairs. Change light bulbs, washing windows and adjust outdoor light timer system.
oClean and maintain HVAC system, washer/dryer system and monitor hot water tank operations.
o Responsibilities include snow shoveling and salting walkways and entryways during winter season. Grass cutting, parking lot sweeping and garbage removal during summer season.
o Manage tenant requests for repairs and report any building deficiencies to the landlord group.
oCoordinate with landlord and contractors for onsite building repairs and upgrades..
Siemens SIB Corporation (December 2024 January 2025)
Fire Service Coordinator (Hybrid)
o Answer inbound calls and email requests in both English and French pertaining to fire, security, sprinkler, BAS and HVAC services.
oDispatch outbound calls in both English and French to service techs and update clients on tech eta.
oCreate tickets in Microsoft Works and SAP for each call and reply to email facility requests accordingly.
oSchedule service calls in Microsoft Scheduler and assign to tech with qualifications to site.
oEnsure all service tickets and PM inspection schedule boards are updated daily.
oCoordinate and oversee tech services for Siemens fire, security, sprinkler, BAS and HVAC systems covering Montreal, Ottawa and Winnipeg branches and locations.
oFollow up with clients to advise of job completion or required actions to complete.
oObtain and process purchase orders to update billing for invoice submission to client in SAP platform.
oCreate and manage purchase orders and quotes for third party contractors.
oWeekly meetings with regional operation managers to communicate on WIP reports, service schedule and project inquiries.
MSI Corporation
(June 2022 Feb 2023)
Start up Venture=Team Lead
Bell Smart Home Services (Hybrid)
oMonitor and Supervise inbound and outbound calls in both English and French pertaining to tech installs and security services.
oPlace outbound escalation calls in both English and French to assist client escalation requests.
oAudit Microsoft works tickets for each call to track quality performance.
o Analyzing trends to improve on agent's process and procedures as well as behavioral trends.
oMeet with agents for coaching's and performance audits with updates to their performance.
o Evaluating calls for 30+ Agents, 2 Team leads, and Senior Managers for KPI performance ratings.
oAttend daily and weekly meetings with regional operation managers to communicate on Call audits, WIP reports, service schedules and collection audit reports.
MSI Corporation
(May 2016 June 2022)
Quality Analyst and CSR roles (Onsite)
oListening and evaluating customer service calls to help better performance KPI for 60 Agents, Team leads, and Managers for Bell Aliant Services.
oAssist in answering inbound calls in both English and French pertaining to tech installs and client services.
oPlace outbound sales calls in both English and French to verify install tech dates and perform audits.
oCreate tickets for each call to track and respond accordingly to clients request in timely manner.
o Maintain the highest level of discretion and professionalism regarding calling quality results.
o Worked remotely from home for 2 years with the highest level of quality and workmanship.
Enerfrog Business Services
(July 2016 March 2017)
Client Support Specialist (Onsite) (on call)
o Provide exceptional bilingual service to National clients (Staples) across Canada 24/7.
o Facilities services support 400 retail locations, including afterhours.
o Automated services for lighting and HVAC using Fiber Ethernet connections and controller BACnet devices so clients can control their buildings remotely and save energy and costings.
o Create tickets for each inbound call or email to track and respond accordingly to clients request in timely manner.
oTake after hours inbound and place outbound calls pertaining to service dispatch emergencies.
Direct Energy Ltd Ottawa, ON
(November 2008 December 2015)
Automation Tech - Supervisor - Account Lead
o Take inbound or place outbound calls pertaining to service dispatch if the queue is demanding.
o Create tickets for each call to track and respond accordingly to clients request in timely manner.
o Document and track calls with online ticketing systems pertaining to client service priorities for follow-up requests.
o Provide technical phone support to HVAC and Automation field techs at various sites.
o Manage HBC, Staples, and Sears account automation and HVAC service requests.
o Provide tech support for full remote staff with a range of computer hardware and software, including PC, printers, scanners, laptops, and VPN operations.
oAnalyzing trends to improve on agent's process and procedures as well as behavioral trends.
o Meet with agents to review coaching's and performance audits with updates to their KPI performance ratings.
o Evaluating calls for 25 Technical Agents and Senior Managers for KPI performance ratings.
oAwarded a 5 year contract from HBC for HVAC and Automation services which was the largest HVAC deal in Canadian history also placing it in the Guinness Book of World Records.
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Education
Alison.com 2023-2025
oCustomer Service Diploma
oBusiness Management and Entrepreneurs Diploma
Toronto School of Business (1992 1994)
o Microcomputer Business Applications Diploma.
North Dundas District High School (1982 1986)
o High School Diploma.
Skills and Qualifications
o Bilingual Support: Fluent in both French and English, both written and oral, allowing effective communication with a diverse range of clients and colleagues.
o Technical Proficiency: Familiar with a range of computer hardware and software, including PC, printers, scanners, laptops, and VPN operations.
o Microsoft Office Suite: Skilled in creating CRM documents, spreadsheets, presentations, and emails using Microsoft Word, Excel, Access, PowerPoint, and Outlook.
o IT Support: Experienced in supporting Windows operating systems, Microsoft applications (Office, Exchange, Active Directory), and using various ticketing systems for issue escalation.
oSecurity Certifications: Enhanced Reliability Security Clearance
o Communication Skills: Proficient in email and phone communications, ensuring clear and professional interactions with clients and team members.
oSoftware Skill sets: SAP, Microsoft Works, SQL Server Management Studio
oAI Program Applications: Chat GPT, Microsoft 365, Google Gemini.
Additional Soft Skills
oReliable interpersonal and amazing communication skills (verbal and written)
oAble to identify problems accurately identify solutions to apply.
oStrong skills is prioritizing and coordinate multiple calls in different scenarios.
oCan multitask and draw information from various sources.
oClear minded and confident to exercise appropriate judgment.
oAbility to follow protocols and instructions and work without close supervision.
oConfidently work under pressure and maintain self-motivation.
oWork in a confidential manner and use tact and diplomacy when dealing with sensitive issues.
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Special Courses and Certificates
oBell Canada Leadership and Mentorship Diploma.
oQuality First Diploma with Bell Media.
oTime Management Diploma.
oLeadership and Influence Diploma.
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