Customer Service Specialist
Resume:
Oyindamola Museo
Atlanta Georgia
email: **************@*****.***
OBJECTIVE
Strong negotiating and networking skills
SUMMARY
Personable, motivated, enthusiastic
Exceptional writing, interpersonal and client service skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Goal oriented, self-motivated and results driven
Knowledge of financial services products, Wealth management
Detail oriented with superior organizational skills and ability to prioritize tasks
EDUCATION
Ladoke Akintola University of Technology 2006
B.Tech (Hons) Pure and Applied Chemistry
EXPERIENCE
HENRY MEDS
Customer Advocacy Care Coordinator, December 2023 – Till date
Interact with customers via chats, email and on phone providing prompt and courteous responses.
Identify customers’ needs and provide them with comprehensive information regarding products, pricing and services.
Provide technical support to customers with concerns on accessing or navigating our website.
Resolve customers’ complaints by investigating and gathering information to ensure a suitable resolution.
Using various G suite tools as assigned by the company.
Established and cultivated trusting relationships with new and existing clients, proactively helping them understand their treatment plans and programs.
Pearson
Customer Enrollment Management Specialist, June 2023 – Till date
Review academic documentation including report cards, unofficial transcripts, state test scores, and home school documents for compliance and completeness
Demonstrate an understanding of the course placement process and how the Associate role impacts the workflow of other positions
Collaborate with other team members to identify process improvements and better ways of working
Demonstrate a general understanding of Connections Academy’s special education program, Individual Education Programs (IEPs), and processes for supplying related services to students
Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form
Maintain accuracy of student records/data in accordance with all regulatory requirements
Assist in Connexus™ record maintenance, as needed; Develop an understanding of the enrollment document upload process in order to communicate when issues occur
Morgan Stanley
Customer Service Specialist May 2022 – July 2023
Interact with customers via life chats, email and on phone providing prompt and courteous responses.
Identify customers’ needs and provide them with comprehensive information regarding products, pricing and services.
Provide technical support to customers with concerns on accessing or navigating our website..
Worked with clients on the execution of orders in Brokerage accounts
Resolve customers’ complaints by investigating and gathering information to ensure a suitable resolution.
Using various CRM tools as assigned by the company
Reviewed and take appropriate action on client account alerts
Established and cultivated trusting relationships with new and existing clients, proactively helping them understand their investments and planning strategies, often with guidance and input from team members
Assisted Financial Advisors / Private Wealth Advisors in the development and delivery of financial and investment strategies that aim to address each client’s specific goals and concerns.
Cox AI.
Customer Service Specialist, September 2021 –May 2022
Conducting inbound and outbound customer service calls with customers.
Meet and exceed company customer service standards to maximize customer satisfaction.
Providing feedback to management regarding customer concerns, problems and questions, and recommending changes to improve efficiency.
Helped the company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Maintain knowledge.
Creatively problem solving.
Quickly assessing customer needs and providing sound solutions.
Providing a high-level of customer service.
Documenting details of all calls and customer interactions, including complaints, inquiries and comments
Managing through multiple systems, programs, and screens simultaneously.
SELF-EMPLOYED Entrepreneur
H-ONECLOUD LLC 2019 - Till Date
MTN Telecommunications.
Customer Relations Officer, August 2011 - January 2019
Generated leads by cold calling local businesses, profiling clients, and effectively presenting marketing, advertising, and products to enhance the workplace
Networked extensively with clients to build successful business to business relationships
Negotiated terms, closed sales, and wrote contracts
Recognized as Representative of the Month ten times in a three year period
Conducting inbound and outbound customer service calls with customers.
Creatively problem solving.
Quickly assessing customer needs and providing sound solutions.
Providing a high-level of customer service.
Documenting details of all calls and customer interactions.
Managing through multiple systems, programs, and screens simultaneously.
Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2016. Ranking was based on customer satisfaction, speed of resolution and availability.
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