Employee Relations Field Operations

RUBINI P

Email: *****************@*****.***

Mobile: +91-638*******

Location: Chennai

CAREER OBJECTIVE

To leverage my skills and knowledge in a challenging environment to contribute to organizational goals and achieve career growth in alignment with the company’s vision. SKILLS

CRM Management: Expertise in Centra CRM software and call record maintenance.

Operational Support: Proficient in managing field operations, quotations, and SOP documentation.

Revenue Tracking: Skilled in monitoring AMC/CMC/PMKIT revenues and invoicing.

Team Coordination: Effective in organizing regional meetings and PM schedules.

Documentation: Adept at maintaining and updating operational and financial documents.

ACADEMIA

PG - MBA

HR and Finance

Duration: 2018 - 2020

Percentage: 73%

Degree

Business Administration

Duration: 2015 - 2018

Percentage: 72%

HSC

State Board

Duration: 2015

Percentage: 64%

SLC

State Board

Duration: 2013

Percentage: 54%

AREA OF INTEREST

Payroll Functions

Labor and Employee Relations

Employee Engagement

Statutory Compliance

Human Resource Management

STRENGTHS

Committed to achieving company goals and objectives.

Ability to train and develop subordinates to meet objectives.

Knowledgeable about internal administrative tasks.

Strong communication skills and willingness to learn.

Capable of working independently with effective problem-solving skills. PROFESSIONAL EXPERIENCE

Admin – Service Coordinator

Bio-Systems Diagnostics Pvt. Ltd., Sipcot Industrial Park, Irungattukottai, Chennai Duration: May 2022 – Present

Efficiently manage time office functions for 250 field engineers, ensuring accurate time tracking and reporting.

Provide comprehensive support to the field team, addressing various operational needs.

Oversee the preparation and processing of quotations and certificates, ensuring compliance with company standards.

Maintain and update CRM call records and instrument data, improving data accuracy and accessibility.

Manage and optimize Centra CRM software for effective customer relationship management.

Maintain and update all SOP documents, ensuring adherence to operational standards.

Handle quarterly and annual revenue tracking for AMC/CMC/PMKIT services, contributing to financial forecasting.

Oversee spare parts management, ensuring timely and accurate delivery.

Coordinate regional meetings and monitor PM schedules to facilitate team communication and maintenance tasks.

Process and manage AMC/CMC invoices, ensuring accurate billing and timely payments.

Administer PCR processing, ensuring alignment with company procedures and customer needs.

TRAINING & DEVELOPMENT

Preparation of training calendar for annual training sessions.

Collection and analysis of training attendance and feedback forms.

Planning and organizing training processes.

Evaluating the effectiveness of training programs. COMPUTER PROFICIENCY

MS Office

Excel

SAP

CRM Software

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Place: Chennai

Date:

[RUBINI P]

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