Quality Engineer Control
Resume:
Paul Hynes
Fenton MI
***********@*****.***
KNOWLEDGE AND SKILLS:
• ISO 9001, TS 16949
• FMEA, PPAP, APQP, GD&T, GR&R
• Statistical Process Control
• Continuous Improvement
• Quality Management
• Supplier and Customer Relations
• Quality Auditing
• Corrective Actions
• Microsoft Office
WORK EXPERIENCE:
LG Electronics Troy, MI Quality Engineer 09/2015-Present
• Analyze and troubleshoot telematic and infotainment systems warranty claims, finding the root cause of the failure and providing corrective action to the customer.
• Coordinate, collect, and provide requirements and request for HQ and Development teams for related internal and external information.
• Lead communicator to report, track, and response to quality issues and status internally and to the customer.
• Manage and maintain inventory level for incoming and outgoing products on a daily basis.
• Inspect incoming shipment to verify the product is met to the required customer's standards.
• Maintain process and procedures to ensure that all standards are met on a daily basis.
Air International Auburn Hills, MI Quality Engineer 01/2015-08/2015
• Primary Manufacturing Provider liaison supporting the Quality Management System.
• Lead supplier development activities as related to supplier APQP and PPAP approval.
• Assist in process capability studies, control plans, FMEA, and calibration systems
implementation and maintenance.
• Coordinate/Facilitate as necessary to the corporate contract and operation philosophy through the
Supplier specific RASIC.
• Evaluate customer warranty returns and coordinate with suppliers of providing testing results and
root cause analysis on return warranty products.
• Coordinated Layer Process Audits with manufacturing and suppliers.
United States Air Force Montgomery, AL Cyber Transport Systems 04/2009-03/2015
• Install, configure, and support United States Air Force Local Area Network (LAN), Wide Area
Network (WAN), and Internet systems.
• Monitoring network infrastructure integrity for adverse trends through Solar Winds Network
Management Suite.
• Monitor and maintain Cisco Switches, Routers, and Servers for the Department of Defense.
• Assist in network modeling, analysis, planning, and coordination of networking projects based on
Department of Defense mission.
• Verify and managed Department of Defense networking standards and procedures.
• Analyze, test, troubleshoot, and correct issues relating to the network and submit a work order or
corrective action plan relating to the problem.
• Perform network maintenance to ensure networks operate correctly without interruption.
Knorr Brake Corporation Westminster, MD Quality Assurance Engineer 06/2007-07/2008
• Support manufacture assembly on all mechanical/electrical components used in door systems.
• Responsible for door paint and body quality inspections per project requirements.
• Troubleshoot in-process and supplier related door quality issues on the manufacture floor.
• Develop quality improvement plans by gather data, analyze, and implement Continuous
Improvement based on statistical facts.
• Assist with ISO 9001 Quality System activities based on management requirements.
• Coordinate customer’s corrective actions and/or follow-up on supplier corrective actions.
• Develop new Quality Assurance processes and procedures.
EDUCATION, AWARDS, AND CERTIFICATION:
Ferris State University B.S in Quality Engineering
• November 2012 Technician of the Month for the Network Control Center
• November 2011 Technician of the Month for the Network Control Center
• September 2010 Technician of the Month for the Network Control Center
• 2012 Air Force Technician of the Year for Air Force Material
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