Customer Service Store Manager

Shayla Phillips

Red Oak, TX *****

*****************@*****.***

+1-214-***-****

Work Experience

Retail Store Manager

Walgreens Boots Alliance

July 2007 to December 2024

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling

• Implemented effective visual merchandising strategies to optimize product placement and drive sales

• Developed and executed marketing campaigns to increase foot traffic and promote new products

• Managed a team of 15-25 employees, providing training, coaching, and performance evaluations

• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction

• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability

• Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards

• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines

• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business

• Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting

Education

Trade school

Skills

• Store Management Experience

• Purchasing

• Retail Sales

• Cash Handling

• Merchandising

• POS

• Financial Analysis

• Team Management

• Leadership

• Account Reconciliation

• Payroll

• Pricing

• Retail Management

• Accounting

• Management

• Marketing

• Accounts Receivable

• Profit & Loss

• SAP

• Office Management

• Budgeting

• Event Planning

• Sales Management

• Forecasting

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