General Manager Operations
Resume:
Harold T Thomas
*******@*****.***
Objective
I am a driven, self-motivated individual who possesses quality leadership skill, effective communication skills, and problem solving skills. My past roles have involved motivating and coaching associates to achieve and exceed established goals. My past experiences have also enabled me to successfully and efficiently resolve complex issues.
Assistant General Manager
Burger King’s
January 2025 - Present
Memphis, TN
Helps the general manager with the day-to-day operations of a business. I also am responsible for recruiting and training employees. Create schedules, handle disciplinary issues, and monitor shifts.
Manager
TM Cooking
July 2024 – January 2025
Memphis, TN
Oversees learning and development of hourly team Organizes scheduling for front of house team members Responsible for team development by interviewing and hiring front of house team members to maintain staffing goals manages the kitchen team to ensure timely and quality food delivery and resolve service issues. Hires, trains, and retains talent to deliver extraordinary customer' service. Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs
Operations Manager
TBC Corp
March 2021 - July 2024
Memphis, TN
Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging Public speaking, strong verbal, and written communication skills Ability to challenge, motivate, influence, and communicate effectively. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. Strong organizational, territory, time management, and customer follow-up skills Work with other department managers to fully understand and meet customer expectations. Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel Outstanding leadership abilities Excellent time management skills
Operations Supervisor
TBC Corp
May 2006 - March 2021
Memphis, TN
Supervise the shift including shift meetings, safety topics, and tracking production Supervise day to day activities of the associates at the site Lead direct and manage inbound and outbound operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency Assist staff with any questions concerning about the operations
Order puller, stocker, and team lead
TBC Corp
July 1992 - May 2006
Memphis, TN
Load and unload tire products throughout the day I picked order and put away freight throughout the day. I was a team lead for a group of 28 associates.
Assistant Manager
Captain Ds
September 1989 - July 1992
Memphis
Exhibit through knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Regularly updated computer systems with new pricing and daily food specials.
Education
Langston University
Business and Management
August 1987 - May 1989
Langston, OK
Skills and abilities
Solid skills with Microsoft Office, Microsoft Office Tools including Word, Excel, Outlook, ASW, SAP and Kronos
Providing product information to employers, and problem resolution
Time Management, Organization and detailed Oriented
Directly supervise up to 73 associates
Carry out responsibilities in accordance with the organizations policies and procedures as well as all applicable laws
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