Customer Service Call Center

Rosann Molloy

*** ******** **** *********, ******* 34759 516-***-**** *******@*****.***

Objective

To bring a combination of excellent interpersonal skills and technical proficiency to my employer.

Education

● 1/ 1978-12/1980 Nassau Community College, Garden City, NY

● 2003-2004 Chubb Business School, Garden City, NY Experience

7/2024-Present

Event Specialist, Advantage Solutions Inc, Kissimmee, Fl Ensure that the event runs smoothly and successfully for both the client and the attendees. This includes managing budgets and working with vendors. 3/2020-01/2022

Monitor, Saw Mill Elementary School, Bellmore, New York Responsible for the maintenance of a safe and orderly conduct of activities and programs within school grounds. knowledge of conflict management and strategies, the ability to read and comprehend and deal tactfully in emergencies.

09/2009-02/2020

Customer Service Rep, Internal Revenue Service, Holtzville, New York Call center and remote customer service response to inquiries via correspondence,email and incoming calls. Handle customer complaints, provide appropriate solutions and alternatives within a timely matter. Follow up to ensure resolutions. 02/2006-09/2009

Client Rep. The Outsource Group

My position was billing and collections working as a third party biller for a major New York Hospital. I made calls to patients and insurance companies to make sure the proper payments were made. I also tracked payments in accounts received and billed if necessary. Awards & Acknowledgements

● Food Handlers Cert.

● Perfect attendance award in Business school

● EMT certification/ CPR Massapequa fire department

● Volunteer for the Red cross, C.E.R.T, and C.A.P

● Worked Florida election

2

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