Customer Service Front Office
Resume:
Cecelia Maddox
**********@*******.***
LaGrange, GA
Experienced Lab Access Specialist
Transitioning to Front Office Specialist
A dedicated Lab Access Specialist with a strong background in patient care and customer service, seeking to leverage my skills in a Front Office Specialist role. Proficient in healthcare management, multitasking, and scheduling, with a keen focus on providing exceptional customer service.
Work Experience
Lab Access Specialist
WellStar Health System
October 2024- Present • LaGrange, GA
• Verified insurance and collected copay's (Verified commercial and Medicaid & Medicare)
•Registered new patients and scheduled appointments for labs.
•Answered multi-line phones, faxing, filing, typing, sending business correspondence, etc.
•Updated confidential client information files, scanned documents into patient charts, and managed files as needed.
Occupational Health Specialist
Health Bridge
September 2017 – October 2024 • West Point, GA
•Develop and implement comprehensive workplace health and safety programs
•Conduct employee health assessments and screenings
•Provide education and training on health and wellness topics
•Coordinate with healthcare providers for employee care
•Ensure compliance with occupational health regulations
•Serve as a resource for employees seeking health-related information
•Collaborate with management to address workplace health concerns
CERTIFIED NURSING ASSISTANT
ResCare Home Care
June 2010 - September 2017 • Newnan
•Provided home-based care to multiple clients, demonstrating strong patient care and time management skills.
•Monitored patient conditions, ensuring accurate medical records.
•Supported patients by providing housekeeping, laundry, shopping, running errands, and preparing meals, showcasing multitasking abilities.
•Assisted patients with personal care, highlighting a patient-centric approach.
CERTIFIED NURSING ASSISTANT
Poplar Creek Assisted Living - LaGrange
January 2004 - January 2005
•Provided direct patient care, adhering to healthcare regulations.
•Assisted residents with activities of daily living, ensuring their comfort and well-being.
•Documented patient information, maintaining accurate and up-to-date medical records.
Renewals Customer Service Representative
American Home Shield
April 2002 - November 2004 • Lagrange, GA
•Assisted customers with renewing their service contracts, demonstrating strong customer service skills.
•Provided exceptional customer service via phone and email, ensuring customer satisfaction.
•Handled customer inquiries and concerns in a timely manner, showcasing effective problem-solving skills.
•Renewed service contracts, demonstrating proficiency in scheduling and multitasking.
Education
University of Phoenix
April 2017 - February 2020 • Phoenix, AZ
•Supported the daily operations of the organization, department, or team, demonstrating strong organizational skills.
•Managed schedules, showcasing effective time management skills. • Organized documents, demonstrating attention to detail. • Communicated with clients, showcasing strong customer service skills. • Handled finances, demonstrating financial acumen.
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