Customer Service Associate

Adrienne Ehrler

**** ******* **, ***** ****, FL *4291

Phone: 239-***-****

Email: **************@*****.***

Objective

To obtain a position as an Administrative Secretary where I can utilize my organizational, communication, and multitasking skills to support daily operations, enhance office efficiency, and contribute to a productive work environment

Employment History

01/2025 - Present

Customer Service Associate

KSKS Partners, LLC, Sarasota, FL

Receive Returned Items – Inspect and log returned products from customers or clients.

Verify Return Eligibility – Check return policies to confirm if the item qualifies for a refund, exchange, or repair.

Inspect Product Condition – Assess returned items for damage, defects, or misuse.

Process Refunds or Exchanges – Initiate and complete refund transactions or issue replacements.

Coordinate with Other Departments – Communicate with customer service, warehouse, or accounting teams regarding return status and resolutions.

Package and Ship Returned Goods – Repackage items for restocking or shipment to suppliers/manufacturers.

Follow Safety and Handling Procedures – Ensure returned products, especially hazardous or fragile ones, are handled properly.

Provide Customer Support – Assist customers politely and professionally during the return process

07/1998 - 05/2024

Owner

Sparklemaids, Pleasant Valley, NY

Client Relations – Communicate with clients to understand cleaning needs, schedule services, and resolve complaints or feedback.

Team Management – Hire, train, schedule, and supervise housekeeping staff.

Quality Control – Perform inspections or follow-ups to ensure cleaning standards are met.

Marketing & Sales – Promote the business through advertising, social media, referrals, or partnerships to attract new clients.

Supply Management – Purchase and manage cleaning supplies and equipment inventory.

Quoting & Invoicing – Prepare service quotes, send invoices, and follow up on payments.

Budgeting & Bookkeeping – Manage finances, track expenses, and work with an accountant for taxes and payroll.

Service Planning – Organize daily cleaning schedules and assign tasks efficiently.

Health & Safety Compliance – Ensure staff follow safety procedures and proper chemical use.

Business Development – Explore new services (e.g., deep cleaning, move-in/move-out cleans), expand service areas, or form partnerships.

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