Technical Consultant Senior

Christine Makowka

201-***-**** *********@**.*** linkedin.com/in/christine-makowka-a50b2447/

Senior Technical Consultant Engineer

Results-driven technology and telecommunications professional with extensive experience leading complex project designs increasing capacity, optimizing network performance and scalability. Impactful record developing telecommunication systems, maintaining knowledge of new technologies, selecting the best solutions for clients, assessing current systems, making recommendations, and ensuring technical assistance. Known for telecommunications knowledge, technical expertise, problem solving, time management, teamwork, and effective communication. Consistently exceeds expectations by focusing on the development of people, processes and tools, with an emphasis on customer satisfaction.

Areas of Expertise

Emerging Technologies System Architecture Data Analysis Cost Savings Initiatives

Technical Process Improvement Project-Management Financial Oversight

Continuous Integration Environments Cross-Functional Team Collaboration

Experience

AT&T 2019 – present

SR Specialist Technical Consultant Engineer, Network Engineering and Operations

Oversee the broad portfolio of BVOIP product line for internal accounts and affiliates (call centers, LABs, product).

Design and support MIS / ADI circuits, ensuring seamless integration with customer voice services.

Lead complex project designs by engaging cross-functional teams – for example: Product Management, Service Engineering, Custom Projects and Billing - to coordinate IPBE assignments, reserve Enhanced Features, develop Design Level Procedures (DLP), finalize contract addendums, and create advanced features routing plans.

Customize customer BVOIP configurations, including the addition of Trunk Call Routing (TCR), Branch Office Extensions (BOE), Virtual TNs, and number porting solutions, particularly in environments requiring both IPFlex and IP Toll Free services over a single transport circuit.

Implement solutions to increase concurrent call capacity on customer circuits, optimizing network performance and scalability.

Configure and add custom network announcements to IVR systems in both English and Spanish, enhancing the end-user experience.

Manage merger initiatives and TDM to BVOIP networks conversions.

AT&T 2011 – 2019

Sr. Specialist-Business Mgmt.

Led financial and budget management initiative by conducting audits on OCS administrative voice and data network circuits, driving an estimated annual telecommunications expense reduction of $189k.

Supported enterprise-wide expense reduction initiatives for Call Centers, Data Centers, Business Office, and Retail locations.

Managed audit research requests generated through vendor and internal support tickets; tracked, monitored, and ensured full resolution of audit-related inquiries and issues.

Partnered with cross-functional teams to correct and maintain accurate cost center information, ensuring proper financial chargebacks to corresponding business units and recording verified expense savings.

Actively contributed to the successful implementation and continuous improvement of provisioning and billing processes through testing, validation, and deployment of enhancements, collaborating closely with implementation and support teams to ensure system accuracy and reliability.

Christine Makowka *********@**.*** Page 2

Additional Relevant Experience

AT&T

Telecom Analyst

Point of Sale Analyst

Business to Business Representative

Inbound Customer Care Representative

Education

Associate of Arts (AA), Fashion, Marketing and Management

Berkeley College

Technology Skills

ROME/ASAP, SPP, ICORE, IOS – Tapestry, Order Taker, MSR/GTN, WATSOP, POCITS, SOTS, TIRKS, SSIRS, Basic8, Advanced8, EFMS, TIRKS

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