Service Representative Customer

Meezan James

** ****** ******

Kingston **

St.Andrew

*************@*****.***

I hereby apply for the posted position. My interest is to use my qualifications, experience, and skills to contribute to the success of your organization in carrying out its mandate. In addition to my academic achievements, I am a well-rounded individual who has vast experience with time management which I garnered from being actively involved in various extra-curricular activities at school. As a result of my involvement in curriculum activities, I can strongly say that I have excellent interpersonal skills, I am a team player, I am responsible, I can multitask and can work efficiently under pressure to meet the most stringent deadlines. I am a hard-working individual who is quality-driven, willing to take on any task to support the team and help business succeed. I am a dependable individual seeking opportunity to expand skills and contribute to the company's success. Dedicated and resourceful Customer Service Representative with over 2 years of experience in delivering exceptional customer care and resolving complex issues. Proven record of accomplishment of improving customer satisfaction ratings while keeping company policies and standards. Adept at handling high-volume environments and managing customer inquiries effectively to ensure positive experiences. SKILLS

- Excellent communication and interpersonal skills

- Ability to handle customer complaints and feedback

- Strong problem-solving and conflict resolution skills

- Friendly and welcoming demeanor

- Basic accounting and bookkeeping

- Marketing and promotion

- Time management and organization

- Ability to work independently and as part of a team

- Attention to detail and quality control

- Ability to work in a fast-paced environment

- Basic first aid and emergency response

- Knowledge of local health and safety regulations

- Inventory management

- Time management

- Teamwork

- Communication

- Problem-solving

- Quality control

- Upselling and suggestive selling

- Handling customer objections

-Building rapport with customers

-. Closing sales

EXPERIENCE

Hinduja Global Solutions- brand Advocate

June2023-December 2023

● Tasked with resolving customers concerns and query’s

● Tasked with customer satisfaction and filing cases Sutherland - customer service representative

January2024-April2024

● Identifying Customer Needs:

● Closing sale

● Presenting products

Corporate interiors international - administrative assistant/sales representative

April2024-May2025

● Digital marketing

● Data keeping

● Making day to day sales

EDUCATION

Kingsway high school - high school diploma

September-2020 - 2022

6-subjects including English

City and guilds maths and English level 3

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