Customer Service Purchasing Manager

PROFESSIONAL SUMMARY

Dynamic CSR Supervisor with a proven track record at American

Non-Stop Label Corporation, excelling in employee training and strategic vendor partnerships. Enhanced team efficiency through process improvements and analytical problem-solving, while successfully negotiating contracts that achieved significant cost reductions. Committed to fostering customer satisfaction and operational excellence.

WORK HISTORY

CSR Supervisor, Estimating and Purchasing Manager, 03/2010 to 04/2025

American Non-Stop Label Corporation - Santa Fe Springs, Cerritos, And Ontario

Supervised daily operations, ensuring adherence to customer service protocols and quality standards.

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Trained and mentored new team members, enhancing knowledge of products and services.

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Implemented process improvements that increased team efficiency and reduced response times.

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Developed performance metrics to monitor team effectiveness and identify areas for growth.

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Developed and implemented purchasing policies ensuring compliance with organizational standards.

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Led procurement strategies to optimize supplier relationships and achieve cost reductions.

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Negotiated contracts with vendors, securing favorable terms and pricing structures.

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Purchased new products and oversaw inventory stocking and availability.

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Collaborated with cross-functional teams to align purchasing strategies with operational goals.

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Streamlined bid processes, improving turnaround time by implementing standardized estimation procedures.

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Streamlined the bidding process by creating standardized templates for proposals and estimates.

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Participated in post-project evaluations to assess accuracy of initial estimates and identify areas for improvement moving forward.

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Presented detailed project estimates to clients, supporting successful contract negotiations and client retention efforts.

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Collaborated with sales teams to identify prospective clients and develop targeted estimates for their needs.

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• Completed bi-weekly payroll for 30 TO 65 employees. CONTACT

Address: Long Beach, CA 90808

Phone: 562-***-****

Email: *********@*****.***

SKILLS

• Employee onboarding and training

• Sales operations support

• Analytical problem-solving

• Adaptability to change

• Customer service expertise

• Training and mentoring

• Task delegation

• Skilled in Microsoft Office tools

• Strategic vendor partnerships

• Order management

Skilled in inventory management and

planning

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• Efficient purchase order handling

• Event coordination

• Multitasking Abilities

HOLLY WREN

CSR, Sales, to CSR, Estimating, & Purchasing, 06/1999 to 03/2010 American Label Corporation - Santa Fe Springs, CA

EDUCATION

Associate of Science, A.S.

Long Beach City College - Long Beach, CA

CERTIFICATIONS

Supported team members during peak periods by sharing workload and providing guidance when needed.

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Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

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Increased customer satisfaction by addressing and resolving complex issues effectively.

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Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

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Implemented inventory management systems to streamline purchasing operations and reduce excess stock.

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Negotiated contracts with suppliers to secure favorable terms and pricing.

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Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.

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Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.

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Coordinated bid preparation ensuring accuracy and compliance with project specifications.

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Facilitated meetings with cross-functional teams to clarify project requirements, strengthening alignment on deliverables and timelines.

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Assisted in winning contracts by providing timely responses to client inquiries about bids and estimates.

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Boosted company reputation by cultivating positive relationships with clients, vendors, and suppliers throughout the estimating process.

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AMERICAN RED CROSS CPR/AED/First Aid Adult & Child Training - 6/2024-06/2026

•GUARD SECURITY CARD G6768023 BY The State of California

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