Grace Gitau
Secretary
Resume
Dynamic administrative professional and leader
with 7+ years of experience playing key role in
attaining daily objectives and long-term goals
across diverse office platforms. Excel in timely and accurate processing of accounts payable and
receivable and applying advanced analytical
acumen. Strongly committed to raising productivity and service quality via strategic planning and
allocation of resources as well as implementation of process improvements. Skilled receptionist and
liaison with superior communication, computer,
support and organizational skills.
Contact
Address
Thika, Kiambu
Phone
**********@*****.***
Skills
Document scanning and
digitization
Visitor access management
Confidential information
management
Clerical note-taking
Facilities management
Multi-line phone operation
Document retrieval
Work History
Receptionist Clerk
Geo-plan Surveyors, Thika
Confirmed appointments, communicated with
clients and updated client records.
Answered central telephone system and
directed calls accordingly.
Greeted incoming visitors and customers
professionally and provided friendly,
knowledgeable assistance.
Resolved customer problems and complaints.
Kept reception area clean and neat to give
visitors positive first impression.
Maintained confidentiality of information
regarding clients and company.
Responded to inquiries from callers seeking
information.
Answered phone promptly and directed
incoming calls to correct offices.
Troubleshot copy machines and printers and
scheduled service as needed.
2017-01 -
2017-06
2017-08 - IEBC Clerk
2017-08
Appointment scheduling
Workflow planning
Database administration
Staff Management
Credit and collections
Business administration
Government, Thika
Carried out day-to-day duties accurately and
efficiently.
Proved successful working within tight deadlines
and fast-paced atmosphere.
Participated in team-building activities to
enhance working relationships.
Maintained energy and enthusiasm in
fast-paced environment.
Secretary to the General Manager
Multi-mug Land Consultant Firm, Thika
Delivered top-notch administrative support to
office staff, promoting excellence in office
operations.
Created and updated records and files to
maintain document compliance.
Responded to inquiries from callers seeking
information.
Greeted incoming visitors and customers
professionally and provided friendly,
knowledgeable assistance.
Communicated with customers via phone and
email to confirm deliveries and respond to
inquiries.
Kept reception area clean and neat to give
visitors positive first impression.
Provided clerical support to company
employees by copying, faxing and filing
documents.
Sorted, opened and routed mail and deliveries
to meet business requirements.
Offered technical support and troubleshot
issues to enhance office productivity.
Screened visitors and issued badges to maintain
safety and security.
Answered and managed incoming and
outgoing calls while recording accurate
messages for distribution to office staff.
Managed phone and email correspondence
and handled incoming and outgoing mail and
2017-11 -
2019-06
faxes.
Established administrative work procedures to
track staff's daily tasks.
Volunteered to help with special projects of
varying degrees of complexity.
Responded to emails and other
correspondence to facilitate communication
and enhance business processes.
Handled scheduling for executive's calendar
and prepared meeting agenda and materials.
Organized and updated schedules for
executives.
Updated spreadsheets and created
presentations to support executives and boost
team productivity.
Documented and distributed meeting notes to
identify, analyze and improve workflows.
Managed filing system, entered data and
completed other clerical tasks.
Assisted coworkers and staff members with
special tasks on daily basis.
Receptionist Administrator
Celcom Ventures Company, Thika
Answered incoming calls, directing clients to
individuals addressing specific needs.
Took delivery of packages and documents,
applying appropriate internal policies relating
to chain of possession.
Monitored visitor access and maintained
situational awareness to promote on-site
security and safety.
Oversaw office equipment maintenance to
support continuous and uninterrupted
operations.
Greeted customers and visitors in-person and
via telephone calls.
Planned and booked travel accommodations
for staff and visitors and provided vouchers,
agendas and transportation.
Ordered and distributed office supplies, saving
2020-01 -
2021-04
$Amount on fixed office budget.
Education
Kenya Certificate Of Primary Education :
K.C.PE
Kirogo Primary School - Murang'a
1998-01 -
2008-11
Kenya Certificate School Education :
K.C.S.E
Broadway High School - Thika Town
2009-01 -
2012-11
Diploma In Secretarial : Business
Thika Business College - Thika
2011-01 -
2013-12
Reference
Multi-mug Manager
Boniface Gitau
Celcom Director
Peter Mwangi
Geo-plan Manager
David Mwaura