Technical Support Patient

TIFFANY BLAKE

******************@*****.*** +1-478-***-**** Macon, GA 31204

Summary

Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles.

Skills

Excel proficiency

Client relationship building

Patient Support

Marketing strategies

Issue resolution

Partnership building

Cross-functional coordination

Customer relations

Schedule management

Cash handling

Schedule coordination

Complaint resolution

technical support

Account management

Networking

Repairs expertise

Referral Request

Telemarketing expertise

Experience

Patient Support Representative Optum Healthcare - Macon, GA 09/2024 - Current

• Scheduling and Appointment Management

• Schedule appointments, manage patient schedules, and ensure accurate appointment reminders.

• Verify patient eligibility, process insurance claims, and handle billing inquiries.

• Maintain accurate and organized patient records, including electronic health records (EHRs).

• Assist with obtaining necessary referrals and authorizations for patient care.

• Provide excellent customer service to patients and their families, answering questions and addressing concerns.

• Enter and manage patient data in electronic systems, ensuring accuracy and compliance.

• Answer phones, take messages, and relay information to appropriate staff.

• Assist with various administrative tasks as needed, such as preparing paperwork, filing documents, and processing payment

Service consultant rep Progressive Auto Group - Macon, USA 05/2024 - 08/2024 Required to take incoming calls from Insured Drivers requesting account maintenance, processing payments and assisting Insured drivers with adding and deleting drivers and vehicles from their policy Educating drivers on the minimal coverage required by the state and ensuring adequate coverage was selected, processing cancellations and reinstatements as requested Prevented key account losses by researching discrepancies and correcting problems. Promote available products and services to customers during service, account management and order calls. Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Updated system with order specifics and customer details, preferences, and billing information. Educated customers about the features and benefits of different services offered by the company. Senior Credit Analyst Paychex, Inc. - Highland Hills, USA 11/2022 - 11/2023 Review new credit applications to determine proper credit limits Analyze client position and its ability to handle the current obligations due Advance Analysis of size of portfolio, concentration of portfolio, current lien and their effect on the portfolio, workers compensation status and its effect of the portfolio Maintain open and professional relations with clients and end debtors Respond proactively to performance concerns in a manner that will protect the collateral portfolio. Using e-Oscar to create and respond to disputes, and DFs to send credit history updates Send an automated consumer dispute verification (ACDV) form to the DFs through e-OSCAR Assisted in the development of credit policies and procedures to mitigate potential risks. Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions. Evaluated requests for new loans or line increases based on established criteria. Performed reviews of existing customer accounts to identify any changes in risk profile or payment trends. Credit/Collection and Reconciliation Specialist Credit Central - Perry, USA 11/2017 - 03/2022 Reviewing financial statements, credit reports, and applicable ratios, debt ratios, loan-to-value) Reconciled intercompany transactions monthly to ensure accurate reporting of results. Compiled current budget data from estimated revenues, expenses and prior budgets. Conducted regular reviews of reconciliations to identify any irregularities or errors that need correcting. Reduced financial discrepancies by verifying accounting statements. Analyzed discrepancies between bank statements and general ledger entries, identifying potential issues. Ensured compliance with GAAP regulations for all reconciliation processes. Evaluating; examining transactions to ensure accuracy and completeness Ensuring that documents are consistent and uphold to company and industry guidelines Provide work direction and training to lower-level team members and provide performance feedback to supervisor/manager

Prefund quality reviews of home equity loan files including full credit, property, income and compliance review Evaluates new loan applications to ensure proper completion and submission of required financial information to facilitate financial credit analysis

Organize meetings with clients to help guide them through the process of structuring, financing, and repaying a loan

Using ReconNet to automate daily, monthly, and periodic reconciliation and account balancing Taking a series of credit and debit transactions of roughly equal dollars and mass-matching them to clear the books, resulting in a zero-balance referring to unapplied cash and credit memos vs Open customer deductions or invoices

Customer Account Executive COMCAST - Ann Arbor, USA 09/2015 - 10/2017 Relate to customer concerns by identifying reasons for request to terminate services and overcome those objectives through active listening, empathy, and professionalism Investigate the accounts to successfully resolve concerns Solve any problems associated with a customer's account to retain the customer and produce sales Enhance customer experience with knowledge of the company's products and marketing campaigns to effectively sell new or upgraded services

Effectively meet and exceed monthly budget retention goal of 85% Articulately communicate with a concise and professional tone with customers and potential clients to address inquiries about products and services

Education and Training

University of The Cumberlands Williamsburg, KY Expected in 05/2027 Bachelor of Business Administration: Business Marketing

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