Customer Service Medical Assistant
Resume:
Tiffany McKee
Professionally certified in Customer Service, years of management experience, associates degree in medical assisting fast typer and data entry. Mgmt experience Mount Holly Springs, PA 17065
********@*****.***
Professional Summary
Professionally certified in Customer Service with years of experience as well as management experience. I am also expert typist with over 150/wpm. I was formerly going to college for my RN degree but with all the kids I had to put that off. I am looking for something I can work from home. I am a hard worker, fast learner, fast paced, reliable, dependable, work-a-holic, and very dedicated.. Authorized to work in the US for any employer
Work Experience
Medical Assistant
Carlisle Neurocare-Carlisle, PA
February 2019 to December 2020
Room patients and prepare charts as well as record notes and data into patients charts. Assist with procedures such as epidural injections and spinal taps. I also prepared the spinal fluid specimens to send to UPMC Carlisle's lab and I scheduled transport for the specimens. I would prep patients for procedures such as Botox, nerve blocks, various types of injections, EMG/UE, EMG/LE, EEG's, spinals taps, epidurals, and schedule surgeries. Answered phones checked in and out. Cleaned and prepped patient rooms. Prepped for injections. Anything to assist the physician and have the patient ready for Dr Ismail. I only left because I was having a baby 1/14/21 and with COVID they thought it was better for me to be home the last month before he came.
Medical Assistant/ Office Manager
Pediatric Gastroenterologists
January 2015 to June 2018
I have gone above and beyond for my past office as I would for any office. I performed front and back office duties. Anything from scheduling appointments, tests, surgeries, new patient intake, performing vitals to helping patients with surgery prep questions, insurance authorization and verifications, patient vitals, checking in and out, opening and closing office. I’ve basically done anything and everything in the office I previously worked at.
Call Center Representative/Customer Service
CenturyLink-Carlisle, PA
June 2014 to January 2016
Call center rep. I had a cubicle and would take phone calls to help customers with issues they were experiencing. We would call to check and see if their service was restored or where the tech was at for them. I always was one of the top people when it came to our numbers and how many calls were placed and successfully closed .
Externship
Pediatric Gastroenterologists
2015 to 2016
MA Extern
Front End Manager/Customer Service/Cashier
Karns Foods-Carlisle, PA
August 2011 to June 2014
Overseen cashiers. Settled drawers and safe of over $15,000. Settled and closed lottery, u-scans, etc. Ross Sales front end customer service
Ross Dress For Less-Carlisle, PA
September 2008 to October 2011
Education
Associate in Registered Nursing
Harrisburg Area Community College-Harrisburg-Harrisburg, PA August 2019 to Present
Associates Degree in Medical Assistant
McCann School of Business & Technology
2014 to 2016
Skills
• Data collection
• Medical terminology
• Medical Billing
• Medical office management
• Clerical experience
• Epic
• Scheduling
• Basic math
• Unsupervised learning
• Documentation review
• Communication skills
• Scheduling surgery’s
• eClinicalWorks
• Medical Scheduling
• Time management
• Vital signs
• Insurance Pre-Authorizations
• Team management
• Word
• Typing
• Medical Office Management
• Customer service (10+ years)
• CPT Coding
• Customer service
• Information management
• Medical records
• Anatomy Knowledge
• ICD-10
• Specimen collection / processing
• Sales
• Pediatrics
• Laboratory experience
• Filing
• Triage
• Insurance Verification
• Phone Etiquette
• Microsoft Windows
• Receptionist
• Cash register
• Front desk
• Hospital experience
• Management
• Clerical Experience
• Office management
• Medical Office Experience
• Microsoft Word
• EMR systems
• Cash handling
• Patient Care
• Medical Records
• Medical billing
• EKG
• Vital Signs
• EMR
• Excel
• Organizational skills
• Transcription
• Botox Experience
• Retail sales
• Medical Terminology
Awards
Deans List
Certifications and Licenses
Medical Assistant
April 2016 to Present
Associates degree in Medical Assisting
Driver's License
National Professional Certification in Customer Service Additional Information
Computer Skills
• Microsoft Windows, Word, Excel
• EMR system: eClinicalWorks, EPIC
• Navinet
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