A Team Information Technology

OGWANG MORIS

Address: Mbuya Kampala, Uganda

Phone: +256-*********/ 777634885

Email: *****************@*****.***

Professional Summary

Experienced and dedicated Housekeeping Manager with over 5 years of expertise in maintaining and coordinating stuff and the team exceptional cleanliness standards and ensuring smooth operational efficiency in the hospitality

industry. Adept at coordinating teams, scheduling cleaning activities, and utilizing advanced cleaning machines and chemicals effectively. Known for strong leadership skills and commitment to providing guests with a pristine and welcoming environment.

Key Skills

Housekeeping Management: Planning and supervising all cleaning activities, ensuring

high standards of cleanliness.

Team Coordination: Managing and motivating housekeeping staff, delegating task effectively.

Operational Efficiency: Developing cleaning schedules and timetables to maximize productivity.

Equipment Handling: Skilled in using cleaning machines (e.g., floor polishers, vacuum cleaners) and applying cleaning chemicals safely and efficiently.

Deep Cleaning Expertise: Overseeing deep cleaning operations for guest rooms, common areas, and back-of-house spaces.

Inventory Management: Monitoring and replenishing housekeeping supplies and chemicals.

Customer Service: Ensuring guest satisfaction by addressing cleanliness- related concerns promptly

Professional Experience

Housekeeping Supervisor

Hotel Africana – Kampala, Uganda

January 2022 – December 2024

Supervised a team of 15 housekeeping staff, ensuring the timely completion of daily cleaning tasks.

Developed and implemented cleaning schedules for guest rooms, conference halls, and public spaces.

Monitored staff performance and provided regular feedback and training.

Conducted regular inspections to maintain cleanliness standards and identify areas for improvement.

Managed the procurement and inventory of cleaning supplies, ensuring cost-effective use of resources.

Resolved guest complaints related to housekeeping services promptly and professionally.

Oversaw deep cleaning projects and ensured compliance with health and safety regulations.

Manager/operational administrator

Riverside Guest – Mbuya and Namuwongo Branches

January 2017 – December 2021

Planned and coordinated the daily cleaning operations across two branches, managing a team of 10 staff.

Introduced a structured cleaning timetable to streamline operations and enhance efficiency.

Ensured all cleaning machines were properly maintained and used safely.

Trained staff in the use of cleaning chemicals and equipment to achieve optimal results.

Conducted regular audits of guest rooms and communal areas to maintain exceptional cleanliness.

Worked closely with the front desk team to accommodate special cleaning requests and ensure guest satisfaction.

Education and Certifications

Information Technology in Business – Uganda Institute of Information And

Communications Technology (2018)

Essentials of Data Visualization using MS Excel – Acacia University (2024)

Basics of Digital Marketing – Cambridge International Qualifications (2024) Achievements

Successfully increased guest satisfaction scores by 30% at Hotel Africana through enhanced cleanliness standards.

Reduced cleaning supply costs by 20% at Riverside Guest by optimizing inventory

management and staff training.

Other basic skills

Driving and I possess a driver’s license which will be attached References

Sera Kells

Human Resource Manager, Hotel Africana

Tel: +256-***-***-***

Email: *********@*****.***

Akaki David

Riverside Guest House

Tel: +256-*********

Contact this candidate