Customer Service Representative
Resume:
Tony Sab
Tampa, FL *****
************@*****.***
Professional Summary
Seeking a Remote Part time or Full time Permanent Position To Grow With Your Company. Dedicated and Results-Driven Customer Service Professional With Over 20 years Of Unwavering Commitment To Excellence, Seeking To Leverage Extensive Industry And Expertise And a Proven Track Record Of Reliability To Exceed Expectations As A Customer Service Representative And Data Entry Agent. Eager To Contribute Dynamic Problem-Solving Skills, Unparalleled Work Ethic, And a Passion For Delivering Exceptional Service To Drive Customer Satisfaction And Elevate The Reputation Of Your Company.
Authorized to work in the US for any employer
Work Experience
Remote Healthcare Customer Service Representative
Medicare Health Services-Tampa, FL
April 2025 to Present
Handling Incoming and Outgoing Calls Remotely in English and Spanish. Assisting Medicare Members And Facilities with Multiple Types Of Requests And Healthcare Needs. Operating Different Softwares Like Salesforce, EMR, Teams, Microsoft, Google Suite And More. Scheduling Transportation, Setting up Appointments, Managing Members Accounts, Pre Authorizations, Providing Plan Benefits Information To Members.
Remote Phone Interviewer
Siena College Research Institute-New York, NY
May 2024 to April 2025
• Worked Remotely From Home Office Performing General And Political Interviews With Nationwide General Public.
• Dialed Between 350 to 450 Outbound Calls Daily.
• Maintained Timed Management and Phone Etiquette On All Calls.
• Experienced In Phone Persuasion To Convinced Callers To Perform And Complete The Surveys.
• Perfect Attendance Through Out The Assignment Period Of Time Worked With The Employer. Remote Customer Service Agent For Pet Recovery Company Pet Recovery Services-Tampa, FL
February 2020 to May 2024
• High Volume Of Inbound And Outbound Calls Assisting Customers With Rescue And Pet Recovery Services.
• Assisted Customers Bilingually In English and Spanish.
• Experienced Working Remotely In a Quiet Environment Set Up And Proper Equipment To Accomplish The Best Customer Service.
• Offered Customers Solutions And Products To Increase Recovery Process Of Their Beloved Pet.
• Interacted With Customers Regarding Their Lost Pet, Being Empathetic With Customers By Understanding Their Concerns And Provide Them With The Necessary Assistance.
• Top 5 Seller Of Products And Customer Enrollments To The Pet Recovery Program. Helped The Company Increased Sales By Offering Products And Memberships That Helped Customers Quickly Recover Their Pets.
• Commended Multiple Times During The Last 4 Years For High Sales And Generating More Income For The Company.
• Experienced In Salesforce Software, Data Entry Customers Information And Transactions Into The System.
Customer Service Agent and Order Support Representative GENERAL SOLUTION SERVICES-Tampa, FL
March 2019 to February 2020
• Answered Multiple Calls In English And Spanish For Customers Looking For Service, Assistance, Purchasing Products, And Troubleshooting Hardware or Software Issues.
• Documented Customers Information In CRM System. Fluent in Microsoft Office, Outlook 365, Google.
• Demonstrated Proficiency In Handling a High Volume Of Customer Inquiries Via Phone, Email, and Live Chat, Consistently Meeting or Exceeding Performance Target.
• Resolved Escalated Customer Issues And Tickets Promptly And Effectively, Ensuring Customer Satisfaction And Retention.
• Collaborated Cross-Functionally With Sales, Marketing, And Product Teams To Communicate Customer Feedback And Drive Product Improvements.
Online Sales Manager, Customer Service Representative, Warehouse Management, Receptionist
GINISIS ONLINE SALES-Tampa, FL
January 2016 to March 2019
• Assisted Customers On The Phone, In Person, Online With Orders, Troubleshooting Equipment Issues And Product Functions.
• Handled High Call Volume of Customer Inquiries, Consistently Meeting or Exceeding Performance Targets.
• Data Entry Customers Information Into The CRM system.
• Developed and Implemented Innovative Solutions To Streamline Processes, Resulting In a 20% Increase In Efficiency And a Reduction In Customer Wait Times.
• Mentored And Trained New Team Members, Sharing Best Practices And Contributing To Overall Team Success.
• Managed Business Warehouse Shipping And Receiving Wholesale, Sales, Inventory And Returned Products.
Vending Business Manager, Customer Service Assistant, and Troubleshooting, Shipping and Receiving
STAR VENDING-South Florida, FL
2008 to 2016
• Managed Multiple Vending Machines.
• Created And Market The Business Personally, Online Nationwide, And Local South Florida Businesses.
• Assisted Customers With Sales, Installation, Troubleshooting Issues, And Service Process.
• Communicated With Customers On A Daily Basis Bilingually, Created Sales And Business Rapport.
• Data Entry, Clerical Office Duties Such As Answering Phones, Scanning, Faxing Orders Receipts, And Filed Documents.
• Warehouse Management, Maintained, Restocked Supplies According To Volume Sales And Inventory.
• Managed Business And Staff In All Aspects.
Imaging Technologist, Medical Center Management, Customer Service Calls OPEN IMAGING MEDICAL SERVICES-South Florida, FL
June 1995 to May 2008
• Performed Multiple Imaging Exams To Diagnose Patients Conditions.
• Managed General Daily Office Duties.
• Assisted Physician With Procedures, Follow Up Exams, and Reports.
• Followed Up Calls, Scheduled Exams, and Assisted Patients with Paperwork and Medical Related Issues.
• Supervised Staff, Quality Assurance, and Trained Staff with New Updates. Education
Associates Degree In Science in Imaging Technology MIAMI DADE COLLEGE-Miami, FL
1994
High school diploma or GED
Skills
• Bilingual (10+ years)
• Medical terminology (10+ years)
• Software troubleshooting (10+ years)
• Healthcare Communication Strong Skills (10+ years)
• Typing (10+ years)
• Live Chat (5 years)
• Office management (10+ years)
• Communications Strong Skills (10+ years)
• Dispatch Call Center (8 years)
• HIPAA
• Grammar Experience
• Organizational Strong Skills (10+ years)
• Computer skills (10+ years)
• Customer Support, General Troubleshooting and Complaint Issues Strong Skills (10+ years)
• VPN
• Proofreading (10+ years)
• Bilingual English And Spanish Fluently and Precise (Speak, Read, and Write) Strong Skills. (10+ years)
• Microsoft Office (10+ years)
• Customer Care (10+ years)
• Accounting
• Windows (10+ years)
• Customer Service (10+ years)
• Phone Etiquette (10+ years)
• English (10+ years)
• Customer Care Greeting Customers (10+ years)
• Client services (10+ years)
• Time management (10+ years)
• Microsoft Word (10+ years)
• Organizational skills (10+ years)
• Salesforce CRM Software (4 years)
• Microsoft Outlook (10+ years)
• IT (10+ years)
• Inventory Management (10+ years)
• Faxing Filing Printing Scanning Emailing Mail Phone Calls (10+ years)
• Salesforce (4 years)
• Stocking (10+ years)
• Translation (10+ years)
• Customer service (10+ years)
• Scheduling And Confirming Appointments Strong Skills (10+ years)
• Customer service
• Fast Paced Call Center Experienced (10+ years)
• Office Management (10+ years)
• Upselling
• Analysis skills (10+ years)
• Medical office experience
• Spanish (10+ years)
• Sales Experience (10+ years)
• Computer networking (5 years)
• Shipping And Receiving (10+ years)
• Communication skills (10+ years)
• Customer Service Experience Strong Skills. (10+ years)
• Computer Literacy (10+ years)
• Administrative experience (10+ years)
• Order entry
• Active Directory
• Customer Support (10+ years)
• Organizational skills (10+ years)
• Business Management (10+ years)
• Negotiation (10+ years)
• Receptionist (10+ years)
• Medical Terminology (10+ years)
• Phone etiquette (10+ years)
• Search engines (10+ years)
• Microsoft Excel
• CRM software (10+ years)
• Supervising experience (10+ years)
• Problem solving (10+ years)
• USPS Shipping (10+ years)
• Sales (10+ years)
• Call center (10+ years)
• Outbound calling
• Office experience
• Data Entry (10+ years)
• Warehouse Management (10+ years)
• Sales management (10+ years)
• Data analytics (10+ years)
• Management (10+ years)
• CSR (10+ years)
• Data entry (10+ years)
• Clerical Experience (10+ years)
• Hand Tools For Projects and Selective Repairs (10+ years)
• Dealership experience (5 years)
• Help desk (10+ years)
Languages
• Spanish
• Bilingual
Certifications and Licenses
GLOBO SPANISH ENGLISH BILINGUAL INTERPRETER
May 2025 to Present
The certificate states that I have been tested, passed, and certified as a bilingual interpreter in Spanish and English Language.
Contact this candidate