Operations Manager General
Resume:
Todd Muse
Operational Manager with experience and success across multiple sectors.
****.****@**.***
Professional Summary
General Manager / Operations Manager
Visionary, dynamic, and results-driven professional with 20+ years of experience leading business functions across multiple sectors, including many years in the hospitality and retail industries. Possesses a track record of stimulating company growth through the integration of new business models, overhauled strategies, and progressive leadership that results in targets being reached and surpassed. Thrives in fast-paced and ever-changing environments in an independent capacity, while overseeing store and regional teams, and in partnership with executives and key stakeholders. Willing to relocate to: Fort Myers, FL - Portland, OR - Georgetown, TX Authorized to work in the US for any employer
Work Experience
District Manager
Kellwell Food Management-Multiple
February 2023 to January 2025
• District Manager of 13 county jail locations in the Kentucky area.
• Worked directly with Unit Managers as a direct line of communication to corporate.
• Prepare, review and report on budgets and expenditures.
• Translated all regional business goals into district goals, translated all relevant information back to the stores and helped assist, analyze and resolve areas that needed improvement.
• I do weekly location visits and provide feedback to the staff in regard to cleanliness, staffing and overall operations by making sure all corporate tools, training guides and recipes are being used correctly.
• Ensured clients were being taken care of to our standards.
• Reported all findings to corporate weekly or on an as needed basis.
• Set up location roll outs and new program/menus with all unit managers and make sure that they understood the training guides so they could translate it successfully at the store level.
• Worked with all staff to make sure they follow corporate guidelines and recipes, ensuring consistency in product, staffing, and procedure.
• Follow up on all mandatory state inspections and advised on the best form of action to take to remedy problems if any.
• Take all possible steps to provide a safe working environment that comply with the law and with company policy in regard to facility requirements. Certified General Manager
Zaxbys-Multiple locations
February 2022 to March 2023
Imperative to restaurant opening preparation efforts for multiple refurbished locations that are reopening following COVID-
19-related closures, vital to achieving immediate and long-range success. Focus on the training and development of management at each restaurant, primarily GMs, with individuals exhibiting leadership that aligns with the values of the company while driving continuous growth. Introduce and reinforce best practices and business models that streamline operations, create a culture in which staff thrive, and elevate the quality of service delivered, resulting in goals being attained.
• Presently refurbishing and planning to reopen a third restaurant. Operations Manager
GameTime-Fort Myers, FL
March 2021 to February 2022
Essential to the success of the entertainment center (arcade and restaurant) having overseen internal processes and practices that led to increased guest/employee satisfaction and retention rates, with viability having reached new milestones. Set daily objectives and directed personnel accordingly, with strategies having centered around the customer experience. Continuously assessed restaurant performance and integrated changes that optimized workflow and improved services provided. Built a high-achieving team having recognized promising talent and hired proven individuals within the hospitality industry, as well as facilitated and administered training and development. Managed location inventory having maintained meticulous records of stock and identified trends that contributed to reduced spending.
• Inventory management included vendor relations, the strengthening of partnerships in order to secure premier items, vital to COGs goals being reached.
• Additional duties included guest relations, facility upkeep, and compliance.
• Coordinated and managed operations within the facility that included a 22K sq. ft game floor, and fine dining restaurant and bar.
• Directed the efforts and actions of three managers within the location. General Manager - Retail Medical Cannabis
Surterra Wellness-West Palm Beach, FL
February 2019 to March 2021
Coordinated and directed business activities, with overhauled and enhanced business functions having been critical to company sustainability and profitability. With leadership, determined business goals in the
form of KPIs and developed effective strategies and programs that improved storefront performance. In addition to the success of storefronts, including turning around underperforming locations, concentrated on elevating brand equity having introduced and promoted products to new consumers, as well as ensured service met and surpassed expectations.
• Additional duties included sales floor management which involved staff coaching and development, P&L management, payroll oversight, staffing, merchandising, and ongoing compliance.
• Assumed control of a struggling store front and over six months, increased revenue by 75% having concentrated on team engagement.
• Contributed to the successful grand opening of five locations Start-up Manager/ Consultant
Independent Contractor-FL & KY
August 2017 to February 2019
Regional Operations Manager
Thoroughbred Research Group-FL, KY & AZ
August 2007 to September 2017
• Led business functions in call center facilities across three states, which involved territory expansion and driving company value as market share increased.
• Built, mentored, and guided a regional operations team of 15 that collectively managed projects and the efforts of
300 employees.
• Modernized personnel training having updated materials and platforms, critical to elevating the proficiencies of all staff and the reinforcement of company standards.
• Improved staffing via a new recruitment approach which included expanding online panel communities.
• Increased profits through enhanced vendor management, having secured new partnerships and negotiated price points that saved money without compromising quality.
• Evaluated departmental activities and with reorganization, eliminated redundancies and improved functionality and processes.
Project Manager / Office Manager
West Coast Insulation, Firestop Division-Fort Myers, FL October 2002 to November 2009
Education
Associate's degree in Recording Arts
Full Sail University-Winter Park, FL
Bachelor of Science in Entertainment Business
Full Sail University-Winter Park, FL, US
Skills
• Cash handling
• QuickBooks
• Customer service
• OPERA
• Training & development
• Merchandising
• Communication skills
• Construction management software
• Team management
• Inventory control
• Supervising experience
• Construction
• Mentoring
• Property management
• Restaurant experience
• Hotel experience
• Accounting
• POS
• Brand Management
• Grocery store
• Cross-functional Leadership
• Process Innovation / Improvement
• Compliance Best Practices
• Analysis skills
• Growth Strategies
• Strategic Planning
• Recruiting
• Business Administration
• Profit & loss
• Operational Leadership
• Yardi
• Windows
• Project management
• Succession planning
• Guest services
• Project Life Cycle Management
• Microsoft Office
• People Management
• Leadership
• Quality Assurance
• Cost control
• Training and Development
• Hospitality
• Conflict management
• Food service
• Filing
• Computer literacy
• Retail management
• Restaurant management
• Management
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