Operations Management Part-Time

Tiana Griffiths

*** ********* ***** *******, ******* Bay, St. James

Phone number: 876-***-****

Email: ****************@*****.***

OBJECTIVE

I’m a highly qualified professional seeking a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company. I excel in organizing tasks efficiently and effectively, with an outgoing personality that enhances my ability to engage with others and achieve results. EDUCATION

Northern Caribbean University Completed

Certificate in Hotel Operations Management

Irwin High School September 2014 – June 2019

Diploma with Credit

Achieved Seven (7) CSEC Subjects:

- English A

- English B

- Electronic Development and Preparation Management

- Social Studies

- Human and Social Biology

- Visual Arts

- Food and Nutrition

Catherine Hall Infant and Primary School September 2008 – 2014

School Leaving Certificate

GSAT Pass

WORK EXPERIENCE

Part-time: Mercedes Benz Advisor II

Organization: Concentrix

Address: Free zone, 1 Mangrove Way, Building #7, Freeport, Montego Bay, St. James

September 2024 – March 2025

Assist customers with troubleshooting in their vehicle.

Assist with getting maintenance visits scheduled for customers.

Educate customers about their vehicle

AT&T Sales Agent

Organization: Advanced Call Center Technologies

Address: Barnett Tech Park, Montego Bay, St.

James

August 2023 – August 2024

Engaged customers effectively to promote and sell products, enhancing sales performance. Tiana Griffiths

101 Riverside Drive Pitfour, Montego Bay, St. James Phone number: 876-***-****

Email: ****************@*****.***

Six Months Contract: Front Desk Agent

Organization: Trips to Paradise

Address: Jimmy Cliff Blvd, Montego Bay, St. James

February 2023-July 2023

Checking in and out of guests

First point of contact

Setting reservations etc…

Library Assistant (Work Experience)

Organization: Chester Castle Branch Library

April 2018 – July 2018

Assisted in library operations, supporting staff and patrons in various tasks. SKILLS

Certified in Hotel Operations Management

Trained in hospitality industry standards

Guest experience

Operational efficiency

Over 2 years BPO experience (Sales and customer Service)

Teamwork and Collaboration

Adaptability

Communication skills

Problem Solving

Time Management

Ability work well under pressure

Microsoft proficiency (word, excel, outlook, etc)

Computer literacy

Critical thinking

Attention to detail

Tiana Griffiths

101 Riverside Drive Pitfour, Montego Bay, St. James Phone number: 876-***-****

Email: ****************@*****.***

Contact this candidate