Administrative Assistant Customer Service

Sharim Reyes

Gaithersburg, MD *****

**********@*****.***

+1-301-***-****

Professional Summary

Exceptionally organized, and highly resourceful individual with several years of experience of working as a receptionist in busy office. Effectively able to handle front-desk and provide exceptional customer service. Ability to create and maintain logs of activities, and process mail and statements. Work Experience

Analyst

Rainmakers strategic solutions-Rockville, MD

January 2023 to February 2025

Rockville, MD/ Remote

• Contracted with CMS to conduct survey interviews and accurately record responses, providing valuable feedback for services.

• Compiled records and data in accordance with established procedures and protocols.

• Was responsible for translating customer requests from Spanish to English when required.

• Answered inbound calls and emails from Medicare beneficiaries or representatives regarding questions and concerns.

• Assembled hard copy surveys for mailing.

• Managed executive calendar for monthly meeting series.

• Coordinated administrative tasks such as scheduling, filing, and managing office supplies. Administrative Assistant and Translator

Turcios Translations & Services-Beltsville, MD

August 2020 to December 2022

· Accurately translates confidential documents and in-person meetings.

· Organizes and maintains both electronic and physical files.

· Tracks inventory and fulfills orders for office supplies.

· Executes professional E-mails and correspondence for CEO when directed.

· Maintains weekly schedules for staff.

· Prepare and maintain invoicing system for client accounting and operations.

· Maintain company facilities by managing the relationship and correspondence with realty management and all other vendors.

Junior Research Assistant

Avar consulting Inc-Rockville, MD

May 2020 to August 2020

· Worked remote on a short-term contract.

· Provided assistance in the monitoring customer experience.

· Responded to customer questions.

· Compiled records in accordance with established procedures and protocols.

· Transferred calls to the appropriate office.

· Responsible for translation of customer requests from Spanish to English when required. Administrative Assistant and Receptionist

Classic Auto Body-Gaithersburg, MD

July 2019 to May 2020

· Greeted customers as they arrive at the office and inquiring into how they want to be assisted.

· Answered customer phone calls, emails, and scheduling appointments.

· Sent/received payments and making sure our statements are correct.

· Updated customers with the status of their vehicles and filling the paperwork.

· Was responsible for translation of customer requests from Spanish to English when required. Office Manager and Receptionist

Ceit Distributors-Upper Marlboro, MD

February 2014 to January 2019

· Greeted customers as they arrive at the office and inquire into how they want to be assisted.

· Created and maintained logs of people coming in and going out of the facility, for security purposes.

· Handled the telephones, ensuring proper protocol is followed while making and receiving calls.

· Scheduled appointments and corresponded to emails.

· Maintained client correspondence in overhaul filing system to allow for better access.

· Assisted with planning and setting up company events and company meetings.

· Maintain company facilities by managing the relationship and correspondence with realty management and all other vendors.

· Oversee the inventory of office supplies and equipment, communicating low stock situations to the manager.

· Responsible for translation of customer requests from Spanish to English when required. Nanny

Childcare Provider-Silver Spring, MD

January 2007 to February 2014

· Supervised and monitored the safety of children in my care.

· Organized individual & group activities, sports, games, and trips for young children.

· Worked with a range of young ages, from infants to first graders.

· Taught the correct usage of English spelling, language, grammar, and punctuation. Education

High School Diploma

Blake High School

May 2006

Skills

• Very organized and a Multitasker

• Strong computer skills including proficiency with Microsoft Word

• Translation

• Reliable and timely

• Bilingual in Spanish/English

• Administrative Experience

• Research

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